Customer Success Manager

Responsibilities:

• Own a portfolio of transport operator accounts and ensure their long-term success.
• Build relationships, handle escalations, and guide customers through onboarding.
• Use data and feedback to identify risks and opportunities for growth.

About You:

• Customer-facing experience with a software or technology product.
• Strong relationship-building and communication skills.
• Comfortable explaining technical concepts to non-technical audiences.

What You'll Learn:

• Fare collection and passenger information technology from app to back office.
• The UK public transport industry and its operational landscape.
• Running an account portfolio with autonomy and handling escalations.