Manage and optimize Zendesk implementation and CS tech stack for performance and security.
Collaborate with cross-functional teams to automate workflows and ensure compliance.
Provide technical expertise and support to customer-facing teams.
Mercury is a fintech company that provides banking services for startups and tech companies. They are an equal opportunity employer with a diverse and inclusive culture, though company size is not specified in the posting.
Lead the post-sale customer lifecycle including implementation, support, and health monitoring.
Build and lead customer support and implementation functions, establishing service levels and automation.
Partner with engineering on escalations and drive customer health metrics and reporting.
Atomic is an API-first B2B software company whose customers embed its products into their own applications. They are a remote-first organization with a focus on automation and operational excellence, currently building out their customer operations function.
Provide personalized technical support to customers via email and phone.
Troubleshoot and resolve issues while collaborating with engineering teams.
Create and maintain help center resources to empower customer self-service.
Loopio is a SaaS company that provides a platform for managing RFP responses. The remote-first company fosters a supportive culture with a 'Got Your Back' mantra and opportunities for growth.
Provide customer success and support to SMB and MME customers, resolving inquiries and ensuring value realization.
Leverage AI and automations to surface actionable customer insights at scale.
Collaborate across teams to drive revenue and retention through proactive engagement strategies.
Ada is an AI customer service company that makes customer service extraordinary for everyone. They have powered over 5.5 billion interactions for leading brands, backed by over $250M in funding from tier-one investors.
Own product strategy and roadmap for integrations with ATS, HRIS, and HCM platforms like Bullhorn, Symplr CTM, and Workday.
Lead customer-facing implementation and scoping for enterprise deals, especially in healthcare staffing.
Drive API and developer experience improvements, including documentation and partner relationships.
KarmaCheck provides modern background checks and screening automation for the staffing industry, leveraging AI agents. The company is a remote-first startup with a small, innovative team focused on disrupting the background check market.
Own the strategy and delivery of AI and automation initiatives across HR Operations, from discovery to sustainable implementation.
Collaborate with Product, Engineering, and IT to translate operational pain points into scalable automation solutions.
Establish governance, observability, and compliance practices for AI and automation in sensitive HR workflows.
Jobgether is an AI-powered job matching platform that connects top candidates with hiring companies globally. The company fosters a fully remote, distributed work environment with a strong emphasis on work-life balance, autonomy, and continuous learning.
Coordinate internal workflows and track key action items, SLAs, and deadlines for partner-related initiatives.
Collect updates and metrics from stakeholders, organize inputs into clear summaries, and maintain accurate records in partner systems.
Draft internal briefs, support meetings, and help operationalize new ideas while tracking timelines and deliverables.
Provectus is a Premier AWS partner and Anthropic Strategic Partner at the forefront of applied AI, helping enterprises turn Claude and their data into measurable business outcomes. It is a remote-first company with a collaborative culture and a focus on innovation, curiosity, and learning.
Lead the entire CX operation across Agent Success, Customer Care, Programs, and Systems, with over 100 employees and 800 partner agents.
Own the customer experience end-to-end, setting standards and scorecards, and bringing AI into operations for better support.
Manage capacity, cost, and the support engine including training, QA, and technology, while being the customer's voice in R&D.
Headway is building a new mental healthcare system that makes therapy affordable by automating insurance admin work. They are a Series D company with over 75,000 providers and 1 million patients served, backed by top investors, and focused on high-impact culture.
You will own and continuously improve one or more GTM products that support how Remote acquires, serves, and grows customers.
You will translate business needs into scalable product capabilities, workflows, and system improvements.
You will build and ship GTM product features and process improvements using automation and AI tools.
Remote solves global employment compliance for businesses of all sizes to recruit, pay, and manage international teams. Remote has a globally distributed, async-first workforce across 6 continents, with a culture centered on innovation, automation, and AI.
Own Customer Success Operations including CX process instrumentation and CRM hygiene on Hubspot.
Own Partnership Operations including process instrumentation, pipeline reporting, and recurring GTM support.
Maintain key metrics (renewal, retention, upsells, GDR, NDR) and documentation for processes.
Sprinto is an Autonomous Trust Platform that centralizes trust requirements across security frameworks, vendors, and customers. Backed by top-tier investors like Accel, Elevation, and Blume Ventures, we've raised $31.8M and are trusted by over 4,000 organizations across 75 countries.
Handle student interactions via calls, chats, texts, and emails with empathy and professionalism.
