Deliver outstanding support to open-source users and enterprise customers via multiple channels.
Develop deep expertise in GitOps, Argo, and Kubernetes to troubleshoot and resolve issues.
Contribute to support playbooks, processes, and documentation to improve customer experience.
Akuity provides enterprise support for Argo, an open-source project for automating application delivery on Kubernetes. Backed by $25 million funding, the company is experiencing rapid growth and maintains a culture of humility, authenticity, and diversity.
Report to the Manager of Customer Reliability and provide senior level technical support on customer issues.
Work with development engineering to track escalations, bugs, and feature requests.
Develop technical troubleshooting sessions, trainings, and maintain internal knowledge base articles.
Sysdig is a cloud security company that stops attacks in real-time using runtime insights and open source Falco. It is a well-funded startup with a large enterprise customer base, recognized as a "Best Places to Work" fostering an inclusive and diverse culture.
Lead cross-team incident triage for high-impact customer outages, coordinating Engineering, Product, and Customer Experience response and contributing to root cause analysis.
Develop and maintain observability for cloud-hosted customer deployments by building and refining system monitors, dashboards, and alerting.
Serve as the senior escalation point for complex support cases in EMEA, working cases that involve deep platform internals and unusual failure modes.
Dragos defends industrial organizations that provide modern civilization necessities like water, electricity, and safe working environments. As a market leader in ICS/OT Cybersecurity, we operate globally with a remote-first culture and are looking for mission-oriented teammates who value authenticity, transparency, and trust.
Engage with customers to ensure their success and partner with the sales team to drive technical wins.
Develop deep understanding of customer goals and articulate how ScaleOps addresses their needs.
Actively participate in all phases of planning and execution, from initial discovery to the technical win.
ScaleOps is redefining autonomous cloud and AI infrastructure, freeing DevOps and platform engineers from manual resource management. Backed by over $210M in funding, they are trusted by leading enterprises like Adobe and Coinbase and are committed to an inclusive environment.
Own the infrastructure end-to-end for ScaleOps' self-hosted and SaaS platforms.
Manage cloud infrastructure across AWS, GCP, and Azure, including networking, security, and compute.
Collaborate with customers and internal teams to ensure rapid feature delivery without compromising reliability.
ScaleOps is redefining autonomous cloud and AI infrastructure, freeing DevOps from manual resource management. Backed by $210M+ in funding, they are trusted by leading enterprises and Fortune 100 companies, with a fast-paced, innovative culture.
Own executive-level relationships and strategic engagement for a portfolio of enterprise and high-value customers.
Collaborate with customer teams on Sysdig deployments, architecture, and operational best practices.
Lead Customer Business Reviews and strategic touchpoints with both technical and non-technical stakeholders.
Sysdig is a cloud security company that created Falco, the open standard for cloud threat detection, and leads the cloud security market with runtime insights and open innovation. Trusted by over 60% of the Fortune 500, Sysdig is recognized as a Best Place to Work and one of Deloitte's fastest-growing companies.
Investigate and resolve customer technical issues across cloud security posture management, vulnerability scanning, and threat detection in AWS, Azure, and GCP environments.
Troubleshoot cloud connector and integration failures, including IAM, network connectivity, and API authentication issues.
Design and implement automation leveraging AI agents to improve triage accuracy and resolution efficiency.
Wiz provides an AI-powered cloud security platform that connects code, cloud, and runtime to secure cloud and AI applications, trusted by over 65% of the Fortune 100. As one of the fastest-growing startups, powered by Google, Wiz has a culture that values world-class talent and encourages creative thinking.
Engage directly with customers to resolve complex technical challenges involving Kubernetes GPU clusters.
Act as a customer-facing SRE to ensure Kubernetes clusters remain healthy and stable.
Become a product expert in GPU Cluster service, serving as the last line of technical defense before escalation.
Together AI is a research-driven artificial intelligence company focused on open and transparent AI systems. The team has contributed to leading open-source research and aims to build the next generation AI infrastructure.
Resolve complex escalations as the final authority, using code-level debugging and architectural investigation.
Partner with customer technical leads to diagnose production issues, ensuring transparency and rapid resolution.
Own end-to-end P1 resolution and deliver clear, actionable post-incident analysis.
TensorWave delivers a versatile cloud platform for AI compute at scale, eliminating infrastructure barriers. The company fosters a culture of innovation and reliability, empowering builders to focus on breakthrough AI.
Own high-severity technical escalations from intake through resolution or engineering handoff.
Partner with Support and Product/Engineering to close the gap between customer problems and engineering fixes.
Monitor patterns across escalations to catch systemic issues and translate into product improvements.
Tailscale builds software that makes it easy to securely interconnect people and devices. Founded in 2019, the company is fully distributed and backed by Accel, CRV, and others.
Serve as the primary escalation point for technically complex tickets from paying customers, taking full ownership through resolution.
