Reproduce, debug, and escalate technical issues in partnership with Engineering and Product.
Act as a technical expert and initial escalation point for our SDK and Cloud products.
Work directly with developers to provide guidance and resolve complex issues.
Ditto is a peer-to-peer sync engine that enables developers to build real-time applications that stay connected without internet. With over $145 million in funding and a globally distributed team, we are a fast-growing startup committed to diversity and inclusion.
Report to the Manager of Customer Reliability and provide senior level technical support on customer issues.
Work with development engineering to track escalations, bugs, and feature requests.
Develop technical troubleshooting sessions, trainings, and maintain internal knowledge base articles.
Sysdig is a cloud security company that stops attacks in real-time using runtime insights and open source Falco. It is a well-funded startup with a large enterprise customer base, recognized as a "Best Places to Work" fostering an inclusive and diverse culture.
Monitor, triage, and resolve customer-reported incidents within defined SLAs.
Serve as primary point of contact for technical issues related to installation, Helm configuration, and integrations.
Troubleshoot Kubernetes-related issues such as ingress, SSO, and other integrations.
ScaleOps redefines autonomous cloud and AI infrastructure, freeing DevOps engineers from manual resource management. The company is backed by over $210M in funding and trusted by leading enterprises including Adobe and Coinbase.
Ensure reliable L2 support coverage for Brazilian client Itau during BRT hours, resolving complex issues independently.
Maintain empathetic, professional communication with customers in English and Portuguese across tickets and live sessions.
Use AI tools and scripting to reproduce issues, analyze logs, and extend support to other Americas customers when capacity allows.
LocalStack is a local cloud development platform that simulates cloud environments for faster, cheaper dev&test cycles. They are a fast-growing Series A startup with a globally distributed team of ~100+ employees across 25 countries, fostering a culture of care, ownership, and openness.
Resolve technical cases for customers, troubleshooting unexpected behaviors and answering questions about the ServiceNow platform.
Use various diagnostic tools and technologies (web, chat, email, phone) to provide amazing customer support with empathy and excellent communication.
Manage challenging issues, coordinate with additional teams for complex cases, and provide input on process and product improvements.
Armis from ServiceNow protects the entire attack surface and manages an organization's cyber risk exposure in real time, combining with ServiceNow's security capabilities to build an autonomous defense platform. ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better, with an AI-native culture.
Own, operate and evolve our Cloud and Kubernetes based Platform.
Collaborate with Product teams to enable and empower them to build and own their services.
Build tooling and AI powered integrations that reduce cognitive load of complex infrastructure operations.
AlphaSense provides AI-driven market intelligence and search to help companies remove uncertainty from decision-making. Founded in 2011, the company has over 2,000 employees globally and is headquartered in New York City.
Manage a queue of active support cases from intake to close, investigating issues thoroughly and following technical SOPs.
Translate technical findings into plain language for customers at any level of sophistication and communicate proactively.
Troubleshoot and resolve technical issues related to Clariti's SaaS products using knowledge of cloud infrastructure, APIs, and system configuration.
Clariti provides government software solutions that empower governments to deliver exceptional citizen experiences. The company is a remote-first organization with an inclusive culture focused on customer success, continuous learning, and cross-functional collaboration.
Own executive-level relationships and strategic engagement for a portfolio of enterprise and high-value customers.
Collaborate with customer teams on Sysdig deployments, architecture, and operational best practices.
Lead Customer Business Reviews and strategic touchpoints with both technical and non-technical stakeholders.
Sysdig is a cloud security company that created Falco, the open standard for cloud threat detection, and leads the cloud security market with runtime insights and open innovation. Trusted by over 60% of the Fortune 500, Sysdig is recognized as a Best Place to Work and one of Deloitte's fastest-growing companies.
Provide solutions to customers to make them successful using our products.
Troubleshoot customer environments and engage in active triaging with customers.
Participate in on-call rotation for weekend coverage.
Astronomer empowers data teams to bring mission-critical software, analytics, and AI to life with its unified DataOps platform, Astro, powered by Apache Airflow. Trusted by more than 800 enterprises, the company fosters a diverse and inclusive culture as an equal opportunity employer.
Provide prompt technical assistance to customers via ticketing, web meetings, or phone.
Troubleshoot and resolve customer issues end-to-end, building deep product expertise on a SaaS platform.
Document interactions and partner with Engineering to escalate complex technical issues.
Flashpoint is a pioneering leader in threat data and intelligence, empowering enterprises and government agencies to confront security challenges. It fosters a culture of diversity, inclusion, and belonging, with a globally distributed team.