Manage Tier II tickets and escalations while using AI-powered support tools.
Prioritize multiple deliverables and share insights to enhance the student experience.
Aceable is a mobile education platform offering affordable online courses in driver's ed, real estate, healthcare, and mortgage/home insurance. It serves hundreds of thousands of students monthly and is recognized as a Best Place to Work with a creative, collaborative culture.
Build internal products that keep a fast-growing physical operation moving, focusing on workflow automation and AI-assisted tools.
Define core records, lifecycle states, and decision rules to make workflows reliable, using SQL and data inspection.
Partner with engineers to deliver measurable improvements in cycle time, accuracy, and visibility, from discovery through adoption.
Giga is building gigawatts of AI data centers to hasten a future of intelligence and abundance. A rapidly growing startup, the team moves quickly, thinks practically, and values ownership and impact.
Provide personalized support to Loopio users by troubleshooting and resolving issues via email and phone.
Empower customers by creating help center resources and participating in internal training sessions.
Partner with cross-functional teams to deliver value and contribute to customer retention.
Loopio is a software company that provides a platform for teams to manage and respond to RFPs efficiently. They are a remote-first organization with a global team across Canada, India, and the UK, fostering a supportive and inclusive culture.
Own the operational setup of in-game monetization, liveops, and product initiatives in the Admin Tool, including promotions, feature controls, pricing, and audience segmentation.
Coordinate the launch and ongoing operation of promotions, events, and live tests, ensuring accurate execution and timely response to issues.
Partner with Monetization, Product, and Engineering teams to support reliable execution, and apply AI-powered tools to streamline workflows.
MyPrize is the fastest growing free-to-play social gaming and social markets platform, redefining online entertainment with multiplayer experiences and AI personalization. It is a remote-first company with hybrid offices in NYC and Miami, offering a dynamic culture focused on innovation and growth.
Lead operational excellence across a global, multi-site customer experience network with a focus on BPO performance.
Drive automation and AI opportunities to improve productivity and simplify experiences for customers and agents.
Act as the primary point of contact for BPO leadership and ensure consistent service delivery and governance.
The partner company is a technology organization specializing in customer experience operations. It offers a remote-first work culture and values-driven, collaborative environment.
Resolve booking issues, mediate disputes, and process cancellations with empathy and accuracy.
Use AI tools and knowledge base to craft and edit responses, ensuring tone and correctness.
Meet response-time and quality targets, while proactively identifying process improvements.
Peerspace is the leading online marketplace for venue rentals for meetings, productions, and events. With over $500M transacted, it is backed by GV and Foundation Capital, fostering an inclusive, cross-functional culture that values employee wellbeing.
Coach and support a team of overnight customer support agents, ensuring exceptional service and quick issue resolution.
Monitor calls, emails, and chats for quality assurance, providing frequent agent feedback to improve performance.
Identify root causes of recurring customer issues and collaborate with cross-functional teams to develop scalable solutions.
Mudflap is modernizing the $1 trillion trucking industry by helping over 100,000 underserved small businesses save on fuel, processing billions in annual payment volume. Backed by top-tier investors and included in the Forbes Fintech 50, the company is a profitable fintech startup with a team from Disney, Uber, Google, and more.
Provide guidance and troubleshooting support to internal teams on business applications usage.
Manage system access requests and resolve issues via Slack, Zendesk, and admin tools.
Escalate complex issues to relevant departments and document interactions for process improvement.
We are a specialist agency providing outsourcing solutions to agencies, software vendors, and website owners. We boast a large team of skilled professionals committed to delivering high-quality work for our clients.
Manage a high-volume, regionally aligned onboarding operations team across multiple countries.
Lead people and process improvements, including AI and automation adoption, to drive efficiency and quality.
Use data and operational judgement to solve complex problems and ensure compliance and service excellence.
Remote solves global employment challenges by enabling businesses to hire, pay, and manage international teams. As a fully remote company with employees on 6 continents, we foster a future-focused, innovative culture where async work and life balance are prioritized.
Take full ownership of marketing automation infrastructure and evolve it as a living system.
Maintain, build, and optimize automated integrations across Meta, Google, TikTok, and other ad platforms.
Streamline marketing operations and creative production workflows, eliminating manual routine for cross-functional teams.
Mindly is an international marketplace connecting psychologists with clients, serving over 1,000,000 clients in 40+ countries. The company is fast-growing, profitable, and values honesty, empathy, and a strong team of A-players.