Diagnose and troubleshoot advanced Tailscale-specific issues like ACL misconfigurations, subnet routing, and identity provider integrations.
Manage a ticket queue with consistent focus on SLA adherence and drive high CSAT scores.
Tailscale builds software to securely interconnect people and devices, making networking easy. Founded in 2019, the company is fully distributed and backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.
Lead technical implementations and drive adoption of Chainguard images for commercial customers, ensuring secure software development.
Partner with account teams to understand customer goals and drive account strategies for value realization and retention.
Collaborate with Product and Engineering to surface customer requirements and maintain high-quality standards.
Chainguard provides hardened, secure, and production-ready builds of open source software for organizations like Fortune 500 enterprises. They are venture-backed by leading investors and focus on a customer-obsessed, remote-first culture with a team of unique backgrounds.
Architect, automate, and maintain Kubernetes deployments across commercial, CUI, and classified DOD networks.
Debug complex containerized environments where connectivity is limited.
Interface directly with customers and cross-functional teams to define and deploy reliable systems.
Striveworks delivers trusted AI systems for government and enterprise, monitoring performance and managing drift across hundreds of deployed models. The company values trust, respect, and ownership, with a collaborative culture focused on mission-critical reliability.
Monitor, operate, and support production AI infrastructure platforms and resolve incidents.
Investigate performance, availability, and reliability issues across infrastructure and platform components.
Collaborate with engineering teams, hardware vendors, and data center personnel to resolve technical issues.
Mirantis is the Kubernetes-native AI infrastructure company, enabling organizations to build and operate scalable, secure, and sovereign infrastructure for modern AI, machine learning, and data-intensive applications. It is a Silicon Valley leader with passionate, talented colleagues, offering a competitive compensation package and strong benefits.
Act as primary technical contact for strategic accounts, driving deep product adoption and swift issue resolution.
Consult on best practices, deliver training, and advocate for customer needs within the company.
Collaborate with the account team to identify opportunities for growth, renewal, and expansion.
Solo enables companies to Connect, Secure, and Observe modern applications with the industry's leading API and Service Mesh Management Platform. It is a VC-backed company valued at $1B, with a team of experts in cloud-native technologies and a fun, fast-paced culture.
Troubleshoot and resolve complex technical issues for customers, using debugging, networking, and system administration skills.
Own and drive customer technical support experience, collaborating across teams and escalating when necessary.
Design and implement automation solutions to scale support offerings, while participating in on-call rotation for after-hours coverage.
Wiz is redefining security for the AI era by connecting code, cloud, and runtime into a single shared context, trusted by over 65% of the Fortune 100. As one of the fastest-growing startups, now powered by Google, we offer a culture that values world-class talent and creative freedom, with a global team scanning over 230 billion files daily.
Serve as the first responder for production incidents, triaging and resolving issues.
Monitor application health and system availability using Datadog.
Develop automation scripts using Python or PowerShell to improve operational efficiency.
NationsBenefits is a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. Recognized as one of the fastest-growing companies in America, it offers a fulfilling work environment with career advancement opportunities across multiple locations in the US, South America, and India.
Deploy and scale MCP-based AI agents on Kubernetes for enterprise customers across the US-East and EMEA regions.
Lead complex technical engagements, build reusable deployment patterns, and mentor engineers on the team.
Shape product roadmap by feeding back field insights from regulated industries and defining regional engagement standards.
Stacklok builds the control plane for enterprise AI agents, enabling organizations to run, govern, and secure them on Kubernetes and private cloud. Founded by two Kubernetes creators, the company is already adopted by leading tech and regulated industries, fostering a collaborative, AI-maximalist culture with deep open-source roots.
Provide Tier 2/3 technical support across Windows, Linux, macOS, and cloud platforms like AWS, Azure, and GCP.
Troubleshoot full-stack issues, reproduce problems, and document remediation steps and knowledge base articles.
Collaborate with Engineering, DevOps, and Product teams to escalate and resolve bugs, and improve support processes.
Volexity provides cybersecurity solutions with a focus on digital forensics and incident response. The company is an equal opportunity employer and values diversity, with a moderate team size supporting a growing software product line.
Own the architecture and evolution of the SMBP Operator's CRD API surface, designing extensions that meet enterprise expectations.
Design and implement flexible network configuration patterns that give customers choice of ingress controller, load balancer, and traffic management approach.
Build the observability integration enterprise customers expect: Prometheus-native metrics, ServiceMonitor CRDs, Kubernetes Events, and pre-built dashboards.
Ditto is redefining how data moves at the edge, making it seamless for developers to build resilient, real-time applications regardless of network conditions. With more than $145 million in funding and trusted by organizations like Chick-fil-A, Delta Airlines, and the U.S. military, Ditto is a globally distributed, fast-growing startup committed to building a diverse and inclusive team.