Customer Success Engineer

About the Role:

• Work directly with all users to ensure they get the most value from the platform
• Answer technical questions in Intercom, Slack, phone, or email, requiring API documentation and SaaS tool knowledge
• Gain broad exposure across the organization, collaborating with TAMs, Solutions Engineers, Marketing, Engineering, and Operations

About You:

• Hungry to learn and excited to cross-functionally collaborate while delivering optimal customer experiences
• Self-starter comfortable with ambiguity, willing to challenge the status quo, and a strong team player
• Experienced in customer-facing roles with a technical background, conversational SQL ability, and excellent communication skills

Requirements:

• 2+ years in a customer-facing role, not necessarily technical
• Technical background through experience or education, with willingness to learn SQL basics and advanced topics
• Participate in an on-call rotation to provide timely support and ensure continuity for customer needs

Compensation & Benefits:

• Salary range is $85,000-$110,000 per year, location independent
• Meaningful equity compensation in the form of ISO options with early exercise and a 10-year post-termination exercise window