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Key Responsibilities:
- Investigate and resolve customer technical issues across cloud security posture management, vulnerability scanning, threat detection, container/Kubernetes security, identity & access management, network analysis, and data security.
- Troubleshoot cloud connector and integration failures across AWS, Azure, GCP, OCI, and SaaS platforms.
- Diagnose workload scanning and runtime security issues.
Qualifications:
- 5+ years of hands-on technical experience in customer support, system administration, or related role.
- 2+ years working with cloud platforms (AWS, Azure, GCP) including IAM, networking, and core compute/storage services.
- 1+ years of hands-on experience with Kubernetes and containerized applications.
Automation and AI:
- Design and implement automation that scales the support offering using AI agents and agentic workflows.
- Leverage AI-driven automation to improve triage accuracy and resolution efficiency.
Wiz
Wiz is a cloud security platform that enables teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. As one of the fastest-growing startups, powered by Google, the company is trusted by over 65% of the Fortune 100 and scans over 230 billion files daily.