Own escalated cases end-to-end, investigating issues across conversational AI flows, voice integrations, REST APIs, and core banking connectors.
Analyze escalated AI conversations, categorize root causes, and close the feedback loop by writing and refining knowledge base articles.
Lead incident response for P1/P2 issues, coordinate with Engineering and customer teams, and write post-mortems for customer leadership.
Interface.ai builds Generative AI-powered virtual assistants for banks and credit unions, automating customer service across voice and chat for 100+ financial institutions. The company is remote-first and emphasizes high ownership and AI innovation at the frontier of financial services.
Own the health and reliability of deployed agentic AI systems in production.
Diagnose and resolve complex issues spanning AI behavior, workflow orchestration, and integrations.
Communicate clearly during incidents and drive feedback loops to engineering for systemic improvements.
Ema builds the world's leading Agentic AI platform to automate enterprise workflows. Founded by former executives from Google and Coinbase, the team includes engineers from top tech companies and premier universities, backed by leading investors.
Investigate and troubleshoot technical issues using logs, monitoring tools, and API analysis.
Manage tickets from investigation to resolution, ensuring clear documentation and proactive updates.
Collaborate with engineers and stakeholders to escalate issues and build platform knowledge.
TrueML is a mission-driven financial software company using machine learning to improve experiences for distressed borrowers. The team includes data scientists, financial experts, and customer experience enthusiasts building inclusive technology.
Own and support technical implementation of Singular’s platform, from scoping through post-launch advisory.
Lead complex SDK, API, attribution, web-to-app, S2S, and data validation investigations.
Partner with Customer Success, Sales, Engineering, and Product to drive customer happiness and product feedback.
Singular is the leading marketing measurement platform trusted by 1,000+ global brands including Apple, Microsoft, Uber, and Nike. With teams in 12 countries, 65 cities, and $100M in funding, the company fosters an ambitious, creative, technical, and customer-focused culture.
Own technical onboarding and configuration for publishing partners, including content ingestion and widget setup.
Serve as first responder for partner issues, triage bugs, and escalate to Engineering with clear reports.
Build and maintain documentation and processes to scale partner operations and ensure smooth implementations.
ProRata.ai provides an AI-powered answer engine that helps publishers deliver trusted, attributed answers to their audiences. It is a growing company with a collaborative and innovative culture.
Deliver exceptional customer service by managing inbound requests across real-time channels and owning resolution for technical issues.
Analyze semi-complex technical problems to identify root causes and solutions with limited oversight, while championing a knowledge-first culture.
Embrace modern AI tools and automation to streamline workflows, speed up resolution times, and focus on meaningful customer interactions.
Bazaarvoice creates smart shopping experiences, connecting brands and retailers with consumers through user-generated content. Founded in 2005, headquartered in Austin, Texas with offices globally, and certified as a Great Place to Work in multiple countries.
Provide technical support to customers through email, chat, and other support channels
Investigate and resolve issues related to dashboards, reports, data, integrations, and product functionality
Guide customers through product configuration and troubleshooting in a clear, practical way
CerebriOS builds B2B SaaS products that help businesses make better decisions and get more value from data. They offer a remote-first working environment and professional development opportunities.
Independently diagnose complex workflow failures and platform anomalies using logs, database investigation, and API testing.
Provide Engineering teams with rigorous, data-backed investigation results and reproduction steps.
Operate with minimal supervision while prioritizing high-volume operational work alongside longer-term initiatives.
TrueML is a mission-driven financial software company that uses machine learning to create better customer experiences for distressed borrowers. The team includes inspired data scientists, financial services industry experts, and customer experience fanatics building technology to serve people.
Be the first point of contact for customers, logging all interactions as support tickets.
Respond promptly and prioritize issues based on SLA and operational impact.
Resolve or route tickets and provide proactive updates to customers.
GovWorx helps public safety agencies tackle the loss of experience with its AI-powered platform, CommsCoach, which automates QA and training for emergency communications. They are a technology company focused on supporting 9-1-1 centers across the country.
Investigate and resolve customer issues across robotic and software systems using internal diagnostics and telemetry.
Build automations and workflow tooling to accelerate investigations and reduce manual effort.
Identify recurring issues and systemic patterns, contributing to documentation and cross-team collaboration.
Simbe Robotics is a leading retail robotics company providing in-store intelligence solutions that optimize operations and deliver data insights. The company is a dynamic, inclusive team focused on cutting-edge AI and robotics for retail innovation.
Provide timely, technically sound support on complex issues involving Constructor APIs, SDKs, data integrations, and tagging.
