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What you'll do:
- Provide Tier 2 / Tier 3 technical support to enterprise customers.
- Troubleshoot Kubernetes-based deployments, software, infrastructure, hardware, networking, and configuration issues.
- Reproduce customer environments and run tests to diagnose technical problems.
What you bring (must-haves):
- 2+ years of technical support experience, preferably in Tier 2 / Tier 3 support.
- Strong hands-on Kubernetes experience in production environments.
- At least one relevant Kubernetes or cloud certification, such as CKA, CKAD, CKS, AWS, Azure, or equivalent.
Perks & benefits:
- Equipment provided — none of that "bring your own device" stuff here.
- Full back-office support — Legal, Accounting, HR Business Partner, and Delivery team.
- Career and cultural mentoring — how to show up, stand out, and navigate US work culture.
Ubiminds
Ubiminds connects Latin American tech professionals with software companies in the US and Canada. With 9 years in the market and GPTW-certified, they support hundreds of professionals in data, design, product, and engineering.