Source Job

• Deliver friendly, knowledgeable phone, email, and chat support to customers.
• Guide customers through product features, troubleshooting, and best practices.
• Collaborate cross-functionally with Product, Success, and Engineering to surface feedback and resolve issues.

Skimmer modernizes the pool and spa service industry with a SaaS platform used by over 6,000 pool pros. We are a private equity–backed, fast-growing company with a collaborative, ego-free culture of big thinkers.

• Act as a second point of contact for complex technical issues, handling voice, SMS, WhatsApp, and integrations.
• Analyze, reproduce, and resolve issues in collaboration with Engineering, Product, and Success teams.
• Create and maintain internal documentation while training frontline support on technical topics.

Aircall is an AI-powered customer communications platform used by 22,000+ companies worldwide. We have a diverse team of 45+ nationalities and a culture of ownership, continuous learning, and thoughtful speed.

• Own technical resolution end-to-end, triaging and resolving support tickets across channels, and performing critical customer tasks such as assigning vessels and ports.
• Drive automation and knowledge management by testing bots, maintaining help-centre articles, and identifying repeat issues to propose upstream fixes.
• Deepen customer relationships through ticket-theme analysis, proactive outreach, and collaboration with Customer Success Managers on pilot rollouts.

Tilla is a SaaS startup operating at the intersection of global shipping and travel, streamlining crew logistics for seafarers. The company has executed over 10,000 crew changes annually across 600+ vessels and is backed by strong investor support, fostering an international, mission-oriented, and supportive team.

• Act as the primary escalation point for customer support issues and handle complex inquiries via phone, email, and chat.
• Lead, schedule, and support a team of part-time customer support representatives, including hiring, onboarding, and training.
• Diagnose and resolve product-related issues during live events and collaborate with internal teams to improve processes.

LoveStream is a high-growth events technology company powering thousands of live and virtual experiences across the U.S. The company started in weddings and hospitality and has expanded into corporate events, brand activations, and enterprise experiences for some of the world's biggest companies.

• Serve as the first point of contact for arts organizations, answering questions and troubleshooting complex software workflows including ticketing setup and seasonal pricing.
• Provide high-quality support across multiple channels including tickets, live chat, and phone, while meeting KPIs like response time and customer satisfaction.
• Test and verify software bugs, document issues in Zendesk and Jira, and collaborate with Development team for timely resolution.

Neon One is a leader in nonprofit software since 2004, creating intuitive solutions that help small and mid-sized nonprofits connect with people, build trust, and make good happen. The company operates with a customer-first mindset, powered by empathy, innovation, and a shared mission to empower organizations, with a fully remote collaborative culture.

• Orchestrate incident flow by directing support requests to appropriate engineers and ensuring high-priority issues are addressed immediately.
• Manage lifecycle communications by providing proactive status updates on open tickets and setting clear resolution timelines.
• Monitor service health and perform statistical analysis to identify recurring support trends and improve platform stability.

Everpure is reshaping the data storage industry with innovative technology. The company has been recognized as a Great Place to Work and values growth, teamwork, and inclusion.

• Support customers and users by triaging and managing support requests from start to finish.
• Build the support operating system by designing workflows, automation, and documentation.
• Turn support into product insight by identifying patterns and translating feedback into product ideas.

Mast builds modern, cloud-native lending technology for specialist lenders. They are a high-performance team of engineers and lending experts with a 100% delivery track record.

• Own frontline ticket triage via Pylon: resolve directly or escalate with logs, reproduction steps, and environment details for engineering handoff.
• Recognize patterns in customer requests, capturing enough context to surface them as well-contextualized feature requests to Product.
• Write and maintain help docs and self-service content so customers can resolve common issues without filing a ticket.

Istari is a digital engineering software company building open, scalable infrastructure for engineering data. Their platform integrates engineering models across disciplines and security levels, with a focus on rewarding focus, finishing, and fellowship.

• Respond to customer inquiries via email and live chat with timely, professional communication.
• Troubleshoot technical issues and become a product expert to educate customers on features.
• Partner with cross-functional teams to improve processes and capture customer feedback.

WellSaid Labs is the leading AI voiceover studio for enterprise and professional use. They are a fast-growing company with a collaborative team culture focused on building AI responsibly.

• Own and resolve the most technically complex, high-priority, and enterprise-critical tickets via email and live screen share for EMEA/APAC customers.
• Independently investigate and diagnose ambiguous technical issues, applying strong root-cause analysis to determine effective solutions.
• Mentor and coach newer support agents on troubleshooting technique, tone, and prioritization while contributing to support documentation.

Yoodli is an AI roleplay simulator that helps individuals and teams master communication through private, judgment-free coaching. The company has raised $40M in Series B funding, is doubling its team in 2026, and is headquartered in Seattle with a culture of humility, bias for action, and winning together.

