Source Job

US

  • Serve as primary point of contact for users of application security and cloud security tools, helping teams understand and remediate findings.
  • Manage security requests through ServiceNow, analyze findings, and provide hands-on support and troubleshooting.
  • Collaborate with teams to improve customer experience, develop knowledge base articles, and identify automation opportunities.

Security Engineering Customer Service ServiceNow Cloud Security

20 jobs similar to Security Engineer - Customer Support

Jobs ranked by similarity.

$127,600–$216,900/yr
North America

  • Represent security organization in customer-facing incidents, cases, and calls related to Security & Privacy.
  • Own, triage, investigate, and respond to security matters, ensuring timely communication and resolution.
  • Act as primary point of contact for security-related matters, supporting both internal and external stakeholders.

ServiceNow is the AI control tower for business reinvention, providing an AI platform that brings together any AI, any data, and any workflow, helping 85% of the Fortune 500 work smarter. We're building an AI-native culture where technology and talent are unstoppable together.

$110,000–$130,000/yr
US

  • You will own KPA's enterprise security platforms and lead technical security initiatives.
  • You will manage vulnerability remediation, endpoint security, identity security, and incident response.
  • You will secure cloud environments across Azure, AWS, and Microsoft 365, integrating security into CI/CD pipelines.

KPA provides compliance and risk management software for the automotive and equipment industries. The company values trust, innovation, excellence, and results, fostering a collaborative culture with a team of security and IT professionals.

Global

  • Own production security across a multi-cloud footprint (AWS, GCP, Azure, Vercel) and secure multi-tenant SaaS, dedicated VPC, and air-gapped deployments.
  • Secure the Hermes Agent platform with sandboxing, kernel-level isolation, and agent identity controls, and lead SOC 2 compliance.
  • Harden identity management, vulnerability management, incident response, and secure software development lifecycle practices.

Nous Research builds open-source AI language models and agents, including Hermes Agent, used by consumers and Fortune 500 enterprises across various deployment environments. The company is a fast-growing startup with a high-velocity, open-source-native engineering culture that values security and pragmatism.

Global

  • Design and implement security controls across applications, cloud infrastructure, and development environments.
  • Conduct architecture reviews, threat modeling, and security assessments for new products.
  • Identify, prioritize, and remediate vulnerabilities across the technology stack.

SignalFire partners with top early-stage startups that are shaping the future of technology. They have a portfolio of over 200 innovative companies across AI, cybersecurity, healthtech, fintech, developer tools, and enterprise SaaS.

APAC

  • Resolve technical cases for customers, troubleshooting unexpected behaviors and answering questions about the ServiceNow platform.
  • Use various diagnostic tools and technologies (web, chat, email, phone) to provide amazing customer support with empathy and excellent communication.
  • Manage challenging issues, coordinate with additional teams for complex cases, and provide input on process and product improvements.

Armis from ServiceNow protects the entire attack surface and manages an organization's cyber risk exposure in real time, combining with ServiceNow's security capabilities to build an autonomous defense platform. ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better, with an AI-native culture.

$105,000–$123,000/yr
US Unlimited PTO 18w maternity 12w paternity

  • Operate and sustain Chainguard’s technology platforms (cloud, IAM, and AI) and help implement access controls and identity policies.
  • Support the hardening and monitoring of cloud infrastructure, assist in securing AI/ML pipelines, and troubleshoot systems.
  • Document processes, contribute to runbooks, and adapt to shifting priorities while learning security best practices.

Chainguard delivers hardened, secure, and production-ready builds of open source software. It is a venture-backed late-stage startup with Fortune 500 customers including Anduril, Canva, and OpenAI.

$93,500–$110,000/yr
US

  • Serve as a flexible technical resource for challenging customer situations, partnering with CSMs on short-term engagements.
  • Lead hands-on platform optimization, configuration reviews, and best-practice tuning to prevent recurring issues.
  • Document session recaps, advise on underused features, and surface patterns to Product and Engineering for systemic improvement.

Abnormal protects the humans behind the world's most critical organizations from AI-powered cybercrime. With 4,500+ enterprises trusting their behavioral AI platform, they foster a culture of innovation and security.

US

  • Serve as a trusted L1 technical advisor for enterprise customers using Abnormal's Cloud Email Security, AI Security Agents, and SaaS Security solutions.
  • Own and resolve inbound support tickets, including configuration issues, API-related questions, behavioral false positives, and threat investigations.
  • Deliver timely customer updates, root cause analysis, and solution recommendations that build trust and confidence in the platform.

Abnormal protects the humans behind the world's most critical organizations from AI-powered cybercrime. 4,500+ enterprises trust our behavioral AI platform.

$172,279–$249,640/yr
US Canada

  • Partner with engineering teams to review cloud and compute architecture design changes.
  • Establish threat models for cloud and compute paved roads to identify security risks.
  • Write code for automations that support security requirements like threat detection and incident containment.

Quora operates two platforms: a global knowledge sharing platform with over 300 million monthly unique visitors, and Poe, a platform for AI language models. The company is remote-first with a culture rooted in transparency, idea-sharing, and experimentation.

