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What you'll do:
- Diagnose and resolve technical issues with Appfire Apps in the Atlassian landscape.
- Support L1/L2 customer issues and assist with L3 investigations.
- Own issues through resolution while collaborating with senior teams.
About you:
- Strong communication and problem-solving skills, team-oriented with shift flexibility.
- Bachelor's degree in Engineering/CS/IT; 0-1 years of technical support experience.
- Exposure to Jira Service Management or CRM tools is a plus.
We've got you covered:
- Company equity, remote work flexibility, and a remote working allowance.
- Group medical insurance, crèche benefit, and generous vacation policy.
- Unlimited paid sick leave and access to training resources.
Appfire
Appfire creates software that empowers teams to break silos and collaborate seamlessly, offering products like JXL and BigPicture. With 800+ employees working remotely across 28 countries, the company values flexibility and a one-size-does-not-fit-all approach to work.