Contract Writing System Functional Service Desk Agent - Clearance Required

Accountabilities:

• Provide Tier 2 functional support for a Department of Defense contract writing system by investigating, diagnosing, and resolving complex functional incidents and service requests.
• Manage ticket intake, prioritization, categorization, and ownership within an enterprise IT service management platform while ensuring compliance with established service level objectives.
• Apply deep knowledge of federal acquisition regulations, Army contracting processes, and contract writing system functionality to troubleshoot user issues and identify appropriate resolutions.

Requirements:

• Bachelor's degree with at least 5 years of experience in federal government contracting, acquisition, or program management; alternatively, 9+ years of relevant professional experience.
• Active U.S. DoD Secret Security Clearance and U.S. citizenship are required.
• Strong expertise in the Department of Defense contracting lifecycle, including the Federal Acquisition Regulation (FAR) and Defense Federal Acquisition Regulation Supplement (DFARS).

Benefits:

• Fully remote position within the United States.
• Competitive salary ranging from $105,000 to $140,000, based on experience, qualifications, location, and security clearance.
• Comprehensive full-time employee benefits package, including professional development opportunities and certification support.
• Career growth opportunities within a leading provider of government technology and consulting services.