Technical Support Engineer (GPU Clusters)

Together AI

Remote regions

US

Salary range

$160,000–$230,000/yr

Benefits

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About the role:

  • You will be the first line of defense to support customers building training and inference solutions.
  • You will dive deep into complex technical challenges, providing swift solutions while serving as a product expert.

Responsibilities:

  • Monitor GPU cluster health and proactively communicate hardware issues to customers.
  • Operate and maintain production infrastructure including fleet rebalancing and workload management.
  • Investigate and resolve storage and networking issues such as Weka filesystem degradation and InfiniBand failures.

Requirements:

  • 3+ years of customer-facing technical role with at least 1 year supporting an AI service or mission-critical API.
  • Experience as an SRE or DevOps engineer working with Kubernetes and high-performance computing.
  • Strong understanding of GPU technologies, SLURM, and high-performance network fabrics.

Together AI

Together AI is a research-driven artificial intelligence company focused on open and transparent AI systems. The team has contributed to leading open-source research and aims to build the next generation AI infrastructure.

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