Investigate and troubleshoot technical issues using logs, monitoring tools, and API analysis.
Manage tickets from investigation to resolution, ensuring clear documentation and proactive updates.
Collaborate with engineers and stakeholders to escalate issues and build platform knowledge.
TrueML is a mission-driven financial software company using machine learning to improve experiences for distressed borrowers. The team includes data scientists, financial experts, and customer experience enthusiasts building inclusive technology.
Act as a dedicated technical bridge between Platform Engineering and Customer Experience teams, ensuring seamless collaboration.
Own the technical execution of customer onboarding and decommissioning workflows, including complex SQL data migrations.
Resolve platform-level technical escalations and partner with Customer Success to translate operational needs into technical solutions.
We are a veterinary software company that helps practices enhance patient care, improve staff efficiency, and minimize burnout. We were founded in 2017 and are a mid-size company (50-100 people) that has used Elixir from the start.
Act as second line of defense for technical queries, ensuring timely and effective resolution.
Troubleshoot and resolve issues related to SaaS and private cloud environments, including AWS and Kubernetes.
Collaborate cross-functionally with support, product, and engineering teams to improve customer outcomes.
AlphaSense delivers market intelligence and search built on proven AI. Trusted by over 6,000 enterprise customers, AlphaSense has more than 2,000 employees globally with offices worldwide.
Maintain stability, reliability, and performance of cloud and core platform environments supporting enterprise customers.
Investigate complex technical issues across infrastructure, APIs, integrations, and distributed services.
Act as a technical bridge between customers, technical account teams, and Engineering to turn findings into actionable solutions.
Jobgether uses an AI-powered matching process to streamline job applications. It is an inclusive equal-opportunity workplace that processes applications quickly and fairly.
Lead and execute on complex technical troubleshooting and incident resolution from investigation to delivery of permanent solutions.
Design and implement comprehensive monitoring processes, including creating detailed playbooks and runbooks for common scenarios, as well as detailed documentation including post-incident reviews and knowledge base articles.
Leverage AI-powered tools and workflows to automate issue detection, diagnosis, and resolution processes.
Alternative Payments is building the financial operating system for SMBs, consolidating the disconnected tech stack that holds service-based businesses back. We're growing fast, thinking big, and building a global team that wants to be part of something that lasts.
Own and support technical implementation of Singular’s platform, from scoping through post-launch advisory.
Lead complex SDK, API, attribution, web-to-app, S2S, and data validation investigations.
Partner with Customer Success, Sales, Engineering, and Product to drive customer happiness and product feedback.
Singular is the leading marketing measurement platform trusted by 1,000+ global brands including Apple, Microsoft, Uber, and Nike. With teams in 12 countries, 65 cities, and $100M in funding, the company fosters an ambitious, creative, technical, and customer-focused culture.
Manage a queue of active support cases from intake to close, investigating issues thoroughly and following technical SOPs.
Translate technical findings into plain language for customers at any level of sophistication and communicate proactively.
Troubleshoot and resolve technical issues related to Clariti's SaaS products using knowledge of cloud infrastructure, APIs, and system configuration.
Clariti provides government software solutions that empower governments to deliver exceptional citizen experiences. The company is a remote-first organization with an inclusive culture focused on customer success, continuous learning, and cross-functional collaboration.
Own escalations end-to-end, reproducing, isolating, and communicating progress to stakeholders.
Perform deep technical analysis using SQL forensics, logs, and telemetry to identify root causes.
Document repro kits and internal RCA notes while building the Knowledge-Centered Support library.
HungerRush is a leading provider of integrated restaurant technology solutions, including the cloud POS system HungerRush 360. The company values team, respect, accountability, customer, and speed, and fosters a collaborative culture.
Monitor escalation queues to maintain data and functional integrity of the application.
Solve platform issues through technical troubleshooting and ensure clear documentation.
Partner with Product Managers, Designers, Engineers to communicate issues and insights.
Teikametrics is a company that provides an Artificial Retail Intelligence platform for optimizing retail on marketplaces like Amazon, Walmart, and TikTok. The company offers a remote-friendly environment with equity and benefits.
Provide technical support experience for Wiz product, troubleshooting issues with debugging, networking, and system administration.
Collaborate across teams to own and solve customer technical issues, escalating when necessary.
Design and implement automation to scale support offering and participate in on-call rotation.
We are redefining security for the AI era, connecting code, cloud, and runtime into a single platform. As one of the fastest-growing startups, powered by Google, we are trusted by over 65% of the Fortune 100 and scan over 230 billion files daily, with a culture that values world-class talent and collaboration.
