Act as second line of defense for technical queries, ensuring timely and effective resolution.
Troubleshoot and resolve issues related to SaaS and private cloud environments, including AWS and Kubernetes.
Collaborate cross-functionally with support, product, and engineering teams to improve customer outcomes.
AlphaSense delivers market intelligence and search built on proven AI. Trusted by over 6,000 enterprise customers, AlphaSense has more than 2,000 employees globally with offices worldwide.
Resolve technical cases for customers, troubleshooting unexpected behaviors and answering questions about the ServiceNow platform.
Use various diagnostic tools and technologies (web, chat, email, phone) to provide amazing customer support with empathy and excellent communication.
Manage challenging issues, coordinate with additional teams for complex cases, and provide input on process and product improvements.
Armis from ServiceNow protects the entire attack surface and manages an organization's cyber risk exposure in real time, combining with ServiceNow's security capabilities to build an autonomous defense platform. ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better, with an AI-native culture.
Investigate and resolve customer technical issues across cloud security posture management, vulnerability scanning, threat detection, and container/Kubernetes security.
Troubleshoot cloud connector and integration failures across AWS, Azure, GCP, OCI, and SaaS platforms.
Design and implement automation leveraging AI agents and tooling to improve triage accuracy and resolution efficiency.
Wiz is a cloud security platform that enables teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. As one of the fastest-growing startups, powered by Google, the company is trusted by over 65% of the Fortune 100 and scans over 230 billion files daily.
Monitor, triage, and resolve customer-reported incidents within defined SLAs.
Serve as primary point of contact for technical issues related to installation, Helm configuration, and integrations.
Troubleshoot Kubernetes-related issues such as ingress, SSO, and other integrations.
ScaleOps redefines autonomous cloud and AI infrastructure, freeing DevOps engineers from manual resource management. The company is backed by over $210M in funding and trusted by leading enterprises including Adobe and Coinbase.
Interact with top-tier customers to identify and resolve technical issues with professionalism and efficiency.
Take end-to-end ownership of support cases, including troubleshooting, root cause analysis, and solution delivery.
Collaborate cross-functionally with Engineering, SREs, and Product teams to ensure seamless customer experiences.
Ping Identity provides an intelligent cloud identity platform that secures digital experiences for users without compromise. They serve over half of the Fortune 100, with headquarters in Denver and offices globally, fostering a culture that celebrates individuality and digital freedom.
Reproduce, debug, and escalate technical issues in partnership with Engineering and Product.
Act as a technical expert and initial escalation point for our SDK and Cloud products.
Work directly with developers to provide guidance and resolve complex issues.
Ditto is a peer-to-peer sync engine that enables developers to build real-time applications that stay connected without internet. With over $145 million in funding and a globally distributed team, we are a fast-growing startup committed to diversity and inclusion.
Provide prompt technical assistance to customers via ticketing, web meetings, or phone.
Troubleshoot and resolve customer issues end-to-end, building deep product expertise on a SaaS platform.
Document interactions and partner with Engineering to escalate complex technical issues.
Flashpoint is a pioneering leader in threat data and intelligence, empowering enterprises and government agencies to confront security challenges. It fosters a culture of diversity, inclusion, and belonging, with a globally distributed team.
Act as the primary point of contact for advanced technical support and product-related inquiries, providing exceptional service through email and live calls.
Troubleshoot and resolve complex technical issues involving APIs, SAML, SSO, integrations, and data connectors, collaborating with product and engineering teams.
Develop and maintain technical documentation, conduct training sessions, and continuously improve the support process.
Auto Integrate makes leased vehicle maintenance frictionless for millions of customers in the USA and Canada. We are a small, global team within Fleetio, combining the resources of a scaled SaaS company with the agility of a niche market leader.
Serve as a crucial link between application teams and the Navy platform environment, advocating best practices and facilitating communication.
Innovate and solve complex technical problems across multiple knowledge domains, demonstrating expertise in key technologies such as Kubernetes, CI/CD, and AWS.
Implement infrastructure as code and maintain Kubernetes clusters, while building relationships with external teams and collaborating with other platform teams.
Defense Unicorns delivers mission value by streamlining software delivery for government customers. Their team of innovators, software engineers, and veterans focuses on secure, cloud-native solutions with a commitment to speed and user experience.
Build partner technical champions through workshops, training, and hands-on labs.
Drive integrations and architecture design for secure cloud-native solutions.
Support strategic partner relationships and co-create joint partner solutions.
Chainguard is building the future of secure software supply chains by delivering secure-by-default container images, helm charts, and developer tools. Backed by leading venture capital firms, they serve Fortune 500 enterprises and global industry leaders.
