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Your Role:
- Act as the primary customer contact via email, chat, and phone, ensuring timely and empathetic issue resolution.
- Use SQL to analyze data and collaborate with internal teams to solve complex customer problems.
- Document interactions and monitor trends to help improve support processes and knowledge bases.
What We're Looking For:
- 1-3 years of experience in the mortgage domain with strong written and verbal communication skills.
- Analytical mindset with proficiency in SQL and MS Office, especially Excel.
- Ability to prioritize tasks, work independently, and maintain a professional tone in a fast-paced environment.
Why Ocrolus:
- Join a mission-driven team at the intersection of AI and fintech, processing nearly one million credit applications monthly.
- Enjoy a remote-first culture with core values of empathy, curiosity, humility, and ownership.
- Grow your skills while making a meaningful impact on inclusive lending.
Ocrolus
Ocrolus is an AI workflow and analytics platform for lenders, helping automate lending decisions with over 99% accuracy. Trusted by over 400 customers including Better Mortgage, Brex, and SoFi, we are a remote-first team of builders and problem solvers committed to fostering an inclusive workplace.