Technical Support Engineer

About C1:

• We are the control plane for the agentic enterprise, empowering companies to adopt AI fearlessly with a governed path.
• Our platform secures identities, automates access, and accelerates AI adoption—trusted by Ramp, Zscaler, Instacart, and Brex.

Key Responsibilities:

• Develop deep technical product knowledge and stay updated on new features to provide top-notch guidance to customers.
• Manage the support queue, project manage complex issue resolutions, and hop on calls to solve customer issues with a response time goal under 1 hour.
• Conduct training sessions and hands-on workshops, gather feedback, and collaborate cross-functionally to align on customer needs.

What we are looking for:

• 3+ years in a technical support, solutions engineering, or DevOps role with focus on IAM, IT, or Security space.
• Hands-on experience with HTTP APIs, authentication protocols, Docker, Kubernetes, and on-prem/hybrid cloud deployments.
• Clear, empathetic communicator who thrives on solving complex problems and supporting the team.