CX Operations Manager, Tooling
Benefits
16w maternity
16w paternity
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Role Overview:
- Own and improve CX platforms like Zendesk and Vitally.
- Build automations, integrations, and AI-enabled workflows.
Key Responsibilities:
- Administer platforms, manage requests, and design automation.
- Maintain documentation and support AI workflows.
Requirements:
- Experience with Zendesk, APIs, and low-code tools.
- Strong ownership and collaboration in remote teams.
Benefits:
- Remote work, flexible PTO, and 16 weeks parental leave.
- Mental health support, stock options, and learning budget.
Jobgether
The company operates customer support and success operations, managing platforms like Zendesk and Vitally to improve workflows. It is a globally distributed, remote-first organization that emphasizes autonomy, flexibility, and work-life balance.