Monitor, triage, and resolve customer-reported incidents within defined SLAs.
Serve as primary point of contact for technical issues related to installation, Helm configuration, and integrations.
Troubleshoot Kubernetes-related issues such as ingress, SSO, and other integrations.
ScaleOps redefines autonomous cloud and AI infrastructure, freeing DevOps engineers from manual resource management. The company is backed by over $210M in funding and trusted by leading enterprises including Adobe and Coinbase.
Report to the Manager of Customer Reliability and provide senior level technical support on customer issues.
Work with development engineering to track escalations, bugs, and feature requests.
Develop technical troubleshooting sessions, trainings, and maintain internal knowledge base articles.
Sysdig is a cloud security company that stops attacks in real-time using runtime insights and open source Falco. It is a well-funded startup with a large enterprise customer base, recognized as a "Best Places to Work" fostering an inclusive and diverse culture.
Act as second line of defense for technical queries, ensuring timely and effective resolution.
Troubleshoot and resolve issues related to SaaS and private cloud environments, including AWS and Kubernetes.
Collaborate cross-functionally with support, product, and engineering teams to improve customer outcomes.
AlphaSense delivers market intelligence and search built on proven AI. Trusted by over 6,000 enterprise customers, AlphaSense has more than 2,000 employees globally with offices worldwide.
Reproduce, debug, and escalate technical issues in partnership with Engineering and Product.
Act as a technical expert and initial escalation point for our SDK and Cloud products.
Work directly with developers to provide guidance and resolve complex issues.
Ditto is a peer-to-peer sync engine that enables developers to build real-time applications that stay connected without internet. With over $145 million in funding and a globally distributed team, we are a fast-growing startup committed to diversity and inclusion.
Resolve technical cases for customers, troubleshooting unexpected behaviors and answering questions about the ServiceNow platform.
Use various diagnostic tools and technologies (web, chat, email, phone) to provide amazing customer support with empathy and excellent communication.
Manage challenging issues, coordinate with additional teams for complex cases, and provide input on process and product improvements.
Armis from ServiceNow protects the entire attack surface and manages an organization's cyber risk exposure in real time, combining with ServiceNow's security capabilities to build an autonomous defense platform. ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better, with an AI-native culture.
Provide solutions to customers to make them successful using our products.
Troubleshoot customer environments and engage in active triaging with customers.
Participate in on-call rotation for weekend coverage.
Astronomer empowers data teams to bring mission-critical software, analytics, and AI to life with its unified DataOps platform, Astro, powered by Apache Airflow. Trusted by more than 800 enterprises, the company fosters a diverse and inclusive culture as an equal opportunity employer.
Own executive-level relationships and strategic engagement for a portfolio of enterprise and high-value customers.
Collaborate with customer teams on Sysdig deployments, architecture, and operational best practices.
Lead Customer Business Reviews and strategic touchpoints with both technical and non-technical stakeholders.
Sysdig is a cloud security company that created Falco, the open standard for cloud threat detection, and leads the cloud security market with runtime insights and open innovation. Trusted by over 60% of the Fortune 500, Sysdig is recognized as a Best Place to Work and one of Deloitte's fastest-growing companies.
Act as an escalation point for difficult customer interactions and lead the resolution of complex issues through Zendesk tickets, merge requests, email, and video calls.
Mentor and guide teammates on complex troubleshooting and customer communication through pairing sessions and cross-team collaboration.
Advocate for and drive improvements to support practices, product quality, and reusable documentation and support content that directly influence team objectives.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity and accelerate digital transformation. With more than 50 million registered users and trusted by over 50% of the Fortune 100, GitLab fosters a high-performance culture driven by values and continuous knowledge exchange, where all team members are expected to embrace AI as a core productivity multiplier.
Engage with customers to ensure their success and partner with the sales team to drive technical wins.
Develop deep understanding of customer goals and articulate how ScaleOps addresses their needs.
Actively participate in all phases of planning and execution, from initial discovery to the technical win.
ScaleOps is redefining autonomous cloud and AI infrastructure, freeing DevOps and platform engineers from manual resource management. Backed by over $210M in funding, they are trusted by leading enterprises like Adobe and Coinbase and are committed to an inclusive environment.
Lead technical implementations and drive adoption of Chainguard images for commercial customers, ensuring secure software development.
Partner with account teams to understand customer goals and drive account strategies for value realization and retention.
Collaborate with Product and Engineering to surface customer requirements and maintain high-quality standards.
