Own and improve customer support platforms including Zendesk and Vitally.
Build automations, integrations, and AI-enabled workflows to reduce manual work.
Partner with cross-functional teams to scope, test, and maintain scalable solutions.
The company operates customer support and success operations, managing platforms like Zendesk and Vitally to improve workflows. It is a globally distributed, remote-first organization that emphasizes autonomy, flexibility, and work-life balance.
Manage and optimize Zendesk implementation and CS tech stack for performance and security.
Collaborate with cross-functional teams to automate workflows and ensure compliance.
Provide technical expertise and support to customer-facing teams.
Mercury is a fintech company that provides banking services for startups and tech companies. They are an equal opportunity employer with a diverse and inclusive culture, though company size is not specified in the posting.
Build and iterate on workflows, integrations, and automations that improve day-to-day efficiency.
Partner with engineers to scope requirements, write technical specs, and prioritize tooling work.
Identify gaps in tooling, troubleshoot issues, and ensure systems perform reliably.
Clipboard operates an app-based marketplace connecting healthcare professionals with workplaces needing staff, providing essential care across the U.S. Founded in 2016, the remote-first team of over 1,000 is a top Y-Combinator company and has been profitable since 2022.
Own end-to-end Zendesk platform administration, governance, and continuous improvement.
Lead AI-enabled automation initiatives to streamline service delivery and improve efficiency.
Partner with stakeholders to optimize workflows, knowledge management, and user experience.
The Wisconsin Foundation and Alumni Association (WFAA) is the private fundraising and alumni relations organization for the University of Wisconsin-Madison. They foster a culture that is inspiring, creative, and respectful, offering competitive pay and an outstanding benefits program.
Design and deliver complex, business-critical automations and integrations connecting Spring Health's core systems, including AI-powered and agentic workflows.
Choose technical approaches where no established pattern exists, document reusable patterns, and fix structural causes rather than individual instances.
Own monitoring, alerting, and incident response for production automations, and serve as escalation point for IT Systems Engineers.
Spring Health is a global mental health company building an AI-native platform that delivers personalized support across coaching, therapy, medication management, and specialty care. The company reaches more than 170 million people worldwide through leading employers, health plans, and partners, with a culture that emphasizes AI fluency and removing barriers to mental healthcare.
Leverage expertise in CX, call center infrastructure, and cloud technologies to integrate Cresta's AI solutions with enterprise contact centers.
Design, build, and deploy applications using Cresta SDKs, libraries, and APIs, with hands-on experience in Go, Python, and JavaScript.
Collaborate with Customer Success and engineering teams to remove technical barriers, triage issues, and drive value through real-time coaching and agent efficiency tools.
Cresta provides a unified AI platform that combines conversational AI agents, real-time human agent augmentation, and conversation intelligence to drive revenue and efficiency for customer experiences. Founded from Stanford AI Lab, Cresta has raised over $270 million from top investors and includes leading AI minds on its team.