Support Engineer

About the Role:

• You are the dedicated technical bridge between Platform Engineering and CX teams.
• You own customer onboarding/decommissioning workflows and SQL data migrations.
• You resolve platform-level technical escalations.

Key Responsibilities:

• Execute technical onboarding workflows for new customers, including environment provisioning and data imports.
• Manage technical offboarding, data exports, and environment teardown.
• Own the queue of technical tickets escalated by CX, triage and resolve complex issues.

Qualifications:

• Hands-on experience with AWS, Git, and ticketing systems.
• Strong communication skills for leading customer calls and drafting documentation.
• Understanding of security hygiene and data privacy principles.