$110,000–$160,000/yr
North America

  • Own identity and access management across Later’s platform, including authentication, authorization, and secure machine-to-machine processes.
  • Design, implement, and maintain secure authentication systems for both internal tools and customer-facing experiences.
  • Partner with engineering teams to identify vulnerabilities, clearly communicate risk and impact, and drive effective remediation.

Later is the world’s most intelligent influencer marketing company, built to give brands the confidence to create unforgettable campaigns. Trusted by leading enterprise brands including Nike, Wayfair, Unilever, and Southwest Airlines, Later is a mid-to-large company with a culture of inclusion and innovation.

$145,000–$160,000/yr
US

  • Design, implement, and maintain enterprise security solutions to strengthen cybersecurity posture and advance Zero Trust maturity.
  • Operate security tools like EDR, SIEM, and vulnerability scanners, integrating security into CI/CD pipelines.
  • Build dashboards to measure security performance and Zero Trust maturity metrics.

Valiant Solutions is a security-focused IT solutions provider serving public clients nationwide. Named one of the fastest-growing privately held companies, they pride themselves on an employee-centric culture and great benefits.

Canada

  • Leads product security work across Black Duck's portfolio, including architecture reviews, threat models, vulnerability triage, and customer-facing security inquiries.
  • Maintains detection content in CrowdStrike NG-SIEM and Sumo Logic, contributes to SOAR automations, and coordinates vulnerability fixes with engineering teams.
  • Acts as an informal technical resource for less experienced team members, explains complex security topics to diverse stakeholders, and documents runbooks and SOPs.

Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. A recognized pioneer in application security with industry-leading tools and services, they partner with teams to maximize security and quality in DevSecOps.

US

  • Lead vulnerability management and SOC 2 compliance across SaaS products and cloud infrastructure.
  • Harden Azure and Microsoft security tooling (Defender, Intune) and respond to security alerts.
  • Partner with engineering, IT, and legal to drive secure SDLC, policies, and customer security reviews.

HSP Group is a premier provider of global expansion services, helping companies with legal setup, HR, payroll, compliance, and tax across international markets. The company partners with scale-ups and innovative technology firms to reduce risk and scale faster, fostering a trusted-partner culture.

$140,000–$165,000/yr
US

  • Own cloud security posture across AWS environment using Wiz and AWS-native services.
  • Harden CI/CD pipelines, manage vulnerability intake, prioritization, and remediation.
  • Build automation, instrument telemetry, and operate WAF for cloud and application security.

Beyond Finance helps everyday Americans escape debt through compassionate, individualized care and supportive technology. They are a rapidly growing organization with over 1 million clients served and a culture focused on compliance and ethics.

$166,600–$208,300/yr
North America

  • Design and implement cloud security posture and automation to protect customer trust.
  • Enable cyber resilience and lead zero trust initiatives across the infrastructure.
  • Collaborate with engineering teams to enhance reliability and security of cloud systems.

Mercury is a fintech company providing banking and financial services for startups, focusing on simplicity and security. With a team of around 500 employees, the culture is collaborative, innovative, and values diversity.

$120,000–$130,000/yr
US

  • Partner with customers to increase their security posture and position Huntress as a solution.
  • Review customer technical teams challenges and collaborate with Sales, Marketing, Support, and Engineering.
  • Travel up to 15% of the time to meet with customers and support technical first impressions.

Huntress is a remote-first cybersecurity company founded in 2015 by former NSA operators, making enterprise-grade security accessible to businesses of all sizes. The company now secures over 5 million endpoints and 14 million identities worldwide, fostering a collaborative culture.

$110,000–$145,000/yr
US

  • Partner with application development teams to integrate security requirements into design, development, and deployment workflows.
  • Support ATO efforts including development of System Security Plans (SSPs), POA&Ms, and control documentation.
  • Conduct risk assessments, vulnerability scans, and threat modeling aligned with NIST SP 800-53 and VA security standards.

Oddball builds quality software for the federal space, focusing on improving the daily lives of millions of people. They are a small company that values learning, growth, and making a big impact.

$130,000–$180,000/yr

  • Design and implement security solutions across multi-cloud environments (AWS, GCP, Azure).
  • Lead threat detection, identity management, and compliance posture for clients.
  • Embed security into CI/CD pipelines and develop AI-accelerated internal tooling.

Riveron is a consulting firm that helps organizations implement governance, risk, and compliance practices, including cybersecurity advisory. The firm has an entrepreneurial culture focused on collaboration, diversity, and delivering exceptional outcomes.

United States

  • Partner with Engineering to design, implement, and improve security controls across software, application architecture, and AWS infrastructure.
  • Strengthen security monitoring, detection, incident response, and integrate security into CI/CD pipelines.
  • Support compliance efforts including SOC 2 and ISO audits, and lead customer security reviews.

AlertMedia helps organizations protect their people, operations, and brand with a modern Risk Intelligence and Response platform. It is a high-growth, PE-backed SaaS company with more than 4,000 clients and a 10-year award-winning culture.

US Unlimited PTO

  • Perform application security testing and vulnerability assessments on web applications, APIs, and CI/CD pipelines.
  • Support DevSecOps tool integration and automation, including security scanning and policy enforcement.
  • Develop proof-of-concept secure reference implementations and utility applications to demonstrate best practices.

Ardent supports the federal government's most critical national security and defense priorities. They offer competitive pay, comprehensive benefits, and a culture that values dedication and flexibility.