Support Engineer

About the role:

• You'll work closely with Product and Engineering to investigate issues and communicate clearly with customers.
• The expectation is that you'll independently use AI tooling to investigate logs and understand system behavior.
• This role is for someone technical, curious, and service-oriented.

What you'll do:

• Investigate and resolve technical issues, owning from triage to resolution.
• Use AI tools actively to speed up analysis and document findings.
• Contribute to internal knowledge bases and playbooks.

What we're looking for:

• 4+ years of experience in technical support, support engineering, or similar hands-on technical role.
• Strong troubleshooting instincts and ability to investigate complex issues independently.
• Good understanding of web applications, APIs, logs, and basic system behavior.