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About the Role:
- As a Sr. IT Support Engineer, you'll combine hands-on troubleshooting with AI, automation, and improved workflows to resolve complex issues.
- You'll work to make support faster, more reliable, and easier to use while reducing recurring problems across the organization.
- This role is remote within the US and reports to the Team Lead, IT Support.
What You'll Do:
- Own complex employee technology issues, coordinating with Identity, Endpoint, Security, and other teams.
- Build and maintain AI-assisted playbooks, automations, and knowledge resources.
- Identify recurring problems and implement durable improvements, measuring impact with support metrics.
What We're Looking For:
- 5+ years of experience in IT support, with expertise in troubleshooting identity, devices, software, and SaaS applications.
- Experience with ticketing systems, workflow automation tools, and AI tools for support.
- Strong communication skills and ability to collaborate across teams, especially during sensitive situations.
1Password
1Password is a cybersecurity company that provides enterprise password management and unified access management. With over 180,000 businesses and $400M in ARR, they are a remote-first, human-centric organization recognized on the Forbes Cloud 100.