Source Job

• Own technical support for customers, resolving issues and maintaining data connection stability.
• Configure customer-facing templates and implement scheduling tools and CRM integration.
• Collaborate with internal teams to ensure seamless service and provide feedback on user experience.

Steer offers a suite of software tools for automotive repair shops, combining marketing, CRM, and scheduling into one platform. With the acquisition of AutoOps in 2024, the company is a leader in the industry and fosters a collaborative, high-ownership culture.

• Act as the primary point of contact for advanced technical support and product-related inquiries, providing exceptional service through email and live calls.
• Troubleshoot and resolve complex technical issues involving APIs, SAML, SSO, integrations, and data connectors, collaborating with product and engineering teams.
• Develop and maintain technical documentation, conduct training sessions, and continuously improve the support process.

Auto Integrate makes leased vehicle maintenance frictionless for millions of customers in the USA and Canada. We are a small, global team within Fleetio, combining the resources of a scaled SaaS company with the agility of a niche market leader.

• Own technical planning and setup end-to-end for new US customers and rollouts
• Own inbound customer & technical support for the US market, triaging and resolving issues
• Build the US playbook from scratch: setup and support documentation, escalation paths, and response standards

Voize builds AI companions that automate digital workflows for frontline workers, giving them more time to care, connect, and be present. Backed by $50M in Series A funding, they serve over 2,000 facilities and 200,000 users with a dynamic team focused on social impact.

• Implement Mavenoid for customers and empower the sales team to close more deals.
• Collaborate with Customer Success and Product teams to create and manage documentation.
• Teach and empower customers to use Mavenoid while staying up to date with product features.

Mavenoid is the Intelligent Support Platform for products and devices, delivering best-in-class customer support with intelligent troubleshooting and remote support. Having raised our Series B, we are a remote-first company with a small, impactful team operating globally.

• Own and improve the platforms powering customer experience operations, including Zendesk and Vitally.
• Design and maintain automations, workflows, and integrations to reduce manual effort.
• Collaborate with cross-functional teams in a distributed, asynchronous environment.

They are a partner company hiring through Jobgether, focused on customer experience operations. They offer a remote-first culture with global collaboration and a strong emphasis on autonomy and innovation.

• Provide first-line customer support and troubleshooting for the CORE product suite, managing support channels and resolving technical issues.
• Conduct video calls to guide users, train them on platform features, and promote self-service resources.
• Collaborate with engineering and product teams to escalate bugs, document issues, and improve workflows.

PeopleGrove provides technology solutions for higher education, focusing on experiential learning and mentorship. With over 100 professionals across the US and India, the company fosters a mission-driven, collaborative, and innovative culture.

• Provide high-volume inbound support via chat, email, and phone in an AI-augmented workflow.
• Troubleshoot technical issues and educate customers on CE Broker platform features.
• Collaborate with internal teams to improve processes and product experience.

Propelus simplifies workforce compliance management across healthcare. They have been a trusted leader for over 20 years and are recognized as a Best Place to Work.

• Act as first-line support via chat, resolving product issues with empathy and efficiency.
• Document bugs, analyze logs, and collaborate with engineering for resolution.
• Own the knowledge base, create help center articles, and support new feature releases.

Secfix automates security compliance in Europe, helping companies achieve ISO 27001, GDPR, TISAX, and SOC 2 quickly. The 100% remote team has hubs in Munich, Berlin, and London, and is backed by top VCs including Octopus Ventures.

• Serve as the primary point of contact for basic technical support and product-related inquiries from customers using Fleetio.
• Provide exceptional customer service for tier 1 tickets via phone calls while maintaining a high level of professionalism and empathy.
• Continuously identify opportunities to improve the customer support process, including streamlining workflows and implementing customer-focused initiatives.

Fleetio is a modern software platform that helps thousands of organizations worldwide manage their fleet operations. They raised $450M in Series D funding and are a proud founding member of the Rails Foundation, with a culture that values remote work and collaboration.

• Diagnose and troubleshoot technical issues remotely, taking ownership of customer issues from start to finish.
• Respond to customer escalations and inquiries related to Mashgin's hardware and software via chat, email, and video conferencing.
• Maintain subject-matter expert knowledge of deployment systems and software, with occasional travel (10%) to deploy new locations.

Mashgin powers the world's best checkout experience using AI kiosks for over 40 million users. Backed by a well-funded Series B, the company is profitable and values extreme ownership, autonomy, and customer obsession.

