Customer Success Manager I
Salary range
$59,000–$69,000/yrBenefits
Unlimited PTO
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The Opportunity:
- Support Small Business and partnership customers, driving administrative and analytical excellence.
- Own the operational health of your portfolio, including launches, renewals, and eligibility file management.
What You’ll Own:
- Answer inquiries and resolve issues via email and ticketing systems.
- Manage employer eligibility files and provide team-wide analytical support.
What Success Looks Like:
- Build trusted relationships and achieve strong customer satisfaction and retention.
- Become the go-to resource for reporting, data accuracy, and process improvements.
Carrot
Carrot is the leading global fertility and family care platform, providing clinical guidance and support for members from pre-pregnancy through menopause. The company serves millions of members across 195 countries and is recognized as a defining force in healthcare innovation with a collaborative, inclusive culture.