Manager, Support Engineering, US Government
Remote regions
USBenefits
Unlimited PTO
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Role Overview:
- Lead a team of Support Engineers providing high-quality technical support for GitLab's US Government customers.
- Own end-to-end support delivery and evolve processes for this regulated customer base.
Key Responsibilities:
- Hire, develop, and mentor support engineers to build a balanced, high-performing team.
- Partner with product and engineering to advocate for customer needs and influence product direction.
- Handle escalations and participate in on-call rotation during working hours.
Ideal Candidate:
- Experienced in leading support engineering teams and managing technical support for complex enterprise products.
- Familiar with US Government customer needs and experienced in crisis management for high-severity incidents.
- Strong coaching and communication skills to guide engineers through challenging issues.
GitLab
GitLab is a DevSecOps platform that helps organizations improve developer productivity and security. Trusted by over 50 million users and 50% of the Fortune 100, it has a remote-first culture focused on values and knowledge sharing.