Provide support to partners with high attention to detail, researching and analyzing issues.
Interact with partners via email, phone, chat, and remote sessions to resolve product issues.
Maintain a knowledge base and contribute to articles, ensuring high-quality support.
ConnectWise is a global leading software company with over 3,000 colleagues in North America, EMEA and APAC. The company fosters an inclusive, positive culture where every colleague is valued for their unique contributions.
Resolve moderate to complex technical issues across hardware and software for internal and external customers.
Act as a trusted consultant, leading cross-functional projects to architect and deploy innovative solutions.
Mentor lower-level employees, collaborate with teams to prevent issues, and drive efficient service delivery.
HP Inc. is a global technology company that provides hardware, software, and services to individuals and businesses. HP is a large multinational corporation with a culture of innovation, collaboration, and diversity, employing tens of thousands worldwide.
Serve as the primary contact for support requests, triaging cases by severity and resolving common issues.
Use AI tools to work cases faster while verifying output and maintaining ownership.
Document cases thoroughly and contribute to the knowledge base using KCS practices.
Dragos provides cybersecurity solutions for industrial organizations, protecting critical infrastructure like power grids and water systems. They are a remote-first company with a mission-driven culture focused on authenticity, transparency, and trust.
Own the flow of support tickets across multiple live engagements, ensuring every issue has a clear owner and next step.
Get hands-on with live systems by restarting services, applying patches, and troubleshooting before escalating to engineers.
Keep teams aligned through weekly ticket reviews and support check-ins, capturing action items and following through on work.
Gigantic Playground is a fast-growing creative technology agency that creates immersive and interactive experiences for theme parks and attractions. It is part of CourtAvenue and operates as a remote-first agency with team members across the US.
Troubleshoot and resolve complex technical issues for customers, using debugging, networking, and system administration skills.
Own and drive customer technical support experience, collaborating across teams and escalating when necessary.
Design and implement automation solutions to scale support offerings, while participating in on-call rotation for after-hours coverage.
Wiz is redefining security for the AI era by connecting code, cloud, and runtime into a single shared context, trusted by over 65% of the Fortune 100. As one of the fastest-growing startups, now powered by Google, we offer a culture that values world-class talent and creative freedom, with a global team scanning over 230 billion files daily.
Provide technical support and troubleshooting to customers via chat and email.
Triage complex customer service issues and escalate as needed.
Maintain deep product knowledge and identify trends for long-term solutions.
Teramind builds an Insider Risk Management and User Behavior Analytics platform used by over 10,000 organizations. They are a global, remote team with an inclusive and flexible culture.
Analyze and resolve customer technical issues, managing escalations with security and engineering teams.
Develop and maintain internal and external knowledge bases to educate customers on platform success.
Advocate for customers by collaborating with product teams to implement feature improvements.
UpGuard builds a Cyber Risk Posture Management platform that replaces manual security bottlenecks with AI-driven precision, processing over 100 billion risk signals daily. With a US$75M Series C and 99% team member approval as a Great Place to Work, they offer a fully remote, collaborative culture.
Tackle complex customer issues spanning multiple systems, collaborating across Product, Engineering, and Customer Success.
Lead cross-functional incident response, root cause analysis, and develop high-quality documentation and runbooks.
Analyze recurring issues to advocate for product improvements and contribute to automation and knowledge-sharing initiatives.
Immuta is the Data Provisioning Company, helping organizations provision secure, governed data access at speed. Founded in 2015, it has $267 million in total funding, is trusted by Fortune 500 companies globally, and operates as a hybrid workplace with offices in Boston, Columbus, and College Park.
Diagnose and resolve complex production issues across Linux, Kubernetes, networking, storage, and GPU systems.
Act as a senior escalation point for critical incidents, collaborating with engineering teams on root cause analysis.
Develop tools and automation in Python, Bash, or Go to improve troubleshooting efficiency and observability.
The partner company provides advanced AI and cloud infrastructure solutions, supporting large-scale distributed computing and AI workloads. They operate in a fast-moving, collaborative environment with highly skilled engineering teams focused on cutting-edge technology and operational excellence.
Provide technical support to GitLab's largest Self-managed, GitLab Dedicated, and GitLab.com customers, ensuring stable and performant environments.
Troubleshoot complex issues using Linux, GitLab, CI/CD knowledge, and tools like Zendesk and strace, through email and video conferencing.
Collaborate with Product, Development, Infrastructure, Customer Success, and Sales teams to drive defect resolution and influence the roadmap.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better software, and the company fosters a high-performance culture driven by values and continuous knowledge exchange.
