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Incident Management:

  • Respond to production incidents and perform root cause analysis.
  • Escalate issues according to defined SLAs.
  • Communicate status updates to stakeholders.

Monitoring & Platform Reliability:

  • Configure monitoring dashboards and alert thresholds.
  • Troubleshoot Kubernetes environments and containerized applications.
  • Support high availability and system uptime.

Automation & Continuous Improvement:

  • Write scripts and tools using Python, Bash, and PowerShell.
  • Contribute to CI/CD pipeline monitoring and reliability.
  • Implement self-healing solutions to reduce manual tasks.

Collaboration:

  • Work with DevSecOps and Engineering teams.
  • Document incidents and post-incident reviews.
  • Align operations with compliance standards like HIPAA and SOC 2.

NationsBenefits

NationsBenefits is a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. Recognized as one of the fastest-growing companies in America, it offers a fulfilling work environment with career advancement opportunities across multiple locations in the US, South America, and India.

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