Contract Writing System Functional Service Desk Agent - Clearance Required

LMI

Remote regions

US

Salary range

$110,000–$140,000/yr

Benefits

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About the Role:

  • Provide functional support for the Army Contract Writing System.
  • Serve as a Tier 2 Functional Service Desk Agent.

Key Responsibilities:

  • Investigate, diagnose, and resolve functional incidents and service requests.
  • Perform ticket triage in the Army Enterprise Service Management Platform (ServiceNow).
  • Manage all assigned tickets to meet Service Level Objective targets for response and resolution.

Qualifications:

  • Bachelor's degree with 5+ years of experience in Federal government contracting.
  • Deep understanding of the DoD contracting lifecycle, the FAR, and the DFARS.
  • Active DoD Secret Clearance required.

LMI

LMI is a digital solutions provider dedicated to accelerating government impact with innovation and speed. Headquartered in Tysons, Virginia, LMI serves the defense, space, healthcare, and energy sectors.

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