Provide day-to-day Salesforce support and administration for a global user community.
Configure and maintain Salesforce using declarative tools and build reports/dashboards.
Collaborate with global teams to deliver enhancements and AI capabilities.
Experian is a global data and technology company unlocking the power of data for businesses and people. They have an amazing team of 25,200 people in 32 countries with a people-first, inclusive, and purpose-driven culture.
Manage user access and permissions, including setting up new users, permission sets, and role sharing.
Work through the internal request queue, triage, resolve, and document changes clearly.
Diagnose and fix flow errors, broken automations, and other everyday breakage.
Apollo Information Systems is a cybersecurity services company delivering comprehensive security and compliance programs to organizations. Backed by a Series A investment, the company is growing rapidly with a collaborative environment where deep cybersecurity expertise meets business acumen.
Own and administer Salesforce Government Cloud, ensuring compliance with FedRAMP and CUI handling.
Manage user access, profiles, and permission sets under least-privilege standards.
Build enhancements using declarative tools and maintain reports for federal stakeholders.
IonQ is the world's leading quantum platform and merchant supplier, delivering integrated quantum solutions across computing, networking, sensing, and security. Headquartered in College Park, MD, IonQ has operations across the US and globally, and fosters a culture of autonomy and respect.
Own technical support for customers, resolving issues and maintaining data connection stability.
Configure customer-facing templates and implement scheduling tools and CRM integration.
Collaborate with internal teams to ensure seamless service and provide feedback on user experience.
Steer offers a suite of software tools for automotive repair shops, combining marketing, CRM, and scheduling into one platform. With the acquisition of AutoOps in 2024, the company is a leader in the industry and fosters a collaborative, high-ownership culture.
Direct and manage daily operations of the enterprise Help Desk and End User Support organization.
Lead a team of supervisors and analysts, serving as senior escalation point for complex issues.
Ensure compliance with SLAs, monitor ticket queues, and implement improvements to increase customer satisfaction.
PingWind delivers IT and professional services to the federal government, specializing in cybersecurity, development, and infrastructure. It is a small, veteran-owned business with offices in Virginia and Alabama, fostering a supportive and mission-driven culture.
Support accounts as the operational point of contact between customers and internal service delivery teams.
Provide phone and email support to external customers by answering questions, resolving problems, and proactively educating customers.
Handle daily workflows to meet KPI and QA metrics; accurately document all work and customer interactions.
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide.
Lead and support requirement gathering, scoping, and documentation for Salesforce Service Cloud projects.
Coordinate project activities across internal teams and business units, ensuring clear task ownership and timely follow-up.
Triage, analyze, and prioritize incoming Jira tickets in partnership with the Manager.
Granicus provides cloud-based digital solutions for government communications and digital services, helping agencies improve citizen engagement. With over 25 years of experience, they serve 5,500+ government agencies and have a remote-first culture with a globally distributed team.
Use Salesforce.com to generate quotes, track opportunities, and process orders.
Promptly respond to internal and external inquiries, suggesting creative pricing solutions.
Serve as a liaison between customers, vendors, and GuidePoint sales executives to support new and renewal business.
GuidePoint Security provides trusted cybersecurity expertise, solutions, and services to help organizations minimize risk. Founded in 2011, the company has grown to over 1,200 employees and maintains a collaborative culture driven by core values.
Respond to customer cases via Salesforce and phone calls, ensuring stellar service and timely follow-ups.
Collaborate with AMA teams to solve customer challenges regarding membership, events, publications, and issues.
Maintain membership data, identify duplicates, and spot trends to quickly address and report issues.
The American Marketing Association is the leading global professional marketing association, providing community and resources for marketers at all levels. With 70 chapters and presence on 350 college campuses across North America, it fosters a vibrant marketing community and offers professional development, certifications, and scholarly journals.
Acts as the initial point of contact for Talkdesk's platform related issues, accurately capturing incident details and attempting immediate resolution.
Familiarity with Reporting, Workforce Management, and Quality Management applications for issue triage, data verification, and system health monitoring.
Maintains rigorous ticketing hygiene, SLA compliance, and knowledge base documentation while providing professional customer support.
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world's most admired brands interact with their customers through AI. With a global team and recognition as a Leader in the Gartner Magic Quadrant for CCaaS, the company fosters an inclusive culture where diverse perspectives drive success.
Provide remote support to CI customers and aid in user account management.
Troubleshoot and resolve hardware and software issues on desktop and laptop computers.
Participate in remote chat service delivery and test software deployments.