You define architecture and operational standards for managed services across AWS. - You serve as the final technical escalation point for complex customer situations. - You shape Honeycomb's open source strategy in the OpenTelemetry ecosystem and mentor engineers.
Honeycomb is a service for observability, defining developer tools for the near and present future. We are a fully distributed company of over 200 talented and inclusive bees, named to Forbes' America's Best Startups of 2022 and 2023.
Serve as a trusted L1 technical advisor for enterprise customers using Abnormal's Cloud Email Security, AI Security Agents, and SaaS Security solutions.
Own and resolve inbound support tickets, including configuration issues, API-related questions, behavioral false positives, and threat investigations.
Deliver timely customer updates, root cause analysis, and solution recommendations that build trust and confidence in the platform.
Abnormal protects the humans behind the world's most critical organizations from AI-powered cybercrime. 4,500+ enterprises trust our behavioral AI platform.
Engineer and maintain optimal performance and availability of AWS environments using IaC and automation.
Diagnose and resolve complex cloud infrastructure issues, providing support for cloud systems.
Create and maintain technical documentation for architecture decisions, automation processes, and compliance artifacts.
Millennium is a cybersecurity company providing mission-critical support for national security, with a focus on Red Team Operations and Defensive Cyber Operations. The team of over 300 professionals supports the Department of Defense and federal civilian customers, fostering a culture of expertise and equal opportunity.
Own escalated cases end-to-end, investigating issues across conversational AI flows, voice integrations, REST APIs, and core banking connectors.
Analyze escalated AI conversations, categorize root causes, and close the feedback loop by writing and refining knowledge base articles.
Lead incident response for P1/P2 issues, coordinate with Engineering and customer teams, and write post-mortems for customer leadership.
Interface.ai builds Generative AI-powered virtual assistants for banks and credit unions, automating customer service across voice and chat for 100+ financial institutions. The company is remote-first and emphasizes high ownership and AI innovation at the frontier of financial services.
Act as first-line support via chat, resolving product issues with empathy and efficiency.
Document bugs, analyze logs, and collaborate with engineering for resolution.
Own the knowledge base, create help center articles, and support new feature releases.
Secfix automates security compliance in Europe, helping companies achieve ISO 27001, GDPR, TISAX, and SOC 2 quickly. The 100% remote team has hubs in Munich, Berlin, and London, and is backed by top VCs including Octopus Ventures.
Lead cloud infrastructure strategy for resilient, secure, and cost-efficient multi-account cloud environments across AWS, Azure, and GCP.
Drive Kubernetes excellence as a technical authority for production clusters including EKS and AKS.
Advance AI-enabled operations by introducing LLM-based tooling and agentic workflows to improve infrastructure development and operational efficiency.
Jobgether is a platform that uses AI-powered matching to connect candidates with hiring companies. They are a technology company focused on improving the hiring process through automation and data analysis.
Own the technical direction and architecture of critical infrastructure domains, establishing scalable patterns and standards.
Lead complex, multi-team infrastructure initiatives from design through implementation and production operation.
Design and evolve AWS and Kubernetes infrastructure to enable teams to build and deploy systems reliably at scale.
We provide innovative identity and risk solutions, empowering institutions and individuals to transact with confidence. Our company is backed by world-class investors including Craft Ventures and Andreessen Horowitz, with offices across the US and India, and we are growing extremely quickly.
Resolve complex escalations as the final authority, using code-level debugging and architectural investigation.
Partner with customer technical leads to diagnose production issues, ensuring transparency and rapid resolution.
Own end-to-end P1 resolution and deliver clear, actionable post-incident analysis.
TensorWave delivers a versatile cloud platform for AI compute at scale, eliminating infrastructure barriers. The company fosters a culture of innovation and reliability, empowering builders to focus on breakthrough AI.
Act as a dedicated technical bridge between Platform Engineering and Customer Experience teams, ensuring seamless collaboration.
Own the technical execution of customer onboarding and decommissioning workflows, including complex SQL data migrations.
Resolve platform-level technical escalations and partner with Customer Success to translate operational needs into technical solutions.
We are a veterinary software company that helps practices enhance patient care, improve staff efficiency, and minimize burnout. We were founded in 2017 and are a mid-size company (50-100 people) that has used Elixir from the start.
Own executive-level relationships and strategic engagement for enterprise customers, building trust from engineers to C-suite.
Drive alignment between customer business goals and Sysdig's technical capabilities through Success Planning and Outcome Mapping.
Lead hands-on workshops to unlock full platform value and support renewal and expansion discussions.
Sysdig stops attacks in real-time by instantly detecting changes in cloud security risk with runtime insights and open source Falco. They are a well-funded startup, passionate open source enthusiasts, and have been named a 'Best Places to Work' by multiple outlets.