Similar Jobs
See allOperations Specialist
Sezzle
Chile
SQL
AI Tools
Technical Support
New Software Engineer - Shared Services
Extenteam
Europe
Python
TypeScript
PostgreSQL
Support Engineer
Unframe
US
Technical Support
Troubleshooting
APIs
Support Engineer I
Cleo
US
Windows
Linux
Networking
Customer Support Specialist
Mast
UK
Customer Support
Documentation
Problem Solving
Key Responsibilities:
- Investigate and resolve customer issues using diagnostics, logs, and support tooling.
- Reproduce and analyze issues with rigor, collaborating with Engineering and Operations.
- Build automations and light tools to accelerate investigation workflows.
Qualifications:
- Bachelor's degree or equivalent experience in technical troubleshooting.
- Experience with scripting (Python, SQL, bash) and AI tools for analysis.
- Strong analytical thinking and excellent written communication.
What We Look For:
- A technically capable resolver focused on investigation quality and systemic improvement.
- Comfort with AI-assisted tooling as a core work component.
- Experience with ticketing systems like Jira Service Management is preferred.
Simbe Robotics
Simbe Robotics is a leading retail robotics company providing in-store intelligence solutions that optimize operations and deliver data insights. The company is a dynamic, inclusive team focused on cutting-edge AI and robotics for retail innovation.