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Role Overview:
- Monitor and manage the Salesforce support case queue, prioritizing incoming requests.
- Triage, troubleshoot, and resolve end-user issues related to Salesforce CRM functionality.
- Perform administrative tasks including product catalog updates and user provisioning.
Qualifications:
- 5 years work experience with BS/BA; active DoD Secret clearance.
- Working knowledge of Salesforce Service Cloud and case management workflows.
- 2-3 years of IT help desk or application support, with at least 2 years supporting Salesforce CRM.
Work Environment:
- 100% remote role supporting government and DoD end users.
- Collaborate with senior administrators to escalate complex technical issues.
- Maintain knowledge base articles and report on support metrics.
Company Culture:
- Peraton operates at the nexus of traditional and nontraditional threats across land, sea, space, air, and cyberspace.
- Employees solve daunting challenges for essential government agencies and every branch of the U.S. armed forces.
Peraton
Peraton is a next-generation national security company that drives missions of consequence across all domains. As a leading mission capability integrator and enterprise IT provider, it serves U.S. government agencies and armed forces.