Customer Support Engineer (North America)

Role overview:

• Own the path from customer issue to resolution, balancing bug support and product support.
• Act as the technical face of TheyDo for North America, working directly with QA and engineering.
• Automate support workflows to reduce manual effort and scale operational efficiency.

What we look for:

• Experience in a technical customer-facing role at a B2B SaaS, with an automation-first mindset.
• Hands-on skills with SSO protocols and web fundamentals; comfort with AI tooling for scripting and workflow.
• Clear communication and ownership mentality; ability to prioritize autonomously.

Benefits:

• Competitive compensation with pre-IPO equity and flexible, fully remote work.
• 25 days of annual paid holiday plus public holidays and a winter shutdown, along with health insurance.
• Paid parental leave (6 months primary, 6 weeks secondary), learning budget, wellbeing budget, and home office support.