Chainguard provides hardened, secure, and production-ready builds of open source software for organizations like Fortune 500 enterprises. They are venture-backed by leading investors and focus on a customer-obsessed, remote-first culture with a team of unique backgrounds.
Lead technical implementations and drive adoption of Chainguard images, helping customers build securely with open source software across their organization.
Partner with account teams to understand customer vision and drive account level strategies for value realization and retention.
Maintain account level architecture and share best practices, acting as customer zero to ensure highest quality.
Chainguard provides hardened, secure builds of open source software for enterprises. The company is venture-backed by leading investors and serves Fortune 500 customers, with a culture focused on customer obsession and intentional action.
Own executive-level relationships and strategic engagement for enterprise customers, building trust from engineers to C-suite.
Drive alignment between customer business goals and Sysdig's technical capabilities through Success Planning and Outcome Mapping.
Lead hands-on workshops to unlock full platform value and support renewal and expansion discussions.
Sysdig stops attacks in real-time by instantly detecting changes in cloud security risk with runtime insights and open source Falco. They are a well-funded startup, passionate open source enthusiasts, and have been named a 'Best Places to Work' by multiple outlets.
Support self-managed and SaaS customers by resolving issues via Zendesk, merge requests, email, and video calls.
Collaborate with cross-functional teams to define product goals, fix bugs, and improve documentation.
Participate in on-call rotations and contribute to code, documentation, and support processes.
GitLab is an intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, and reduce security and compliance risk. With over 50 million registered users and trust from more than 50% of the Fortune 100, GitLab fosters a high-performance, remote-first culture where every voice is valued.
Engage directly with customers to resolve complex technical challenges involving Kubernetes GPU clusters.
Act as a customer-facing SRE to ensure Kubernetes clusters remain healthy and stable.
Become a product expert in GPU Cluster service, serving as the last line of technical defense before escalation.
Together AI is a research-driven artificial intelligence company focused on open and transparent AI systems. The team has contributed to leading open-source research and aims to build the next generation AI infrastructure.
Resolve complex escalations as the final authority, using code-level debugging and architectural investigation.
Partner with customer technical leads to diagnose production issues, ensuring transparency and rapid resolution.
Own end-to-end P1 resolution and deliver clear, actionable post-incident analysis.
TensorWave delivers a versatile cloud platform for AI compute at scale, eliminating infrastructure barriers. The company fosters a culture of innovation and reliability, empowering builders to focus on breakthrough AI.
Design, build, and operate components of the Kubernetes platform and its core subsystems end to end.
Write and review Go code for controllers, operators, platform services, and automation.
Help operate the platform, including on-call, incident investigation, and follow-up work to prevent recurrence.
ServiceNow provides an AI platform for business reinvention, helping 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent collaborate.
You define architecture and operational standards for managed services across AWS. - You serve as the final technical escalation point for complex customer situations. - You shape Honeycomb's open source strategy in the OpenTelemetry ecosystem and mentor engineers.
Honeycomb is a service for observability, defining developer tools for the near and present future. We are a fully distributed company of over 200 talented and inclusive bees, named to Forbes' America's Best Startups of 2022 and 2023.
Investigate and resolve customer technical issues across cloud security posture management, vulnerability scanning, threat detection, and container/Kubernetes security.
Troubleshoot cloud connector and integration failures across AWS, Azure, GCP, OCI, and SaaS platforms.
Design and implement automation leveraging AI agents and tooling to improve triage accuracy and resolution efficiency.
Wiz is a cloud security platform that enables teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. As one of the fastest-growing startups, powered by Google, the company is trusted by over 65% of the Fortune 100 and scans over 230 billion files daily.
Ensure reliable L2 support coverage for Brazilian client Itau during BRT hours, resolving complex issues independently.
Maintain empathetic, professional communication with customers in English and Portuguese across tickets and live sessions.
Use AI tools and scripting to reproduce issues, analyze logs, and extend support to other Americas customers when capacity allows.
LocalStack is a local cloud development platform that simulates cloud environments for faster, cheaper dev&test cycles. They are a fast-growing Series A startup with a globally distributed team of ~100+ employees across 25 countries, fostering a culture of care, ownership, and openness.
Act as primary technical contact for strategic accounts, driving deep product adoption and swift issue resolution.
Consult on best practices, deliver training, and advocate for customer needs within the company.
Collaborate with the account team to identify opportunities for growth, renewal, and expansion.
Solo enables companies to Connect, Secure, and Observe modern applications with the industry's leading API and Service Mesh Management Platform. It is a VC-backed company valued at $1B, with a team of experts in cloud-native technologies and a fun, fast-paced culture.