Act as second line of defense for technical queries, ensuring timely and effective resolution.
Troubleshoot and resolve issues related to SaaS and private cloud environments, including AWS and Kubernetes.
Collaborate cross-functionally with support, product, and engineering teams to improve customer outcomes.
AlphaSense delivers market intelligence and search built on proven AI. Trusted by over 6,000 enterprise customers, AlphaSense has more than 2,000 employees globally with offices worldwide.
Investigate and resolve customer technical issues across cloud security posture management, vulnerability scanning, threat detection, and container/Kubernetes security.
Troubleshoot cloud connector and integration failures across AWS, Azure, GCP, OCI, and SaaS platforms.
Design and implement automation leveraging AI agents and tooling to improve triage accuracy and resolution efficiency.
Wiz is a cloud security platform that enables teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. As one of the fastest-growing startups, powered by Google, the company is trusted by over 65% of the Fortune 100 and scans over 230 billion files daily.
Maintain stability, reliability, and performance of cloud and core platform environments supporting enterprise customers.
Investigate complex technical issues across infrastructure, APIs, integrations, and distributed services.
Act as a technical bridge between customers, technical account teams, and Engineering to turn findings into actionable solutions.
Jobgether uses an AI-powered matching process to streamline job applications. It is an inclusive equal-opportunity workplace that processes applications quickly and fairly.
Provide Tier 2 / Tier 3 technical support to enterprise customers.
Troubleshoot Kubernetes-based deployments, software, infrastructure, hardware, networking, and configuration issues.
Reproduce customer environments and run tests to diagnose technical problems.
Ubiminds connects Latin American tech professionals with software companies in the US and Canada. With 9 years in the market and GPTW-certified, they support hundreds of professionals in data, design, product, and engineering.
Reproduce, debug, and escalate technical issues in partnership with Engineering and Product.
Act as a technical expert and initial escalation point for our SDK and Cloud products.
Work directly with developers to provide guidance and resolve complex issues.
Ditto is a peer-to-peer sync engine that enables developers to build real-time applications that stay connected without internet. With over $145 million in funding and a globally distributed team, we are a fast-growing startup committed to diversity and inclusion.
Own, troubleshoot, and solve customer technical issues using best practices.
Identify cases that require escalation to product or engineering.
Design and implement automation solutions to scale support offerings.
Eon transforms cloud backups into useful assets with their Cloud Backup Posture Management platform. They are an ambitious, collaborative startup backed by prominent investors.
Resolve technical cases for customers, troubleshooting unexpected behaviors and answering questions about the ServiceNow platform.
Use various diagnostic tools and technologies (web, chat, email, phone) to provide amazing customer support with empathy and excellent communication.
Manage challenging issues, coordinate with additional teams for complex cases, and provide input on process and product improvements.
Armis from ServiceNow protects the entire attack surface and manages an organization's cyber risk exposure in real time, combining with ServiceNow's security capabilities to build an autonomous defense platform. ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better, with an AI-native culture.
Monitor, triage, and resolve customer-reported incidents within defined SLAs.
Serve as primary point of contact for technical issues related to installation, Helm configuration, and integrations.
Troubleshoot Kubernetes-related issues such as ingress, SSO, and other integrations.
ScaleOps redefines autonomous cloud and AI infrastructure, freeing DevOps engineers from manual resource management. The company is backed by over $210M in funding and trusted by leading enterprises including Adobe and Coinbase.
Develop deep product knowledge to provide guidance and support to customers on new features and best practices.
Act as point of contact for technical support, troubleshooting issues with quick turnaround and managing escalations with internal teams.
Solve complex problems collaboratively, conduct customer training sessions, and gather feedback to improve the product experience.
C1 is the control plane for the agentic enterprise, securing human and non-human identities and automating access to accelerate AI adoption. They are a growing team with a collaborative culture focused on supporting each other and solving complex problems.
Provide expert guidance on deployment and operational best practices for the Wiz platform.
Develop trusted advisor relationships with customer stakeholders to drive adoption and satisfaction.
Advocate for customer needs across departments and identify opportunities for expanding Wiz usage.
Wiz is redefining security for the AI era by enabling teams to secure cloud and AI applications with a single shared context. They are one of the fastest-growing startups, trusted by over 65% of the Fortune 100, and have a culture that values world-class talent and creative freedom.
Build partner technical champions through workshops, training, and hands-on labs.
Drive integrations and architecture design for secure cloud-native solutions.
Support strategic partner relationships and co-create joint partner solutions.