Lead technical onboarding and implementation for new and existing direct Bolster customers, configuring integrations, APIs, and platform settings across domain, social media, and dark web monitoring workflows.
Run technical training sessions and product demos while providing hands-on troubleshooting, partnering closely with Support, Security Operations, and Engineering to resolve issues.
Work side-by-side with Customer Success Managers on calls as the technical point of contact, track common technical questions, and feed feedback back to Product and Documentation.
Bolster is redefining fraud and brand protection with a AI-driven SaaS platform that detects and takes down phishing and scam sites in real time. The company values collaboration, curiosity, and ownership, fostering a culture of experimentation and fun among its team.
Deliver advanced technical sessions and enablement series for platform, DevOps, security, and engineering audiences.
Build scalable PoC frameworks and technical assets that drive Docker adoption and secure SDLC practices.
Produce deep technical content and serve as an escalation point for complex architectural questions.
Docker provides containerization tools trusted by over 20 million monthly users, enabling developers to build, share, and run applications. The company is a globally distributed, remote-first team at the center of AI-driven software development.
Provide Tier 2 / Tier 3 technical support to enterprise customers.
Troubleshoot Kubernetes-based deployments, software, infrastructure, hardware, networking, and configuration issues.
Reproduce customer environments and run tests to diagnose technical problems.
Ubiminds connects Latin American tech professionals with software companies in the US and Canada. With 9 years in the market and GPTW-certified, they support hundreds of professionals in data, design, product, and engineering.
Lead technical implementations and drive adoption of Chainguard images for commercial customers, ensuring secure software development.
Partner with account teams to understand customer goals and drive account strategies for value realization and retention.
Collaborate with Product and Engineering to surface customer requirements and maintain high-quality standards.
Chainguard provides hardened, secure, and production-ready builds of open source software for organizations like Fortune 500 enterprises. They are venture-backed by leading investors and focus on a customer-obsessed, remote-first culture with a team of unique backgrounds.
Act as a dedicated technical bridge between Platform Engineering and Customer Experience teams, ensuring seamless collaboration.
Own the technical execution of customer onboarding and decommissioning workflows, including complex SQL data migrations.
Resolve platform-level technical escalations and partner with Customer Success to translate operational needs into technical solutions.
We are a veterinary software company that helps practices enhance patient care, improve staff efficiency, and minimize burnout. We were founded in 2017 and are a mid-size company (50-100 people) that has used Elixir from the start.
Serve as primary point of contact for users of application security and cloud security tools, helping teams understand and remediate findings.
Manage security requests through ServiceNow, analyze findings, and provide hands-on support and troubleshooting.
Collaborate with teams to improve customer experience, develop knowledge base articles, and identify automation opportunities.
Marlabs is a global AI and Digital Solutions Consulting firm delivering intelligent solutions across AI, data, analytics, and product engineering. Since 2000, the company has partnered with large healthcare, life sciences, financial services, and government organizations, fostering an innovative and dynamic team culture.
Guide customers through technical post-sale journeys, from implementation to renewal, as a trusted advisor.
Collaborate with Customer Success, Product, and Support teams to drive adoption and value.
Represent customer needs internally and create scalable resources like playbooks and knowledge-base content.
1Password is a cybersecurity company that builds identity and access management solutions, including enterprise password management and Unified Access Management. With over $400M in ARR and a spot on the Forbes Cloud 100, they serve 180,000+ businesses and foster a culture of curiosity, collaboration, and human-centric innovation.
Lead end-to-end deployment and technical onboarding of Britive platform for new customers, including integration with cloud providers, identity providers, and DevOps toolchains.
Serve as the technical owner for assigned accounts post-go-live, driving adoption, managing escalations, and building technical cases for expansion.
Deliver customer training, create enablement content, and act as the voice of the field into Product and Engineering teams.
Britive is a leader in cloud-native privileged access management, delivering a dynamic, agentless platform for zero standing privileges. The company is trusted by Fortune 500 organizations and is a high-growth startup backed by top-tier VCs.
Own, troubleshoot, and solve customer technical issues using best practices.
Identify cases that require escalation to product or engineering.
Design and implement automation solutions to scale support offerings.
Eon transforms cloud backups into useful assets with their Cloud Backup Posture Management platform. They are an ambitious, collaborative startup backed by prominent investors.
Provide day-to-day technical support to internal software engineering teams on cloud infrastructure and platform-related issues.
Troubleshoot deployment, networking, infrastructure, and CI/CD challenges while performing root cause analysis.
Identify opportunities to automate manual tasks and improve engineering workflows using Terraform, Python, and Bash.
Software Mind is a team of engineers that provides project ramp-up services for top companies. They are a multicultural, growing company with an excellent work environment certified by Great Place To Work.