Provide expert-level remote support for production and demo trading exchange environments to ensure system availability and stability.
Triage, troubleshoot, and drive resolution of production incidents, contributing to root cause analysis and post-incident reviews.
Assist with version upgrades, deployments, and release validation in coordination with Development and QA teams.
Crypto.com is the world's fastest growing global cryptocurrency platform, founded in 2016. It serves over 150 million customers and is committed to accelerating cryptocurrency adoption through innovation.
Partner with dedicated enterprise customers to optimize their use of BlueCat products and services.
Perform quarterly health checks and apply in-depth troubleshooting to resolve technical issues.
Become a trusted advisor and ensure customer recommendations are implemented.
BlueCat solves critical network challenges for large organizations by managing the systems that keep networks running smoothly and securely. With global teams, they foster a culture of trust, collaboration, and innovation.
Investigate, diagnose, and resolve intricate technical issues related to API integrations, databases, servers, and network technologies.
Serve as the primary technical point of contact for customer inquiries, providing clear communication via email and support portal.
Create and maintain comprehensive documentation, FAQs, and knowledge base articles to empower both customers and internal teams.
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Born from Stanford AI Lab, the company has raised over $270 million from leading investors and is led by AI experts from Google.
Build robust relationships with technical GTM teams and define the strategy and roadmap for technical enablement.
Develop demo methodologies, certification programs, and role-based onboarding in partnership with product and marketing.
Coach sales teams on industry and product knowledge, and design learning experiences using adult learning theory.
Chainguard delivers hardened, secure, and production-ready builds of open source software, helping organizations build faster and eliminate risk. The company is venture-backed by leading investors and serves Fortune 500 enterprises, with a culture focused on customer obsession, intentional action, and trust.
First-line support handling customer and internal user requests via chat, email, and phone in English.
Provide consultations about products and services such as Cloud, CDN, Hosting, AI and more.
Resolve technical issues by performing diagnostics and escalating to higher support levels.
Gcore provides infrastructure and software solutions for AI, cloud, network, and security, powering digital experiences across the globe. With 550+ professionals and partnerships with Intel, NVIDIA, Dell, and Equinix, they build the foundation for an AI-driven world.
Troubleshoot and resolve API issues using internal systems and tools, maintaining full ownership of customer requests.
Provide regular communication with customers and assist in diagnosing software problems via ticketing system, phone, video, email, or chat.
Partner with internal technical teams including product management, engineering, DevOps, and cloud operations to resolve configuration issues, software bugs, and system failures.
Hyland is the pioneer of the Content Innovation Cloud, delivering enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland has grown to a company of nearly 4,000 employees and fosters an employee-centric culture with career development resources, wellbeing programs, and innovation practices.
Perform deep-dive troubleshooting on Privilege Cloud components like Web Portal, Password Manager, and Session Manager.
Analyze Cloud and Component logs to resolve complex integration, connectivity, and session recording issues.
Manage and rotate privileged credentials across Windows, Linux, and Database platforms.
CyberArk is a global leader in privileged access management (PAM), providing Identity Security solutions to protect against cyber threats. The company has a sizable workforce and fosters a collaborative, security-focused culture.
Build and maintain trusted relationships with enterprise customers, delivering world-class front-line support.
Own customer technical issues end-to-end, from initial report to resolution, while providing clear progress updates.
Contribute to the Gainsight community by authoring product how-to guides, technical documentation, and best practices.
Gainsight is the AI-powered retention engine behind the world's most customer-centric companies, orchestrating the customer journey from onboarding to advocacy. Over 2,000 companies trust Gainsight's applications and AI agents, and the culture is built on collaboration, curiosity, and a human-first approach.
Provide product support for customer inquiries via phone, email, social media, and chat, resolving complex issues.
Act as escalation point for middle-complexity issues and mentor newer support team members.
Contribute to knowledge base content and ensure Support SLAs and CSAT goals are consistently met.
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. With a remote-first work culture and strong focus on global inclusion, Twilio fosters a vibrant team of diverse experiences making a global impact.
Own high-severity technical escalations from intake through resolution or engineering handoff.
Partner with Support and Product/Engineering to close the gap between customer problems and engineering fixes.
Monitor patterns across escalations to catch systemic issues and translate into product improvements.
Tailscale builds software that makes it easy to securely interconnect people and devices. Founded in 2019, the company is fully distributed and backed by Accel, CRV, and others.