Own escalations end-to-end, reproducing, isolating, and communicating progress to stakeholders.
Perform deep technical analysis using SQL forensics, logs, and telemetry to identify root causes.
Document repro kits and internal RCA notes while building the Knowledge-Centered Support library.
HungerRush is a leading provider of integrated restaurant technology solutions, including the cloud POS system HungerRush 360. The company values team, respect, accountability, customer, and speed, and fosters a collaborative culture.
Analyze product usage and customer behavior across LeadGen products to identify trends, friction points, and growth opportunities.
Define, monitor, and analyze key product metrics including activation, adoption, engagement, retention, conversion, and monetization.
Partner with Product Managers to size opportunities, validate hypotheses, and measure feature launches to drive data-driven decisions.
HighLevel is an AI-powered business operating system that helps agencies, entrepreneurs, and SMBs build, automate, and scale their businesses. With over 2,000 team members across 10+ countries, it operates as a global, remote-first organization built for speed and ownership.
Provide technical support to customers through email, chat, and other support channels
Investigate and resolve issues related to dashboards, reports, data, integrations, and product functionality
Guide customers through product configuration and troubleshooting in a clear, practical way
CerebriOS builds B2B SaaS products that help businesses make better decisions and get more value from data. They offer a remote-first working environment and professional development opportunities.
Own and resolve complex L4 support escalations, conducting root cause analysis and collaborating with Engineering and Product teams.
Create and maintain technical documentation, troubleshooting guides, and self-service resources to improve support efficiency.
Analyze support trends and translate findings into actionable recommendations for product quality and customer experience.
They are a global remote-first technology company focused on delivering exceptional customer experiences and scalable solutions. They foster a collaborative environment that values ownership, continuous learning, and innovation.
Manage a queue of active support cases from intake to close, investigating issues thoroughly and following technical SOPs.
Translate technical findings into plain language for customers at any level of sophistication and communicate proactively.
Troubleshoot and resolve technical issues related to Clariti's SaaS products using knowledge of cloud infrastructure, APIs, and system configuration.
Clariti provides government software solutions that empower governments to deliver exceptional citizen experiences. The company is a remote-first organization with an inclusive culture focused on customer success, continuous learning, and cross-functional collaboration.
Handle Level 2 escalations from support teams, resolving complex seller issues with data analysis in spreadsheets and internal tools.
Train and onboard sellers on platform features, proactively monitor for errors, and advocate for product improvements.
Maintain expert knowledge of seller tools, create documentation, and mentor Level 1 associates to reduce friction.
Max Retail is a cutting-edge technology platform that helps independent retailers sell excess inventory online. The company has a startup culture, emphasizing bias to action and strong documentation habits.
Own and resolve complex L4 support escalations, performing root cause analysis and collaborating with Engineering.
Create and maintain technical documentation, support articles, and SOPs while analyzing ticket trends.
Engage with customers to troubleshoot issues, develop training sessions, and drive process improvements.
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership.
Own the metrics and analytical direction for your product area, influencing strategy and roadmap priorities through data insights.
Work with cross-functional teams to define success metrics, build frameworks, and validate hypotheses through experimentation and A/B testing.
Perform data manipulation, root-cause analysis, and segmentation to understand customer drivers and optimize product features.
Docplanner is a healthcare technology company that empowers patients with access to reviews and booking, and provides doctors with tools to manage appointments. With over 2,500 employees worldwide, they maintain a startup mindset and a diverse, inclusive culture.
Serve as the first point of technical ownership for customer-reported issues, triaging tickets from intake to closure while coordinating specialist teams as needed.
Diagnose and resolve issues through configuration changes, workarounds, and collaboration with customers, documenting knowledge for continuous improvement.
Maintain clear communication with customers and contribute to trend analysis and process enhancements to support product feedback.
Sapio Sciences accelerates scientific discovery with a unified lab informatics platform integrating ELN, LIMS, and data management. The company is a collaborative, inclusive team that values innovation and quality.
Own complex escalations for strategic accounts end-to-end.
Investigate with internal tooling before contacting the customer.
Diagnose live issues by querying underlying data stores.
Backstory helps companies understand the state of their revenue business by answering questions that span customer interactions, sales activity, pipeline health, and deal execution. They are a well-funded startup backed by Y Combinator and top investors, with a culture that values ownership and autonomy.
Fulfill ad-hoc data requests from Sales using SQL, Databricks, and spreadsheets.
