Own end-to-end implementation operations, including customer onboarding and recurring deliveries.
Support AI-enabled implementations and improve productivity using GenAI tools.
Drive automation, documentation, and process improvements to make operations scalable and reliable.
Komodo Health builds the Healthcare Map, the industry's largest view of the U.S. healthcare system, combining de-identified patient data with innovative algorithms to reduce the global burden of disease. The company fosters a culture of ambitious, supportive employees (called Dragons) who share a passion for delivering on their mission.
Own and resolve complex L4 support escalations, performing root cause analysis and collaborating with Engineering.
Create and maintain technical documentation, support articles, and SOPs while analyzing ticket trends.
Engage with customers to troubleshoot issues, develop training sessions, and drive process improvements.
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership.
Own technical onboarding and configuration for publishing partners, including content ingestion and widget setup.
Serve as first responder for partner issues, triage bugs, and escalate to Engineering with clear reports.
Build and maintain documentation and processes to scale partner operations and ensure smooth implementations.
ProRata.ai provides an AI-powered answer engine that helps publishers deliver trusted, attributed answers to their audiences. It is a growing company with a collaborative and innovative culture.
You own technical discovery for prospective merchants, understand their stack, and map them to the right Sezzle integration path.
You lead product demos and technical presentations for merchant engineering and business stakeholders.
You design integration solutions across API, SDKs, and platform plugins, and validate integrations before launch.
Sezzle is revolutionizing the shopping experience with interest-free installment plans that make shopping smarter and more accessible. They are building an innovative, dynamic team passionate about creating a unique shopping journey for consumers and merchants.
Own the end-to-end technical relationship with enterprise customers, translating business challenges into AI solutions on the Moveworks Platform.
Architect and deliver high-impact AI solutions, leveraging the Moveworks Platform and developing novel AI agent frameworks.
Design secure integrations between Moveworks and customer enterprise systems like ServiceNow, Workday, and Jira.
ServiceNow is the AI control tower for business reinvention, bringing together AI, data, and workflows to help 85% of the Fortune 500 work smarter. They have a large, global workforce and foster an AI-native culture where technology and talent are unstoppable.
Participate in customer and sales meetings to explain technical capabilities and develop proof-of-concept solutions.
Troubleshoot and resolve complex customer issues through code analysis, scripting, and log analysis.
Collaborate with internal teams across engineering, sales, and product to improve platform and customer experience.
The company specializes in AI infrastructure and cloud environments, helping customers adopt and scale AI workloads. It is a remote-first, collaborative organization with a fast-growing team that values ownership and quick execution.
Codify reusable assets like scaffolds, SDKs, and documentation to scale success across customers.
ServiceNow is the AI control tower for business reinvention, bringing together any AI, data, and workflow to help 85% of the Fortune 500 work smarter. The company is building an AI-native culture where technology and talent are unstoppable together.
Design complex pre-sales solutions including ATS integrations, telephony architecture, and AI agent workflows.
Own technical deep-dive calls, build prospect-specific sandboxes and proofs of concept, and manage RFPs end-to-end.
Handle post-sales deployment architecture, technical escalations, and create reusable playbooks for future accounts.
Whippy is an AI-native platform for business communication, offering AI Voice Agents, AI Recruiting, messaging, VoIP, and deep integrations. It serves over 1,000 customers, with an engineering team larger than the rest of the company combined, and operates as a bootstrapped and profitable company with a culture of speed and results.
Lead the design and implementation of complex software systems and integrations.
Develop scalable, maintainable, and secure software solutions with a focus on performance.
Mentor and coach junior and mid-level engineers through code reviews and design discussions.
EasyPost is a YC unicorn that makes shipping simple for businesses of all sizes. The team is rapidly growing and values elegant architecture, fast decisions, and continuous improvement.
Investigate and resolve customer issues across robotic and software systems using internal diagnostics and telemetry.
Build automations and workflow tooling to accelerate investigations and reduce manual effort.
Identify recurring issues and systemic patterns, contributing to documentation and cross-team collaboration.
Simbe Robotics is a leading retail robotics company providing in-store intelligence solutions that optimize operations and deliver data insights. The company is a dynamic, inclusive team focused on cutting-edge AI and robotics for retail innovation.
Own escalated cases end-to-end, investigating issues across conversational AI flows, voice integrations, REST APIs, and core banking connectors.
