This position is needed to support our customers’ use of Twilio’s Programmable Messaging product. This role will function as the voice of Twilio to our customers and partners and operate as a subject matter expert for Twilio’s Programmable Messaging API. Focus on providing friendly, professional customer service, problem-solving and demonstrating a high competency in communicating complex technical issues to both technical and non-technical audiences via phone, email, and chat mediums.
Job listings
$39,157–$39,157
USD/year
Support users in account recovery through secure video channels, authenticate identities and validate documentation with care and consistency. Document outcomes precisely, following process and escalating where needed and communicate clearly, kindly, and confidently, particularly during high-stress moments. Collaborate closely with Fixify team leads and fellow analysts to keep our service excellent and human.