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About the Role:
- Provide high-quality technical assistance to customers on a shifted schedule.
- Work Thursday to Monday to ensure global support coverage.
Responsibilities:
- Manage case escalations and provide phone support.
- Reproduce customer problems internally to develop resolutions.
Qualifications:
- Minimum 5 years of related experience with a Bachelor's degree.
- Strong knowledge of Linux, Unix, Windows, and Java.
Benefits:
- Generous PTO & Holiday Schedule.
- Parental Leave and Progressive Healthcare Options.
Ping Identity
Ping Identity provides an intelligent cloud identity platform that enables secure and seamless digital experiences for users. We serve more than half of the Fortune 100, have a global team, and foster a culture of digital freedom and respect for individuality.