Provider Operations Coordinator

Role Overview:

• Utilize expertise in the tolling industry to review and close escalated customer issues.
• Identify opportunities to minimize revenue loss and violations, sharing feedback for process improvement.

Key Responsibilities:

• Perform and recommend actions to resolve customer issues rooted in provider data or processes.
• Provide analysis and research into customer issues requiring in-depth data investigation.
• Collaborate with Fleetworthy operations and providers to define technical requirements and drive issue closure.

Collaboration & Growth:

• Liaise with Operations, Development, and Product to recommend solutions through new or existing technology.
• Engage with customers as needed and maintain broad knowledge of company services.
• Contribute to a cohesive team environment and demonstrate Fleetworthy's core competencies.