Source Job

• Own first-line triage of bug reports and operational issues, reproducing and validating before escalation.
• Build and run a product enablement program for operations, ensuring features are adopted and understood.
• Instrument the intake system, categorize feedback, and deliver recurring reports to feed roadmap planning.

Splitero helps homeowners access home equity without monthly payments, addressing a gap left by traditional lenders. As a remote-first team with a culture of transparency and inclusivity, we offer comprehensive benefits and flexible PTO.

• Handle a high volume of partner inquiries via email, live chat, and phone support, resolving technical, account, billing, and product questions.
• Build relationships with partners by understanding their business goals and helping them get measurable value from StreetEasy.
• Serve as the voice of the partner, translating frontline insights into actionable feedback for product, operations, and sales teams.

StreetEasy is a real estate platform that helps people buy, sell, finance, and rent homes. As part of Zillow Group, it is one of the most-visited real estate platforms in the U.S., with a culture focused on innovation and inclusion.

• Own frontline ticket triage via Pylon: resolve directly or escalate with logs, reproduction steps, and environment details for engineering handoff.
• Recognize patterns in customer requests, capturing enough context to surface them as well-contextualized feature requests to Product.
• Write and maintain help docs and self-service content so customers can resolve common issues without filing a ticket.

Istari is a digital engineering software company building open, scalable infrastructure for engineering data. Their platform integrates engineering models across disciplines and security levels, with a focus on rewarding focus, finishing, and fellowship.

• Support the product operating model and PDLC by ensuring smooth flow of work from intake through delivery.
• Maintain tools and workflows, support meeting coordination, and drive cross-functional alignment.
• Help identify bottlenecks and improve operational efficiency across product teams.

Best Egg is a financial technology company that provides consumer lending solutions. It is a mid-sized company with a focus on innovation and a collaborative culture.

• Lead cross-functional initiatives to bridge complex business needs with technical systems architecture.
• Drive end-to-end execution of technical projects, managing milestones, dependencies, and risks.
• Facilitate stakeholder alignment and continuous system optimization to improve productivity.

iSpot.tv is changing how brands, agencies, and networks measure the impact of TV advertising by connecting it to actual business outcomes. We are a fast-growing Seattle startup with a collaborative culture that empowers top brands to plan, measure, and optimize their TV campaigns.

• Own technical resolution end-to-end, triaging and resolving support tickets across channels, and performing critical customer tasks such as assigning vessels and ports.
• Drive automation and knowledge management by testing bots, maintaining help-centre articles, and identifying repeat issues to propose upstream fixes.
• Deepen customer relationships through ticket-theme analysis, proactive outreach, and collaboration with Customer Success Managers on pilot rollouts.

Tilla is a SaaS startup operating at the intersection of global shipping and travel, streamlining crew logistics for seafarers. The company has executed over 10,000 crew changes annually across 600+ vessels and is backed by strong investor support, fostering an international, mission-oriented, and supportive team.

• Act as a second point of contact for complex technical issues, handling voice, SMS, WhatsApp, and integrations.
• Analyze, reproduce, and resolve issues in collaboration with Engineering, Product, and Success teams.
• Create and maintain internal documentation while training frontline support on technical topics.

Aircall is an AI-powered customer communications platform used by 22,000+ companies worldwide. We have a diverse team of 45+ nationalities and a culture of ownership, continuous learning, and thoughtful speed.

• Track ticket status in Jira and flag blockers to ensure smooth delivery.
• Prepare agendas, write meeting summaries, and distribute action items.
• Maintain Confluence documentation and conduct research to support product decisions.

We are a video game commerce company providing tools and services for game developers. We are a global team of professionals focused on innovation and collaboration.

• Deliver world-class customer experience and provide first-line support for complex inquiries.
• Investigate and resolve technical issues through emails, live chats, and support calls.
• Partner with Product and Engineering teams to identify product opportunities and improve documentation.

AlphaSense provides AI-driven market intelligence for decision-making, trusted by over 6,000 enterprise customers. Founded in 2011, the company is headquartered in New York City with more than 2,000 employees globally.

• Drive strategy, development, and delivery of customer-facing digital products for plumbing, heating, and HVAC professionals.
• Conduct user and market research, manage product backlog, and facilitate Agile ceremonies with cross-functional teams.
• Own site search strategy, category navigation, and CX platform technology stack to ensure intuitive customer experience.

SupplyHouse.com is an e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004. The company values every individual team member and cultivates a community where people come first, led by core values of Generosity, Respect, Innovation, Teamwork, and GRIT.