• Provide world-class technical support via phone, email, and chat for escalated issues, serving as the first internal point of contact for product expertise.
• Triage and escalate bugs and issues from Tier 1 to Tier 3 engineers, ensuring detailed logs and information are gathered.
• Collaborate with cross-functional teams including Product, Integrations, and Support Leadership to improve customer experience and product knowledge.

Turnitin is a global education technology company that provides learning integrity solutions to over 16,000 academic institutions worldwide. With a remote-first culture and a diverse team across 35+ countries, they prioritize employee well-being and collaboration.

• Own technical support for customers, resolving issues and maintaining data connection stability.
• Configure customer-facing templates and implement scheduling tools and CRM integration.
• Collaborate with internal teams to ensure seamless service and provide feedback on user experience.

Steer offers a suite of software tools for automotive repair shops, combining marketing, CRM, and scheduling into one platform. With the acquisition of AutoOps in 2024, the company is a leader in the industry and fosters a collaborative, high-ownership culture.

• Serve as first point of contact for customer inquiries via ticketing system, chat, email, and phone.
• Troubleshoot and resolve basic to moderately complex technical issues following established processes.
• Accurately document all customer interactions and escalate issues when necessary.

Novara provides safety and operational risk management software that empowers organizations to identify and resolve issues before they become incidents. It is a Providence Equity portfolio company with a focus on putting people and safety first.

• You'll be the first point of contact for ZayZoon customers, providing support via in-app chat and email.
• You'll troubleshoot complex inquiries end-to-end and escalate when needed, ensuring nothing falls through the cracks.
• You'll bring the customer perspective to internal teams, sharing patterns and insights that shape product improvements.

ZayZoon is a financial empowerment platform that helps businesses improve employee financial wellness through earned wage access. The company is a rapidly growing Series B startup with a fully remote, supportive culture.

• Serve as first point of contact for customer inquiries via phone, email, chat, and support portal, providing prompt and professional service.
• Troubleshoot routine software, configuration, account access, and usability issues using established procedures and knowledge base articles.
• Document and manage support tickets, escalate unresolved issues to senior team members with thorough detail.

Mitratech builds world-class software that simplifies operations in Legal, Risk, Compliance, and HR functions. With a globally dispersed team of innovators, they serve 20,000 clients including 30% of the Fortune 500, fostering a diverse and inclusive culture.

• Troubleshoot customer issues using documentation, tools, and escalation resources to deliver excellent experiences.
• Become Smartsheet Product Certified and support customers via email, phone, and chat.
• Partner with leaders to exceed performance goals in satisfaction, quality, attendance, and productivity.

Smartsheet empowers teams to manage work seamlessly and scale solutions smarter, now uniting human teams with AI agents. With over 20 years of experience, the company fosters a culture where ideas are heard, potential is supported, and diverse perspectives are welcomed.

• Provide product support for customer inquiries via phone, email, social media, and chat, resolving complex issues.
• Act as escalation point for middle-complexity issues and mentor newer support team members.
• Contribute to knowledge base content and ensure Support SLAs and CSAT goals are consistently met.

Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. With a remote-first work culture and strong focus on global inclusion, Twilio fosters a vibrant team of diverse experiences making a global impact.

• Provide customer support through Slack, email, and virtual meetings with a solutions-focused approach.
• Manage and maintain the Nurture Library to ensure resources are organized and up-to-date.
• Monitor performance data to deliver insights and recommend process improvements.

Nurture, a Pushpay company, is a pastoral care platform helping churches shepherd their people through technology. Pushpay has 550 teammates supporting over 10,000 customers and has processed over $15 billion in charitable giving, growing rapidly.

• Serve as the first line of defense for product questions and technical troubleshooting for activity partners.
• Follow up and resolve customer inquiries across channels including phone, email, and Helpdesk, maintaining high satisfaction.
• Represent the voice of customers internally by sharing feedback using Zendesk and contribute to updating Helpdesk resources.

Peek is the operating system powering the experiences industry, from museums and attractions to tours and activities. As a remote-first company recognized by Forbes as one of America's Best Startup Employers and by Built In as a Best Place to Work, the company has raised over $150 million from institutional investors.

• Manage and motivate a team of Technical Support Specialists handling inbound calls and emails on a 24/7 schedule.
• Develop strategies to promote adherence to performance goals, create policies and SOPs, and assist in resolving complex customer issues.
• Coordinate training sessions and ongoing development programs to enhance team skills and improve operational efficiency.

HungerRush is a leading provider of integrated restaurant solutions, offering its flagship HungerRush 360 cloud POS system to help operators manage their businesses. The company's size and culture are not detailed in this posting, but the role emphasizes continuous improvement and team development.