Senior Solution Consultant - FSI

Primary Responsibilities:

• Lead strategic implementations of CXA and CCaaS solutions with new and existing customers that meet customer use cases, leveraging industry knowledge, product expertise, and best practices.
• Provide guidance and hands-on support to internal teams, external partners, and customers during the Implementation of Talkdesk CXA and CCaaS products, ensuring technical alignment and project success.
• Drive post-implementation success and customer adoption by providing strategic guidance, best practices, and actionable recommendations.

Requirements:

• Bachelor's degree in a technical field or significant professional experience; 3+ years in Professional Services, Consulting, or IT/Software Development with focus on AI or automation in SaaS.
• Strong programming skills in JavaScript, Python, or TypeScript; experience with REST APIs, webhooks, and SDKs; working knowledge of foundation models, RAG, LLM orchestration, and AI toolchains.
• Excellent communication skills, client management experience, and ability to work cross-functionally in a fast-paced environment.

Benefits:

• Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
• Retirement Benefits: 401(k) plan.
• Paid Time Off: Uncapped paid time off for exempt employees; 14 paid holidays each year.