Provide technical support to GitLab's largest Self-managed, GitLab Dedicated, and GitLab.com customers, ensuring stable and performant environments.
Troubleshoot complex issues using Linux, GitLab, CI/CD knowledge, and tools like Zendesk and strace, through email and video conferencing.
Collaborate with Product, Development, Infrastructure, Customer Success, and Sales teams to drive defect resolution and influence the roadmap.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better software, and the company fosters a high-performance culture driven by values and continuous knowledge exchange.
Support self-managed and SaaS customers by resolving issues via Zendesk, merge requests, email, and video calls.
Collaborate with cross-functional teams to define product goals, fix bugs, and improve documentation.
Participate in on-call rotations and contribute to code, documentation, and support processes.
GitLab is an intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, and reduce security and compliance risk. With over 50 million registered users and trust from more than 50% of the Fortune 100, GitLab fosters a high-performance, remote-first culture where every voice is valued.
Lead the Support Engineering function to bridge technical issues between frontline Support and Engineering.
Define the vision, operating model, and standards for escalation, triage, and cross-team collaboration.
Drive improvements in supportability, product quality, and tooling through data and recurring patterns.
Ashby builds a suite of products that helps talent leaders, recruiters, and hiring managers run their hiring process significantly better. We raised a $50M Series D in July 2025 and support nearly 5,000 customers, with a team of roughly 300 people across 22+ countries.
Lead and grow the Customer Engineering team while staying hands-on with complex technical work.
Manage team capacity, performance, and develop clear growth plans.
Serve as the final technical escalation point and drive process improvements.
Cortex is an Engineering Operations Platform that helps engineering organizations improve operational maturity and reduce developer friction. The company has about 80 employees and recently raised $60M in Series C funding, fostering a culture of engineering excellence and remote collaboration.
Act as an escalation point for difficult customer interactions and lead the resolution of complex issues through Zendesk tickets, merge requests, email, and video calls.
Mentor and guide teammates on complex troubleshooting and customer communication through pairing sessions and cross-team collaboration.
Advocate for and drive improvements to support practices, product quality, and reusable documentation and support content that directly influence team objectives.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity and accelerate digital transformation. With more than 50 million registered users and trusted by over 50% of the Fortune 100, GitLab fosters a high-performance culture driven by values and continuous knowledge exchange, where all team members are expected to embrace AI as a core productivity multiplier.
Direct and manage daily operations of the enterprise Help Desk and End User Support organization.
Lead a team of supervisors and analysts, serving as senior escalation point for complex issues.
Ensure compliance with SLAs, monitor ticket queues, and implement improvements to increase customer satisfaction.
PingWind delivers IT and professional services to the federal government, specializing in cybersecurity, development, and infrastructure. It is a small, veteran-owned business with offices in Virginia and Alabama, fostering a supportive and mission-driven culture.
Lead the Customer Support team to ensure operational excellence for Enterprise and Federal customers, from deployment to disaster recovery.
Own support operations end-to-end, including ticket routing, SLAs, on-call coverage, and reporting performance metrics to leadership.
Personally engage on the most complex technical escalations and provide product feedback to drive roadmap improvements.
Analyst1 is an industry-leading cybersecurity solution provider that specializes in advanced threat intelligence, transforming security operations through automated data ingestion and investigations. The company fosters a remote-first culture with a focus on integrity, results, collaboration, and growth, offering competitive compensation and comprehensive benefits.
Support a mix of Self-managed and GitLab.com customers, resolving complex issues through Zendesk tickets, merge requests, and video calls.
Investigate and troubleshoot issues using Linux tools, logs, and the GitLab codebase, creating merge requests to resolve customer problems.
Collaborate with Product, Development, and other teams to shape product goals and priorities while driving fixes and new features.
GitLab provides an intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, and reduce security risk. With over 50 million registered users and more than 50% of the Fortune 100 as customers, GitLab fosters a high-performance culture driven by values, AI integration, and continuous knowledge exchange.
Lead two distinct support functions: the Enterprise Applications support team and the IT Help Desk.
Manage, coach, and develop support personnel, establishing clear expectations and driving accountability.
Own end-to-end service performance, including employee experience, queue health, and SLA performance.
GuidePoint Security provides trusted cybersecurity expertise, solutions, and services that help organizations make better decisions and minimize risk. They have grown to over 1,200 employees and maintain a collaborative, values-driven culture.
Manage and prioritize Salesforce support case queues to ensure SLA compliance.
Troubleshoot end-user issues and perform administrative tasks like user provisioning and data corrections.
Create knowledge base articles and report on support metrics to improve self-service and performance.