• Support Senior Product Manager across strategic operations work streams, translating business priorities into clear technical product requirements and leading scoping calls.
• Partner closely with Product, Engineering, Data Science, UX, and Client Success to define, prioritize, and deliver high-impact capabilities, driving execution from discovery through post-launch iteration.
• Manage cross-functional alignment, dependencies, timelines, risks, and status reporting across multiple initiatives while analyzing data and feedback to inform product decisions.

Rithum is the world's most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. With over 40,000 companies trusting Rithum, representing $50 billion in annual GMV, the company fosters an inclusive, remote-first culture with accessible leadership.

• Drive product vision, strategy, and roadmap execution across an Ad Tech ecosystem.
• Partner with cross-functional teams to deliver customer-centric solutions from concept to launch.
• Balance business priorities, user needs, and technical feasibility in a fast-paced environment.

SunnyData helps customers build scalable architecture, data engineering pipelines, data consumption layers, and ML/AI applications to drive business outcomes. They foster a collaborative culture and offer opportunities for professional growth.

• Stabilize and maintain the Flow Production Tracking environment, prioritizing the Flow/Jira Bridge for data integrity.
• Re-architect automation and event listener layers for reliability and security, migrating off unstable virtual machines.
• Administer day-to-day Flow operations including schema, permissions, dashboards, and vendor workflows.

Insomniac Games is a renowned video game developer known for creating immersive AAA titles. The studio supports over 300 users and maintains a collaborative, autonomous culture focused on high-quality production.

• Own and refine the product strategy, vision, and roadmap for JLV, ensuring alignment with VA goals.
• Collaborate with clinicians, business owners, and stakeholders to gather insights and prioritize features.
• Apply Agile/SAFe methods to manage backlogs, drive continuous delivery, and present milestones during PI planning.

LTS is a technology solutions provider supporting government and commercial clients. The company offers comprehensive benefits and fosters a collaborative culture focused on delivering value-driven products.

• Own the daily operations of Client Support, including queue health monitoring, QA reviews, and team standups.
• Coach and train team members to ensure high-quality support, while handling complex escalations and providing hands-on coverage as needed.
• Partner with the Client Support Manager on process improvements, weekly updates, and cross-functional operational planning.

SmarterDx uses clinical AI to help health systems capture the full value of patient care by interpreting EHR data and making recommendations for revenue cycle teams. As a Smartian, you'll build technology that makes healthcare more accurate and sustainable, working with a small, mission-driven team.

• Own day-to-day organization in Asana, including workflow management, request intake, project hygiene, and documentation.
• Build and maintain project documentation, status reports, and process guides.
• Monitor campaign performance and help pull together reporting and optimization recommendations.

The Global Talent Co. bridges the gap between leading global companies and amazing global talent. They believe everyone deserves equal access to opportunities, regardless of the country they were born in.

• Diagnose, configure, troubleshoot and solve technical problems with Appfire Apps in the Atlassian landscape.
• Provide technical guidance and issue-resolution support to customer-reported issues (L1/L2) and assist in L3 investigations.
• Take ownership of customer issues from start to finish while collaborating with senior engineers.

Appfire creates software that empowers teams to break silos and collaborate seamlessly, offering products like JXL and BigPicture. With 800+ employees working remotely across 28 countries, the company values flexibility and a one-size-does-not-fit-all approach to work.

• Lead workshops and stakeholder sessions to understand business objectives and requirements.
• Translate business needs into clear user stories, acceptance criteria, and prioritized backlogs.
• Partner with CRM, Data, and Engineering teams to ensure alignment and delivery.

Massive Rocket is a rapidly scaling Braze and Snowflake agency on a mission to transform how digital marketing, product, and engineering teams connect. We've grown at speed in five years, aiming for $100M revenue, and we foster a culture of ownership, collaboration, and growth.

• Own end-to-end project delivery from requirements to production, ensuring outcomes, risks, and stakeholder communication are always clear.
• Act as the bridge between engineering, product, and client teams, translating technical constraints into actionable business language.
• Identify and manage risks early through genuine technical understanding, and continuously improve delivery workflows with AI tooling.

Reactive Markets builds high-performance OTC trading systems handling over $50 billion in daily volume across FX, Equities, and Cryptocurrency. Their engineering team is small, senior, and focused on crafting cutting-edge, reliable systems at the edge of technical possibility.

• Provide first-line technical support to customers via live chat and ticketing, investigating complex issues and reproducing scenarios in real time. - Collaborate with Engineering to resolve product issues and improve the platform experience. - Manage high-volume real-time chats with rapid response times while maintaining high CSAT scores.

SpotMe is a B2B event platform that helps enterprises deliver CRM-connected experiences across in-person, virtual, hybrid events, and webinars. They operate with a global team and emphasize customer support as a competitive advantage.