Terrestris leverages technology to create better mission outcomes through better human performance. Rooted in USMC values of honor, courage, and commitment, the company helps the Government become more efficient and effective, serving over 4000 customers nationwide.
Serve as the primary onshore point of contact for customers, stakeholders, and the Salesforce.org team.
Coordinate with offshore teams to ensure smooth operations and issue resolution.
Quickly learn new product features and business workflows to support the EPLUS product.
HealthEdge provides healthcare technology solutions, specializing in the EPLUS Salesforce-based product. As a growing company, they emphasize a culture of communication and coordination with distributed global teams.
Serve as strategic advisor to federal civilian, Department of Defense, and DIB customers, guiding NodeZero adoption and compliance with CMMC and FedRAMP.
Partner with IT and security teams to interpret pentest results, prioritize remediation, and shape long-term offensive security strategy.
Collaborate with sales and renewals teams to drive retention, expansion, and exceed revenue targets.
Horizon3.ai is a fast-growing cybersecurity company that provides autonomous pentesting through its NodeZero platform. The team is a fusion of former U.S. Special Operations cyber operators and startup engineers, committed to a culture of respect, collaboration, ownership, and results.
Manage and maintain the Salesforce platform, including user accounts, configurations, and data integrity.
Provide user support and create reports and dashboards to enable data-driven decisions.
Automate business processes using Salesforce tools like flows and approvals.
We are a cybersecurity company on a mission to protect and empower the connected enterprise. Our culture is rooted in five values: lead with purpose, act with integrity, find a way, innovate, and share success.
Support account executives by managing deal administration, CRM updates, and scheduling for federal, DoD, and Intelligence Community territories.
Draft quotes, track internal approvals, and route RFIs to ensure deals never stall on administration.
Maintain a log of seller time drains and deliver monthly recommendations for automation and process improvements.
Defense Unicorns delivers secure software capabilities to national security missions across the Department of Defense, the Intelligence Community, and the federal government. Our team is composed of innovators, software engineers, and veterans with decades of experience delivering technology programs across the federal market.
Provide technical support and training for end-users of JIRA and GitLab, ensuring efficient system adoption and issue resolution.
Establish a structured workflow for tracking Service Level Agreement (SLA) adherence with automated notifications and escalation procedures.
Submit the Quarterly Ticketing & Version Control Optimization Review to assess ticket resolution performance and recommend process improvements.
SOSi is a large private, founder-owned technology and services integrator in the defense and government services industry. They deliver tailored solutions for national security missions worldwide, with a focus on trusted leadership and results.
Answers incoming calls and chats from customers to resolve inquiries, handle complaints, and provide non-technical information.
Utilizes mechanized systems to initiate service orders and handle customer requests, completing call logs and reports.
Identifies and escalates priority issues, may assist in training new employees, and supports multiple queues or skill sets.
Peraton is a next-generation national security company that drives missions of consequence globally, serving as a valued partner to essential government agencies. With a focus on solving daunting challenges, the company supports every branch of the U.S. armed forces and employs a workforce dedicated to protecting the nation and allies.
Provide Tier 2 functional support for a Department of Defense contract writing system, investigating and resolving complex incidents and service requests.
Manage ticket intake, prioritization, and compliance with service level objectives within an enterprise IT service management platform.
Apply deep knowledge of federal acquisition regulations and Army contracting processes to troubleshoot user issues and identify resolutions.
Our partner provides government technology and consulting services, supporting mission-critical federal acquisition programs. They foster a collaborative, technology-driven work environment with a focus on innovation and continuous improvement.
Manage a queue of active support cases from intake to close, investigating issues thoroughly and following technical SOPs.
Translate technical findings into plain language for customers at any level of sophistication and communicate proactively.
Troubleshoot and resolve technical issues related to Clariti's SaaS products using knowledge of cloud infrastructure, APIs, and system configuration.
Clariti provides government software solutions that empower governments to deliver exceptional citizen experiences. The company is a remote-first organization with an inclusive culture focused on customer success, continuous learning, and cross-functional collaboration.
Lead two distinct support functions: the Enterprise Applications support team and the IT Help Desk.
Manage, coach, and develop support personnel, establishing clear expectations and driving accountability.
Own end-to-end service performance, including employee experience, queue health, and SLA performance.
GuidePoint Security provides trusted cybersecurity expertise, solutions, and services that help organizations make better decisions and minimize risk. They have grown to over 1,200 employees and maintain a collaborative, values-driven culture.