Peraton is a next-generation national security company that drives missions of consequence across all domains. As a leading mission capability integrator and enterprise IT provider, it serves U.S. government agencies and armed forces.
Lead high-impact incident response in a complex cloud environment, shaping how Atlassian responds to security events at scale.
Manage a team of 5-8 US-based incident responders, coaching them in investigations, decision-making, and executive communication.
Drive adoption of investigative AI tools and automation to improve triage speed, signal relevance, and operational consistency.
Atlassian creates software products that help teams collaborate globally. The company values diversity and inclusion, with a culture focused on unleashing team potential.
Lead a global, multi-layered team of Sales Engineers and Solutions Consultants, driving pipeline conversion through world-class demos and proof of concept.
Own the technical win in pre-sales and the post-sales escalation path to drive cross-sell across the product suite.
Build scalable RFP and security assessment functions, and enable channel partners to independently represent the product.
UpGuard provides a Cyber Risk Posture Management (CRPM) platform that integrates security ratings, threat intel, and agentic AI to help organizations manage cyber risk. The company is scaling rapidly after a $75M Series C, with a collaborative, consultative culture that puts customer security first.
You'll lead a distributed team of intermediate and senior Solutions Architects supporting Enterprise customers in the East sales territory.
You'll coach and mentor team members through regular feedback and skills development in technical and consultative areas.
You'll guide by example by engaging in key customer opportunities as a Solutions Architect, from discovery through technical validation.
GitLab is the intelligent orchestration platform for DevSecOps, helping organizations ship better software faster. With over 50 million registered users and more than 50% of the Fortune 100 as customers, we foster a high-performance culture driven by our values and continuous collaboration.
Lead a unified platform strategy defining and executing a cohesive roadmap aligning Production Engineering with Tenant Experience.
Drive operational excellence and reliability, maintaining deep accountability for GitLab’s production outcomes and incident management.
Scale engineering leadership by managing a senior management team, coaching on performance, hiring, and team structure.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity and improve operational efficiency. With over 50 million registered users and a high-performance culture driven by values and continuous knowledge exchange, GitLab is where careers accelerate and innovation flourishes.
Own customer-facing response for high-stakes technical situations and restore confidence in the platform.
Lead cross-functional investigations with R&D and translate technical findings into clear executive communication.
Build and drive critical situation management processes and playbooks for common scenarios.
Abnormal protects the humans behind the world's most critical organizations from AI-powered cybercrime. Trusted by 4,500+ enterprises, they use behavioral AI to stop evolving threats and value diversity and inclusion.
Lead and grow a team of Technical Support Specialists in the APAC region, shaping support strategies and operations.
Collaborate with Product, Engineering, and Customer Success teams to resolve escalated issues and enhance the customer experience.
Use data and metrics to drive decision-making, improve support processes, and ensure timely issue resolution.
Ashby is a B2B SaaS company that builds best-in-class products for hiring and recruitment. They maintain a culture of small, highly talented teams with a strong emphasis on ownership, thoughtful communication, and high-quality work.
Serve as Incident Commander across all severities, orchestrating response and enforcing company-wide standards.
Drive quality and accuracy in incident data, lead cross-org projects, and influence incident response practices.
Bring curiosity to every incident and retrospective, ensuring continuous improvement and stakeholder communication.
Twilio is shaping the future of communications with innovative solutions for hundreds of thousands of businesses and millions of developers worldwide. The company is remote-first, with a strong culture of connection and global inclusion, and empowers employees to make a global impact.
Provide delivery leadership, mentorship, and escalation support within the Solutions Delivery Engineering team.
Guide customers through onboarding, migration, configuration, and optimization of Sonatype products.
Collaborate with cross-functional teams to solve challenges and deliver impactful outcomes.
Sonatype is the software supply chain security company, providing end-to-end software supply chain security solutions including proactive protection against malicious open source and enterprise grade SBOM management. Over 2,000 organizations, including 70% of the Fortune 100 and 15 million developers, trust Sonatype to optimize their software supply chains.
United States
Unlimited PTO
12w maternity
12w paternity
Own the daily operations of Client Support, including queue health monitoring, QA reviews, and team standups.
Coach and train team members to ensure high-quality support, while handling complex escalations and providing hands-on coverage as needed.
Partner with the Client Support Manager on process improvements, weekly updates, and cross-functional operational planning.
SmarterDx uses clinical AI to help health systems capture the full value of patient care by interpreting EHR data and making recommendations for revenue cycle teams. As a Smartian, you'll build technology that makes healthcare more accurate and sustainable, working with a small, mission-driven team.