Investigate data discrepancies and resolve basic data issues independently.
Support routine data maintenance and identify recurring requests for self-service resources.
Kard is transforming customer loyalty with our rewards-as-a-service API platform. Backed by $30M from industry-leading investors, we are reshaping the future of customer engagement.
Resolve escalated customer issues rooted in provider data or processes using CRM software.
Provide analysis and research into complex customer issues requiring in-depth data investigation.
Collaborate with operations, product, and development to recommend process improvements and technical solutions.
Fleetworthy provides a complete technology suite for fleet readiness, combining safety, compliance, toll management, and weigh station bypass solutions. Trusted by 75% of top North American fleets, they support millions of vehicles and are recognized for innovation and leadership.
Become an expert in the product and proactively manage support tickets.
Understand, reproduce, and diagnose customer problems with root cause analysis.
Communicate clearly with customers and collaborate across teams to resolve issues.
Firstup is an intelligent communication platform that improves employee experience at every moment. They serve 40 Fortune 100 companies, reaching 17 million employees daily, and foster a casual, inclusive, and growth-oriented culture.
Receive and record incident information, troubleshoot, and resolve moderately complex customer problems.
Use tools like Wireshark, SQL, and web technologies to analyze and resolve issues.
Maintain customer relationships, communicate effectively, and contribute to the knowledge base.
Transact+CBORD is a leader in innovative payment, mobile credential, and commerce solutions for connected campuses. They partner with over 1,750 higher education and health institutions and foster a culture of integrity, respect, and continuous personal development.
Serve as the bridge between customers, Product, and Engineering to deliver exceptional support for a new software product.
Troubleshoot user issues, classify severity, escalate defects, and document findings to accelerate resolution.
Build knowledge base and support processes, and collaborate with Product to improve platform reliability.
A global supply chain solutions organization that empowers high-performance teams to solve complex challenges through technology and partnership. Employees enjoy a supportive, collaborative environment where initiative and growth are celebrated.
Fulfill ad-hoc data requests from Sales and internal teams using SQL, Databricks, Count, and spreadsheets.
Translate ambiguous business questions into clear analytical requirements and deliver accurate, actionable insights.
Investigate data discrepancies, resolve straightforward issues, and escalate complex problems with proper documentation.
The company specializes in data analytics and customer success solutions. They foster a remote-first, inclusive culture with a focus on autonomy and collaboration, and host company offsites twice a year.
Partner with Operations, Customer Success, and Sales to understand technical pain points and internal tooling needs.
Translate internal business needs into clear technical requirements and user stories for engineering.
Act as the first point of contact for production issues, perform initial investigations, and maintain a comprehensive knowledge base.
Clear Capital is a national real estate analytics, data solutions and valuation technology company with a simple purpose: to build confidence in real estate decisions to strengthen communities and improve lives. Since 2001, they have grown to serve customers across the U.S. through AI-driven analytics and a commitment to excellence.
Serve as the first point of contact for customers via email, chat, or phone, resolving inquiries and support tickets promptly and accurately.
Investigate and resolve customer complaints by collaborating with internal teams and using SQL to extract or verify data.
Maintain thorough documentation of interactions, track common issues to identify trends, and contribute to improving support resources.
Ocrolus is an AI workflow and analytics platform for lenders, helping automate lending decisions with over 99% accuracy. Trusted by over 400 customers including Better Mortgage, Brex, and SoFi, we are a remote-first team of builders and problem solvers committed to fostering an inclusive workplace.
Diagnose, configure, troubleshoot and solve technical problems with Appfire Apps in the Atlassian landscape.
Provide technical guidance and issue-resolution support to customer-reported issues (L1/L2) and assist in L3 investigations.
Take ownership of customer issues from start to finish while collaborating with senior engineers.
Appfire creates software that empowers teams to break silos and collaborate seamlessly, offering products like JXL and BigPicture. With 800+ employees working remotely across 28 countries, the company values flexibility and a one-size-does-not-fit-all approach to work.
Investigate and resolve customer issues across robotic and software systems using internal diagnostics and telemetry.
Build automations and workflow tooling to accelerate investigations and reduce manual effort.
Identify recurring issues and systemic patterns, contributing to documentation and cross-team collaboration.
Simbe Robotics is a leading retail robotics company providing in-store intelligence solutions that optimize operations and deliver data insights. The company is a dynamic, inclusive team focused on cutting-edge AI and robotics for retail innovation.