Chainguard is building the future of secure software supply chains by delivering secure-by-default container images, helm charts, and developer tools. Backed by leading venture capital firms, they serve Fortune 500 enterprises and global industry leaders.
Act as an escalation point for difficult customer interactions and lead the resolution of complex issues through Zendesk tickets, merge requests, email, and video calls.
Mentor and guide teammates on complex troubleshooting and customer communication through pairing sessions and cross-team collaboration.
Advocate for and drive improvements to support practices, product quality, and reusable documentation and support content that directly influence team objectives.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity and accelerate digital transformation. With more than 50 million registered users and trusted by over 50% of the Fortune 100, GitLab fosters a high-performance culture driven by values and continuous knowledge exchange, where all team members are expected to embrace AI as a core productivity multiplier.
Design, build, and operate components of the Kubernetes platform and its core subsystems end to end.
Write and review Go code for controllers, operators, platform services, and automation.
Help operate the platform, including on-call, incident investigation, and follow-up work to prevent recurrence.
ServiceNow provides an AI platform for business reinvention, helping 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent collaborate.
Act as a dedicated technical bridge between Platform Engineering and Customer Experience teams, ensuring seamless collaboration.
Own the technical execution of customer onboarding and decommissioning workflows, including complex SQL data migrations.
Resolve platform-level technical escalations and partner with Customer Success to translate operational needs into technical solutions.
We are a veterinary software company that helps practices enhance patient care, improve staff efficiency, and minimize burnout. We were founded in 2017 and are a mid-size company (50-100 people) that has used Elixir from the start.
Lead and execute on complex technical troubleshooting and incident resolution from investigation to delivery of permanent solutions.
Design and implement comprehensive monitoring processes, including creating detailed playbooks and runbooks for common scenarios, as well as detailed documentation including post-incident reviews and knowledge base articles.
Leverage AI-powered tools and workflows to automate issue detection, diagnosis, and resolution processes.
Alternative Payments is building the financial operating system for SMBs, consolidating the disconnected tech stack that holds service-based businesses back. We're growing fast, thinking big, and building a global team that wants to be part of something that lasts.
Define and monitor reliability metrics such as SLI, SLO, SLA, MTTR, and MTTD.
Implement observability solutions including monitoring, alerting, dashboards, and APM.
Collaborate with multidisciplinary teams to embed reliability and observability into solutions.
The company is a technology organization focused on building and maintaining reliable digital environments. It fosters a culture of engineering excellence, collaboration, and data-driven decision-making.
Design and implement reliability strategies for distributed systems across AWS and GCP, defining SLIs and SLOs.
Build and enhance observability solutions using monitoring, logging, tracing, and alerting platforms.
Lead incident response, root cause analysis, and postmortem processes to improve system reliability.
We specialize in creating high-performing nearshore IT teams to help North American clients innovate faster and more efficiently. We are a people-first, purpose-driven company with a growing team, offering an inclusive culture and real growth opportunities.
Own executive-level relationships and strategic engagement for enterprise customers, building trust from engineers to C-suite.
Drive alignment between customer business goals and Sysdig's technical capabilities through Success Planning and Outcome Mapping.
Lead hands-on workshops to unlock full platform value and support renewal and expansion discussions.
Sysdig stops attacks in real-time by instantly detecting changes in cloud security risk with runtime insights and open source Falco. They are a well-funded startup, passionate open source enthusiasts, and have been named a 'Best Places to Work' by multiple outlets.
Design and optimize AWS cloud infrastructures, managing Kubernetes clusters and implementing Infrastructure as Code with Terraform.
Administer observability stacks including Elasticsearch/OpenSearch, VictoriaMetrics, Grafana, Loki, and Vector ingestion pipelines.
Automate CI/CD pipelines using Python and Groovy, and resolve complex incidents through Jira and ServiceNow.
Devoteam is a European consulting firm specializing in digital strategy, technology platforms, cybersecurity, and business transformation. With over 10,000 employees across 20 countries in Europe, the Middle East, and Africa, the company combines enterprise-grade technology with a close-knit, professional team culture.
Ensure reliability, scalability, and performance of cloud-based systems using Kubernetes and observability tools.
Define and monitor reliability metrics (SLIs, SLOs, MTTR) to continuously improve operational performance.
Automate operational tasks and implement Infrastructure as Code to reduce manual work and enhance efficiency.
Our partner is a technology company focused on building and maintaining reliable, scalable digital environments. They promote a culture of continuous improvement, collaboration, and proactive engineering.