Build and maintain trusted customer relationships, driving adoption and value.
Investigate and resolve technical issues, coordinating with internal teams.
Identify patterns in customer feedback to improve products and operations.
Nir Yu is a technology company that provides a customer support platform. The company is currently hiring for a remote role, with a focus on customer success and support in Latin America.
Own escalated cases end-to-end, investigating issues across conversational AI flows, voice integrations, REST APIs, and core banking connectors.
Analyze escalated AI conversations, categorize root causes, and close the feedback loop by writing and refining knowledge base articles.
Lead incident response for P1/P2 issues, coordinate with Engineering and customer teams, and write post-mortems for customer leadership.
Interface.ai builds Generative AI-powered virtual assistants for banks and credit unions, automating customer service across voice and chat for 100+ financial institutions. The company is remote-first and emphasizes high ownership and AI innovation at the frontier of financial services.
Provide world-class customer support to clients with application administration and configuration issues.
Develop an in-depth understanding of cloud-based software to support processes in long-term care facilities.
Facilitate resolution of technical issues through log analysis, research, and cross-functional collaboration.
PointClickCare is a health tech company that helps providers deliver exceptional care through a cloud-based platform serving over 30,000 organizations. It is founder-led and privately held, with a culture that emphasizes innovation, flexibility, and growth, and is recognized as one of Canada's Most Admired Corporate Cultures.
Own and resolve complex L4 support escalations, conducting root cause analysis and collaborating with Engineering and Product teams.
Create and maintain technical documentation, troubleshooting guides, and self-service resources to improve support efficiency.
Analyze support trends and translate findings into actionable recommendations for product quality and customer experience.
They are a global remote-first technology company focused on delivering exceptional customer experiences and scalable solutions. They foster a collaborative environment that values ownership, continuous learning, and innovation.
Serve as the first point of technical ownership for customer-reported issues, triaging tickets from intake to closure while coordinating specialist teams as needed.
Diagnose and resolve issues through configuration changes, workarounds, and collaboration with customers, documenting knowledge for continuous improvement.
Maintain clear communication with customers and contribute to trend analysis and process enhancements to support product feedback.
Sapio Sciences accelerates scientific discovery with a unified lab informatics platform integrating ELN, LIMS, and data management. The company is a collaborative, inclusive team that values innovation and quality.
Own and resolve complex L4 support escalations, performing root cause analysis and collaborating with Engineering.
Create and maintain technical documentation, support articles, and SOPs while analyzing ticket trends.
Engage with customers to troubleshoot issues, develop training sessions, and drive process improvements.
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership.
Lead the Support Engineering function to bridge technical issues between frontline Support and Engineering.
Define the vision, operating model, and standards for escalation, triage, and cross-team collaboration.
Drive improvements in supportability, product quality, and tooling through data and recurring patterns.
Ashby builds a suite of products that helps talent leaders, recruiters, and hiring managers run their hiring process significantly better. We raised a $50M Series D in July 2025 and support nearly 5,000 customers, with a team of roughly 300 people across 22+ countries.
Own complex escalations for strategic accounts end-to-end.
Investigate with internal tooling before contacting the customer.
Diagnose live issues by querying underlying data stores.
Backstory helps companies understand the state of their revenue business by answering questions that span customer interactions, sales activity, pipeline health, and deal execution. They are a well-funded startup backed by Y Combinator and top investors, with a culture that values ownership and autonomy.
Own support tickets from first response through confirmed resolution, debugging independently across system state and API logs.
Surface recurring failure patterns and drive permanent fixes, partnering with Engineering and Product.
Contribute to the knowledge base and use AI-assisted workflows to resolve issues efficiently.
Lithic is a modern card issuing and processing platform that powers 100+ fintech firms by providing developer-friendly APIs and direct network connections. With a team of 170+ employees across 26 states and 7 countries, headquartered in NYC, we foster a culture of innovation and ownership, backed by top investors like Bessemer and Index Ventures.
Own the health and reliability of deployed agentic AI systems in production.
Diagnose and resolve complex issues spanning AI behavior, workflow orchestration, and integrations.
Communicate clearly during incidents and drive feedback loops to engineering for systemic improvements.
Ema builds the world's leading Agentic AI platform to automate enterprise workflows. Founded by former executives from Google and Coinbase, the team includes engineers from top tech companies and premier universities, backed by leading investors.