• Act as primary support contact, managing Intercom Livechat and troubleshooting product issues.
• Provision accounts, manage permissions, and assign or refresh sales territories.
• Build and grow the help center, automation, and knowledge base to enable customer self-service.

We empower MedTech commercial teams with data, insights, and tools to deliver life-changing medical innovations. We're a remote-first startup building an intuitive revenue acceleration platform for medical device and diagnostic sales professionals.

• Provide frontline technical support to Cloudskope customers via phone, email, and web.
• Own and manage the customer experience from problem identification to full resolution.
• Collaborate with subject matter experts and engineering teams to resolve complex issues.

Cloudskope is a cloud-based technology company that provides IT services and support to businesses. The company is rapidly expanding and fosters a culture of customer obsession, growth mindset, diversity, and collaboration.

• Provide world-class technical and non-technical support to customers via email, phone, and live chat.
• Coordinate with Engineering and Product Management on product issues and releases.
• Develop positive customer relations and assist in updating technical documentation.

Turnitin is a recognized innovator in global education, developing learning integrity solutions for over 25 years. They serve 16,000+ academic institutions in over 185 countries and foster a remote-first culture with a diverse team across 35+ countries.

• Own complex technical escalations and manage corporate IT environment, including access governance, identity administration, and SaaS management.
• Handle L1 escalations, onboarding/offboarding, and security incidents with end-to-end ownership.
• Drive automation and process improvement using scripts, APIs, and AI to enhance IT support efficiency.

The company is a globally distributed technology organization supporting a complex, enterprise-grade product ecosystem. It fosters a flat, transparent culture with strong emphasis on ownership, collaboration, and continuous learning.

• Serve as the trusted technical advisor for assigned accounts, understanding their business goals and how solutions support them.
• Collaborate with Sales, Product, Engineering, and Support teams to deliver a seamless customer experience and manage technical escalations.
• Conduct regular account reviews, monitor account health, and identify expansion opportunities based on customer needs.

AlertMedia helps organizations protect their people, operations, and brand through a modern Risk Intelligence and Response platform. Backed by Vista Equity Partners, the company has been named a Best Places to Work for 10 consecutive years and supports thousands of leading businesses globally.

• Support development and optimization of workflows across GTM tools for partner acquisition and end-user engagement.
• Assist in integrating GTM tools with CRM and external data sources to ensure data accuracy.
• Collaborate with cross-functional teams on automation initiatives and track performance via dashboards.

The partner company operates a B2B2C platform connecting business partners with end users through automated workflows. It is a growing, fully remote organization with a focus on continuous learning and AI-forward tools.

• Support building and upkeep of GTM workflows across tools for partner acquisition and end-user engagement.
• Help integrate tools with CRM and maintain pipelines for data hygiene across the B2B2C lifecycle.
• Assist with multi-channel programs, dashboards, and documentation, partnering with cross-functional teams.

ZayZoon offers earned wage access and financial wellness services to businesses and employees, reducing financial stress. A fully remote, fast-growing company with nearly $50M in Series B funding, it was recognized on Deloitte's Technology Fast 50.

• Diagnose and resolve escalated backend and technical issues across the Core platform and Vision viewer.
• Investigate platform audit-trail entries, gateway logs, and cloud transaction logs to determine root cause.
• Contribute technical runbooks and mentor analysts on triage across technical boundaries.

Synthesis Health is a mission-driven company revolutionizing healthcare through innovation and collaboration. Their 100% remote team across the US and Canada is dedicated to core values and behaviors.

• Act as primary technical resource for less complex issues, resolving configuration and networking challenges.
• Manage high-velocity ticket queue with focus on fast response and resolution times.
• Drive positive user outcomes through clear, empathetic technical guidance and cross-functional collaboration.

Tailscale makes secure networking effortless, enabling teams to interconnect people and devices anywhere. Founded in 2019 and fully distributed, we are backed by top venture firms and value flexibility, diversity, and remote-first culture.

• Provide excellent written, Slack, and video chat support to customers.
• Conduct training sessions for unmanaged customers to remove friction from their journey.
• Present customer problems to the organization for prioritization and actionable decision-making.

Appcues is a customer engagement platform that helps businesses improve user onboarding and adoption. The company is remote-first with a small, focused team that values transparency, collaboration, and autonomy.