Security Engineer - Customer Support

Marlabs

Remote regions

US

Benefits

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About You:

  • Serve as primary point of contact for users of application and cloud security tools.
  • Combine foundational security knowledge with strong customer service skills.
  • Translate complex security concepts into actionable recommendations.

Day-to-Day:

  • Manage security requests via ServiceNow, ensuring timely resolution and SLA adherence.
  • Onboard teams to security tools, analyze findings, and provide remediation guidance.
  • Collaborate with engineering teams to improve customer experience and develop documentation.

Skills & Experience:

  • 2+ years in Security Engineering, DevSecOps, or related security support role.
  • Knowledge of OWASP Top 10, SAST, DAST, IAM, cloud security, and vulnerability remediation.
  • Experience with ServiceNow, CNAPP platforms, cloud platforms (AWS, Azure, GCP), and CI/CD.

Marlabs

Marlabs is a global AI and Digital Solutions Consulting firm delivering intelligent solutions across AI, data, analytics, and product engineering. Since 2000, the company has partnered with large healthcare, life sciences, financial services, and government organizations, fostering an innovative and dynamic team culture.

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