Own customer-facing technical conversations across tickets, Slack, and calls, ensuring customers understand the resolution.
Troubleshoot issues by reviewing payloads, logs, API behavior, and implementation details, guiding customers toward resolution.
Constructor is a next-generation platform for search and discovery in ecommerce, optimizing for metrics like revenue, conversion rate, and profit. The company is US-based, founded in 2015, and powers over 1 billion queries daily for companies like Sephora, Under Armour, and Petco, with a team that values empathy, openness, and continuous improvement.
Own complex, ambiguous, or sensitive employee technology issues through resolution, coordinating with cross-functional teams.
Participate in a regular support queue rotation while maintaining dedicated time for service improvements.
Build and maintain AI-assisted playbooks, automations, triage workflows, and self-service experiences.
1Password is a cybersecurity company that provides enterprise password management and unified access management. With over 180,000 businesses and $400M in ARR, they are a remote-first, human-centric organization recognized on the Forbes Cloud 100.
Participate in customer and sales meetings to explain technical capabilities and develop proof-of-concept solutions.
Troubleshoot and resolve complex customer issues through code analysis, scripting, and log analysis.
Collaborate with internal teams across engineering, sales, and product to improve platform and customer experience.
The company specializes in AI infrastructure and cloud environments, helping customers adopt and scale AI workloads. It is a remote-first, collaborative organization with a fast-growing team that values ownership and quick execution.
Lead the Support Engineering function to bridge technical issues between frontline Support and Engineering.
Define the vision, operating model, and standards for escalation, triage, and cross-team collaboration.
Drive improvements in supportability, product quality, and tooling through data and recurring patterns.
Ashby builds a suite of products that helps talent leaders, recruiters, and hiring managers run their hiring process significantly better. We raised a $50M Series D in July 2025 and support nearly 5,000 customers, with a team of roughly 300 people across 22+ countries.
Act as second line of defense for technical queries, ensuring timely and effective resolution.
Troubleshoot and resolve issues related to SaaS and private cloud environments, including AWS and Kubernetes.
Collaborate cross-functionally with support, product, and engineering teams to improve customer outcomes.
AlphaSense delivers market intelligence and search built on proven AI. Trusted by over 6,000 enterprise customers, AlphaSense has more than 2,000 employees globally with offices worldwide.
Develop deep product knowledge to provide guidance and support to customers on new features and best practices.
Act as point of contact for technical support, troubleshooting issues with quick turnaround and managing escalations with internal teams.
Solve complex problems collaboratively, conduct customer training sessions, and gather feedback to improve the product experience.
C1 is the control plane for the agentic enterprise, securing human and non-human identities and automating access to accelerate AI adoption. They are a growing team with a collaborative culture focused on supporting each other and solving complex problems.
Provide prompt technical assistance to customers via ticketing, web meetings, or phone.
Troubleshoot and resolve customer issues end-to-end, building deep product expertise on a SaaS platform.
Document interactions and partner with Engineering to escalate complex technical issues.
Flashpoint is a pioneering leader in threat data and intelligence, empowering enterprises and government agencies to confront security challenges. It fosters a culture of diversity, inclusion, and belonging, with a globally distributed team.
Provide technical support and troubleshooting for customers using RelationalAI's platform, ensuring a great customer experience.
Collaborate with Sales, Field Engineering, and Product Engineering to resolve customer issues and improve the product.
Leverage AI agents and technical skills (Python, SQL, database technologies) to accelerate troubleshooting and optimize customer code.
RelationalAI solves one of the most important challenges in AI: teaching large language models the logic, semantics, and business context of the modern enterprise. They are a globally distributed team of engineers, scientists, and builders who value transparency, inclusivity, curiosity, and impact.
Own complex escalations for strategic accounts end-to-end.
Investigate with internal tooling before contacting the customer.
Diagnose live issues by querying underlying data stores.
Backstory helps companies understand the state of their revenue business by answering questions that span customer interactions, sales activity, pipeline health, and deal execution. They are a well-funded startup backed by Y Combinator and top investors, with a culture that values ownership and autonomy.
Partner closely with strategic enterprise accounts to map business-critical marketing and web workflows.
Design and build agentic workflows using Webflow APIs, CMS, components, and emerging AI capabilities.
Build integrations between Webflow and external platforms, and create reusable architecture blueprints.
Webflow is the agentic web marketing platform for modern marketing teams, helping organizations build, manage, and optimize high-performing web experiences. The company fosters a culture of grit, craft, and quality with a remote-first team.