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Responsibilities:

  • Act as an escalation point for difficult customer interactions and lead the resolution of complex issues through Zendesk tickets, merge requests, email, and video calls.
  • Mentor and guide teammates on complex troubleshooting and customer communication through pairing sessions and cross-team collaboration.

Requirements:

  • Experience owning complex, customer-facing technical cases from initial contact through triage, reproduction, bug reporting, resolution, and clear customer communication.
  • Strong experience with Linux systems administration, scripting, Git, and CI/CD in production or customer environments.

Benefits:

  • Flexible Paid Time Off, Equity Compensation & Employee Stock Purchase Plan.
  • Growth and Development Fund, Parental Leave.
  • Team Member Resource Groups and support for health, finances, and well-being.

GitLab

GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity and accelerate digital transformation. With more than 50 million registered users and trusted by over 50% of the Fortune 100, GitLab fosters a high-performance culture driven by values and continuous knowledge exchange, where all team members are expected to embrace AI as a core productivity multiplier.

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