Act as an escalation point for difficult customer interactions and lead the resolution of complex issues through Zendesk tickets, merge requests, email, and video calls.
Mentor and guide teammates on complex troubleshooting and customer communication through pairing sessions and cross-team collaboration.
Advocate for and drive improvements to support practices, product quality, and reusable documentation and support content that directly influence team objectives.
Support self-managed and SaaS customers by resolving issues via Zendesk, merge requests, email, and video calls.
Collaborate with cross-functional teams to define product goals, fix bugs, and improve documentation.
Participate in on-call rotations and contribute to code, documentation, and support processes.
GitLab is an intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, and reduce security and compliance risk. With over 50 million registered users and trust from more than 50% of the Fortune 100, GitLab fosters a high-performance, remote-first culture where every voice is valued.
Provide technical support to GitLab's largest Self-managed, GitLab Dedicated, and GitLab.com customers, ensuring stable and performant environments.
Troubleshoot complex issues using Linux, GitLab, CI/CD knowledge, and tools like Zendesk and strace, through email and video conferencing.
Collaborate with Product, Development, Infrastructure, Customer Success, and Sales teams to drive defect resolution and influence the roadmap.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better software, and the company fosters a high-performance culture driven by values and continuous knowledge exchange.
Support a mix of Self-managed and GitLab.com customers, resolving complex issues through Zendesk tickets, merge requests, and video calls.
Investigate and troubleshoot issues using Linux tools, logs, and the GitLab codebase, creating merge requests to resolve customer problems.
Collaborate with Product, Development, and other teams to shape product goals and priorities while driving fixes and new features.
GitLab provides an intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, and reduce security risk. With over 50 million registered users and more than 50% of the Fortune 100 as customers, GitLab fosters a high-performance culture driven by values, AI integration, and continuous knowledge exchange.
Report to the Manager of Customer Reliability and provide senior level technical support on customer issues.
Work with development engineering to track escalations, bugs, and feature requests.
Develop technical troubleshooting sessions, trainings, and maintain internal knowledge base articles.
Sysdig is a cloud security company that stops attacks in real-time using runtime insights and open source Falco. It is a well-funded startup with a large enterprise customer base, recognized as a "Best Places to Work" fostering an inclusive and diverse culture.
Reproduce, debug, and escalate technical issues in partnership with Engineering and Product.
Act as a technical expert and initial escalation point for our SDK and Cloud products.
Work directly with developers to provide guidance and resolve complex issues.
Ditto is a peer-to-peer sync engine that enables developers to build real-time applications that stay connected without internet. With over $145 million in funding and a globally distributed team, we are a fast-growing startup committed to diversity and inclusion.
Support and improve production and development infrastructure for multiple teams handling high traffic products.
Help developers debug intricate issues and architect scalable solutions across cloud and on-premise environments.
Promote CICD strategies, document processes, and mentor junior DevOps engineers.
We are a tech pioneer offering world-class adult entertainment and games on safe platforms. With an international team of dynamic innovators, we have offices in Montreal, Austin, and Nicosia and celebrate diversity and inclusion.
Interact with customers to identify and resolve technical issues efficiently.
Act as Queue Manager during weekend shifts, triaging and handling support cases.
Collaborate with Engineering and cross-functional teams to ensure best practices and compliance.
Ping Identity provides an intelligent cloud identity platform that enables secure and seamless digital experiences for users. We serve more than half of the Fortune 100, have a global team, and foster a culture of digital freedom and respect for individuality.
Manage tenant issues and service requests from intake to resolution, troubleshooting across Kubernetes, CI/CD, and cloud services.
Communicate clearly with tenants and escalate complex issues while maintaining ownership.
Contribute to automation, documentation, and platform improvements as your skills grow.
LMI is a digital solutions provider accelerating government impact through innovation and speed. Headquartered in Tysons, Virginia, they support defense, space, healthcare, and energy sectors with a product-focused, collaborative culture.
Provide technical support and troubleshooting to customers via chat and email.
Triage complex customer service issues and escalate as needed.
Maintain deep product knowledge and identify trends for long-term solutions.
Teramind builds an Insider Risk Management and User Behavior Analytics platform used by over 10,000 organizations. They are a global, remote team with an inclusive and flexible culture.
Resolve technical cases for customers, troubleshooting unexpected behaviors and answering questions about the ServiceNow platform.
Use various diagnostic tools and technologies (web, chat, email, phone) to provide amazing customer support with empathy and excellent communication.
Manage challenging issues, coordinate with additional teams for complex cases, and provide input on process and product improvements.
