Coordinate personnel security clearance processing for new hires and current employees on Federal contracts.
Guide employees through security processes, communicate requirements, and track progress from entry to exit.
Ensure clearance packages are accurate and complete, supporting offboarding and collecting credentials as needed.
Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Founded in 2012, the company has over 300 employees nationwide and fosters a culture of quality and continuous improvement.
Handle 35-50 inbound phone calls per day, taking concise notes on customer needs and experiences.
Recommend appropriate fingerprinting or identity services and provide Tier 1 technical support for biometrics kiosks.
Use tools to submit technical support requests to Tier 2 and 3 teams while maintaining a flexible schedule.
First Advantage (Nasdaq: FA) provides mission-critical background screening solutions to Fortune 100 and Global 500 brands, leveraging proprietary technology and AI to power employment screening, digital identity, and verification services. Headquartered in Atlanta, Georgia, the company serves 80,000 organizations across over 200 countries and territories, focusing on innovation and customer success.
Spend approximately 95% of your time delivering exceptional customer service via phone, live chat, and email.
Apply problem-solving abilities to assist customers with software support for accounting, payroll, and tax-related inquiries.
Work independently for about 80% of the day while collaborating remotely with team members and attending meetings.
Patriot Software is a remote-first, product-led tech company on a mission to make accounting and payroll fast, simple, and affordable for millions of American businesses. With 175+ team members across the U.S. and a collaborative office hub in Canton, Ohio, they foster a high-trust environment where ideas move quickly and quality matters.
Provides customer service solutions and resolves inquiries within service level agreements.
Operates independently using guidelines to match customer needs with products and services.
Uses tools like ServiceNow to track issues and support continuous improvement.
Cayuse Talent Solutions, LLC provides staffing and workforce solutions. They are a temporary staffing firm that emphasizes high-quality customer service and professional growth.
Serve as the primary point of contact for client inquiries via phone, email, or chat, ensuring professional and efficient service.
Perform administrative tasks, maintain client records in agency management systems, and contribute to process improvements.
Handle inbound calls for sales and post-sales service, follow up on warm leads, and provide support to internal teams.
Trucordia is an insurance brokerage built on successful businesses across the U.S., offering exceptional experiences for clients and employees. With over 5,000 team members across 200 offices, they are a fast-growing company that values collaboration, leadership, and celebrating both individual and collective achievements.
Handle inbound customer calls and emails with empathy and professionalism.
Resolve issues, answer questions, and provide proactive solutions.
Document interactions and follow up as needed to ensure customer satisfaction.
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, it fosters a supportive, inclusive, and growth-oriented culture.
Represent clients on the phone to prevent fraud using effective relationship building skills.
Analyze account processes and transactions to identify fraudulent activity and trends.
Navigate multiple systems while maintaining compliance and meeting productivity and quality standards.
Founded in 1933, CBE Companies specializes in debt recovery for the nation's largest private-sector and government contracts. They are an InHerSight Top 20 Business Service Employer and Training Magazine Top 100, committed to inclusion and equal opportunity.
Follow stringent data security policies while handling sensitive user information.
Work with users by phone and email, responding promptly to inquiries and resolving questions.
Authenticate, upload, and process user authorization forms and verification requests.
Experian is a global data and technology company that powers opportunities across markets like financial services and healthcare. With 25,200 employees in 32 countries, it has a people-first, inclusive culture recognized as a top workplace.
Handle inbound and outbound calls, emails, and chats with professionalism and accuracy.
Resolve customer concerns efficiently while maintaining high service quality.
Document all interactions and escalate issues proactively to supervisors.
Arvios provides customer service and operations support for businesses. They offer a remote work culture with leadership development programs and team engagement events.
Provides front-line technical support for high-visibility partners 24/7/365, ensuring issue intake, triage, and resolution.
Documents and prioritizes incoming issues, follows escalation procedures, and collaborates with Technology, Client Services, and Partner Integration teams.
Maintains operational continuity and meets contractual SLAs while delivering exceptional partner support experience.
U.S. Bank is a financial institution that helps customers and businesses make better financial decisions and supports community growth. It fosters a culture where each person's unique potential is valued and encouraged.