Analyze escalated AI conversations, categorize root causes, and close the feedback loop by writing and refining knowledge base articles.
Lead incident response for P1/P2 issues, coordinate with Engineering and customer teams, and write post-mortems for customer leadership.
Interface.ai builds Generative AI-powered virtual assistants for banks and credit unions, automating customer service across voice and chat for 100+ financial institutions. The company is remote-first and emphasizes high ownership and AI innovation at the frontier of financial services.
Own and resolve complex L4 support escalations, conducting root cause analysis and collaborating with Engineering and Product teams.
Create and maintain technical documentation, troubleshooting guides, and self-service resources to improve support efficiency.
Analyze support trends and translate findings into actionable recommendations for product quality and customer experience.
They are a global remote-first technology company focused on delivering exceptional customer experiences and scalable solutions. They foster a collaborative environment that values ownership, continuous learning, and innovation.
Lead end-to-end delivery of Cortex onboarding and implementation packages.
Serve as the main technical point of contact during implementation, troubleshooting and advising.
Design, configure, and scale Cortex setups across the engineering toolchain.
Cortex is an Engineering Operations Platform that enables organizations to improve operational maturity and reduce developer friction. The company is fully remote with about 80 employees and recently raised $60M in Series C funding.
Serve as the technical point of contact for customers, owning integration health throughout their journey.
Diagnose and resolve API, webhook, and data flow issues by writing code and scripts.
Bridge customer feedback to Product and Engineering, improving onboarding and documentation.
Catena normalizes real-time telematics and execution data from millions of devices across trucks and trailers into a single API. It is an early-stage startup backed by $8.25M, offering high ownership and a remote-friendly culture.
Drive backend development for AI workflows using Python and FastAPI as part of a collaborative team.
Productionize LLM integrations with systems for Bedrock usage, quotas, retries, and cost controls.
Build for scale by optimizing async job orchestration, performance, and data-layer for petabyte-scale enterprise data.
Smarsh empowers organizations to manage risk and uncover intelligence in digital communications. With over 6500 clients in regulated industries and consistent recognition from Gartner and Forrester, Smarsh has been listed on the Inc. 5000 as one of America's fastest-growing companies since 2008.
Own and deliver end-to-end TRM solutions, from understanding complex customer requirements to deploying custom architectures.
Act as the go-to technical consultant during discovery calls, documenting requirements and guiding solution design.
Develop and maintain high-quality integration resources including API documentation, reference architectures, and implementation guides.
TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. The company is a Series C firm with $220M in total funding, backed by Goldman Sachs and others, operating as a distributed-first company with hubs in San Francisco, Los Angeles, New York, Washington D.C., London, and Singapore.
Deliver production-ready AI solutions in agile sprints, owning backend services, LLM pipelines, and front-end integrations.
Partner with strategic customers to design, implement, and deploy scalable AI-native solutions on the Now AI Platform.
Codify reusable patterns and influence platform strategy through field-tested insights and code.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. They are building an AI-native culture where technology and talent are unstoppable together.
Own customer solutions end-to-end, rapidly prototyping and deploying agentic AI solutions on the Kinaxis Maestro platform.
Partner with product and engineering to convert field learnings into durable platform capabilities and drive adoption.
Operate as part of a tight, multi-disciplinary unit, trading tasks seamlessly to deliver customer impact.
Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains and supporting the people who manage them. With over 2,000 employees and a culture of innovation, we are expanding our team to revolutionize supply chain solutions.
Own the technical win in the sales cycle with demos, POCs, and architecture mapping.
Drive customer success by leading technical onboarding, troubleshooting, and debugging with engineering.
Bridge product and market by funneling field feedback and creating technical content.
Matia builds a unified DataOps platform for ingestion, reverse ETL, observability, and data cataloging. It is a Series A startup backed by leading investors with a no-ego, remote-friendly culture.
Lead and build the SE / Solutions Architect team, defining the pre-sales operating model as the org scales.
Own the technical win in large, complex deals, architecting solutions across compute, networking, storage, and orchestration.
Be the technical voice of the customer internally, feeding structured product requirements back to product and platform teams.
Mirantis is the Kubernetes-native AI infrastructure company, enabling organizations to build and operate scalable, secure, and sovereign infrastructure for modern AI, machine learning, and data-intensive applications. The company is committed to open standards and freedom from lock-in, empowering platform engineering teams to deliver composable, production-ready developer platforms across any environment.