Fixify aims to improve service delivery through automation and AI. They are looking for someone who enjoys deep technical problem-solving, mentoring others, and shaping how Fixify’s platform and AI capabilities evolve in real-world customer environments.
Design and maintain scalable, fault-tolerant infrastructure that supports our SaaS platform and keeps pace with business growth.
Define, document, and maintain SLIs, SLOs, and SLAs in partnership with product engineering, translating business commitments into technical guardrails.
Lead incident response with steady judgment, facilitate blameless postmortems, and drive remediation efforts that prevent recurrence.