Respond promptly to customer inquiries and serve as lead contact for accounts, documenting all interactions and resolutions.
Build rapport with accounts, patients, and Sales to resolve missing information and ensure turnaround times are met.
De-escalate customer behavior, maintain professionalism, and resolve escalated issues via telephone and electronic channels.
Natera is a global leader in cell-free DNA (cfDNA) testing dedicated to oncology, women's health, and organ health, aiming to make personalized genetic testing part of the standard of care. The team consists of highly dedicated professionals from world-class institutions who care deeply for their work and each other.
Provide courteous, timely, and accurate Tier 1 support via phone and email for the Health Insurance Marketplace.
Log all user interactions in ServiceNow, assign tickets to appropriate groups, and escalate to Tier 2 support as needed.
Ensure protection of sensitive information and uphold HIPAA and federal security standards.
Sparksoft provides IT solutions to a wide range of government clients, delivering transformative impact across the nation. Our team of problem-solvers and innovators is committed to innovation and excellence, fostering a collaborative culture recognized as a Great Place to Work.
Assist with customer outreach calls to encourage scheduling of annual visits.
Provide accurate information, resolve problems, and document inquiry details comprehensively.
Maintain a helpful, caring, and empathetic attitude with effective verbal and written communication.
Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to various locations. Working at Hopkins means joining a culturally diverse team that includes some of the best nurses, physicians and allied health professionals in the world.
Handle maintenance, collection, and liquidation activities for assigned accounts.
Review customer contracts, payment history, and communicate account statuses.
Analyze accounts to recommend appropriate solutions and maintain accurate records.
Sutherland works with global iconic brands, providing digital transformation through AI, automation, and cloud engineering. The company has created 363 unique inventions and operates with a culture of innovation and agile execution.
Provide exceptional customer service across email, chat, and social media to support and nurture user relationships.
Respond to user complaints and inquiries, practicing conflict resolution and effective communication.
Assist Regulatory Operations and Compliance with ad hoc requests and fraud reviews.
Sleeper is a sports-focused games platform with messaging at its core, creating a digital playground for sports fans. The company is young and energetic with a small, passionate team focused on quality over quantity.
Provide Tier 1 service desk support for insurance issuers, agents, and government agencies via phone and email.
Log user inquiries in Service Now, triage by marketplace functions, and assign to appropriate groups.
Offer account access support including password resets and unlocking accounts for marketplace applications.
Sparksoft is a tech company that delivers IT solutions and services to government clients, focusing on innovation and transformative technologies. The company is recognized as a Great Place to Work® and emphasizes a collaborative, transparent culture with opportunities for professional growth.
Serve as first point of contact for members, resolving questions and coordinating transportation services.
Document interactions, schedule reservations, and refer unresolved grievances to appropriate departments.
Support a 24/7/365 contact center environment, including nights, weekends, and holidays.
Modivcare leads the transformation to better connect people with care, facilitating non-emergency medical transportation and personal and home care to improve access and outcomes. They serve the most underserved and value team members with a comprehensive benefits package.
Respond to customer inquiries via phone, email, and chat in a timely, efficient, and professional manner.
Troubleshoot customer issues, identify root causes, and provide effective solutions.
Guide customers on product usage, features, and best practices to enhance their experience.
WeSalute is a public benefit corporation that operates a two-sided marketplace connecting Brands and the WeSalute Community, providing benefits and exclusive offers. The company is expanding and seeks a compassionate customer support representative to join their team.
You will communicate with clients on the phone to understand their situation and advise them on next steps.
You’ll master complex topics and internal tools to help hundreds of people each week.
You’ll be measured by and compensated for the impact you have on clients.
Atticus is a platform that connects sick or injured Americans with government benefits and insurance compensation. The company has raised over $100 million from top VC firms, helped hundreds of thousands of people access over $10 billion in aid, and earned over 20,000 five-star reviews.
Takes incoming calls from members and navigates tools to resolve inquiries.
Maintains high service levels and meets performance targets.
Participates in training to develop product knowledge and skills.
Velera is a premier payments credit union service organization and integrated fintech solutions provider serving over 4,000 financial institutions. The company fosters a people-helping-people culture with a remote-first, inclusive environment.