Armis from ServiceNow protects the entire attack surface and manages an organization's cyber risk exposure in real time, combining with ServiceNow's security capabilities to build an autonomous defense platform. ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better, with an AI-native culture.
Lead the Customer Support team to ensure operational excellence for Enterprise and Federal customers, from deployment to disaster recovery.
Own support operations end-to-end, including ticket routing, SLAs, on-call coverage, and reporting performance metrics to leadership.
Personally engage on the most complex technical escalations and provide product feedback to drive roadmap improvements.
Analyst1 is an industry-leading cybersecurity solution provider that specializes in advanced threat intelligence, transforming security operations through automated data ingestion and investigations. The company fosters a remote-first culture with a focus on integrity, results, collaboration, and growth, offering competitive compensation and comprehensive benefits.
Lead and develop a support engineering team delivering world-class technical support for US Government customers.
Evolve support processes and tooling in collaboration with other managers and product teams.
Participate in on-call rotation, join customer calls, and coach engineers on complex issues.
GitLab is a DevSecOps platform that helps organizations improve developer productivity and security. Trusted by over 50 million users and 50% of the Fortune 100, it has a remote-first culture focused on values and knowledge sharing.
Lead and grow the Customer Engineering team while staying hands-on with complex technical work.
Manage team capacity, performance, and develop clear growth plans.
Serve as the final technical escalation point and drive process improvements.
Cortex is an Engineering Operations Platform that helps engineering organizations improve operational maturity and reduce developer friction. The company has about 80 employees and recently raised $60M in Series C funding, fostering a culture of engineering excellence and remote collaboration.
Provide solutions to customers to make them successful using our products.
Troubleshoot customer environments and engage in active triaging with customers.
Participate in on-call rotation for weekend coverage.
Astronomer empowers data teams to bring mission-critical software, analytics, and AI to life with its unified DataOps platform, Astro, powered by Apache Airflow. Trusted by more than 800 enterprises, the company fosters a diverse and inclusive culture as an equal opportunity employer.
Resolve moderate to complex technical issues across hardware and software for internal and external customers.
Act as a trusted consultant, leading cross-functional projects to architect and deploy innovative solutions.
Mentor lower-level employees, collaborate with teams to prevent issues, and drive efficient service delivery.
HP Inc. is a global technology company that provides hardware, software, and services to individuals and businesses. HP is a large multinational corporation with a culture of innovation, collaboration, and diversity, employing tens of thousands worldwide.
Act as the primary point of contact for advanced technical support and product-related inquiries, providing exceptional service through email and live calls.
Troubleshoot and resolve complex technical issues involving APIs, SAML, SSO, integrations, and data connectors, collaborating with product and engineering teams.
Develop and maintain technical documentation, conduct training sessions, and continuously improve the support process.
Auto Integrate makes leased vehicle maintenance frictionless for millions of customers in the USA and Canada. We are a small, global team within Fleetio, combining the resources of a scaled SaaS company with the agility of a niche market leader.
Creating a golden ISO for imaging servers prior to shipping.
Performance testing Apache Traffic Server.
Building automation for server provisioning, patching, and monitoring/alerting.
ELEVI provides services to Federal and Commercial clients. They foster a culture of trust, empowerment, and diversity, offering flexible work arrangements and competitive benefits.
Triage and own technical support tickets from enterprise customers, collaborating with a global team across time zones.
Investigate incidents methodically by reading logs, running queries, and tracing replication issues to surface root causes.
Write clear internal notes and handover documentation, attempt repros, and escalate to engineering with evidence.
Yugabyte is the company behind YugabyteDB, an AI-ready, multi-modal, distributed PostgreSQL database for cloud-native apps. The team spans 12+ countries and multiple time zones, sharing expertise from diverse backgrounds and industries.
Monitor, triage, and resolve customer-reported incidents within defined SLAs.
Serve as primary point of contact for technical issues related to installation, Helm configuration, and integrations.
Troubleshoot Kubernetes-related issues such as ingress, SSO, and other integrations.
ScaleOps redefines autonomous cloud and AI infrastructure, freeing DevOps engineers from manual resource management. The company is backed by over $210M in funding and trusted by leading enterprises including Adobe and Coinbase.
Design and improve monitoring, logging, distributed tracing, dashboards, alerting, SLIs, and SLOs for production health.
Build and maintain automation, internal tools, and CI/CD systems to increase engineering efficiency and support reliable deployments.
Own complex production incidents from detection to resolution, turning learning into durable improvements and reducing recurring incidents.
Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. It has earned recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.