Provide personalized technical support to customers via email and phone.
Troubleshoot and resolve issues while collaborating with engineering teams.
Create and maintain help center resources to empower customer self-service.
Loopio is a SaaS company that provides a platform for managing RFP responses. The remote-first company fosters a supportive culture with a 'Got Your Back' mantra and opportunities for growth.
Provide high-volume inbound support via chat, email, and phone in an AI-augmented workflow.
Troubleshoot technical issues and educate customers on CE Broker platform features.
Collaborate with internal teams to improve processes and product experience.
Propelus simplifies workforce compliance management across healthcare. They have been a trusted leader for over 20 years and are recognized as a Best Place to Work.
Provide personalized support to SaaS customers via Zendesk and phone, investigating issues and delivering solutions.
Collaborate with Engineering, Product, and Design teams to improve customer experience and product feedback.
Contribute to knowledge sharing, help center content, and continuous improvement of support processes.
The company develops and supports SaaS products for customers. The team is remote-first, globally distributed, and emphasizes collaboration, learning, and professional growth.
Deliver exceptional customer experiences through email, chat, and occasional calls, turning every interaction into a WOW moment.
Own customer issues from start to finish, experimenting in test environments to resolve problems and uncover product insights.
Anticipate customer needs with tailored solutions and consistently hit performance goals around productivity and satisfaction.
TeamSnap is a sports communication platform that takes the work out of play in youth sports. We're a remote-first company known for a culture of trust, accountability, and inclusivity, consistently named a best place to work.
Serve as the primary point of contact for basic technical support and product-related inquiries from customers using Fleetio.
Provide exceptional customer service for tier 1 tickets via phone calls while maintaining a high level of professionalism and empathy.
Continuously identify opportunities to improve the customer support process, including streamlining workflows and implementing customer-focused initiatives.
Fleetio is a modern software platform that helps thousands of organizations worldwide manage their fleet operations. They raised $450M in Series D funding and are a proud founding member of the Rails Foundation, with a culture that values remote work and collaboration.
Act as first-line support via chat, resolving product issues with empathy and efficiency.
Document bugs, analyze logs, and collaborate with engineering for resolution.
Own the knowledge base, create help center articles, and support new feature releases.
Secfix automates security compliance in Europe, helping companies achieve ISO 27001, GDPR, TISAX, and SOC 2 quickly. The 100% remote team has hubs in Munich, Berlin, and London, and is backed by top VCs including Octopus Ventures.
Provide excellent written, Slack, and video chat support to customers.
Conduct training sessions for unmanaged customers to remove friction from their journey.
Present customer problems to the organization for prioritization and actionable decision-making.
Appcues is a customer engagement platform that helps businesses improve user onboarding and adoption. The company is remote-first with a small, focused team that values transparency, collaboration, and autonomy.
Act as primary support contact, managing Intercom Livechat and troubleshooting product issues.
Provision accounts, manage permissions, and assign or refresh sales territories.
Build and grow the help center, automation, and knowledge base to enable customer self-service.
We empower MedTech commercial teams with data, insights, and tools to deliver life-changing medical innovations. We're a remote-first startup building an intuitive revenue acceleration platform for medical device and diagnostic sales professionals.
Provide concierge-level technical and client support across Mercer Advisors' technology ecosystem.
Manage support requests through ticketing systems, configure user access, and resolve system issues.
Collaborate with product, engineering, and operations teams to enhance systems and document processes.
Mercer Advisors helps families amplify and simplify their financial lives by integrating financial planning, investment management, tax, estate, and insurance services. They serve over 42,800 families across the U.S., with a culture that values flexibility, diversity, and exceptional talent.
Provide customer support across chat, phone, and email, resolving technical issues and product questions.
Maintain and improve the knowledge base, self-service resources, and accurate records of customer interactions.
Collaborate with cross-functional teams to share feedback and identify opportunities for process improvements.
Everway builds technology that helps everyone understand and be understood, creating a more neuroinclusive world. With over 800 employees across North America, UK, Europe, Australia, and New Zealand, we foster a culture that values curiosity, courage, and commitment.
Handle inbound customer calls and provide timely, professional responses across multiple channels.
Manage customer inquiries through Zendesk and maintain accurate support records.
Conduct outbound follow-ups to ensure customer engagement and satisfaction.
Scale Army Careers is a staffing company that hires contractors for technology clients. They are a growing organization with a focus on remote work and contractor roles.
Lead end-to-end Zendesk implementations, from discovery and solution design to configuration, testing, deployment, and post-launch support for global customers.
Act as a trusted Zendesk subject matter expert, advising on service-management best practices, platform optimization, and continuous improvement.
Collaborate with cross-functional teams and manage multiple projects, deadlines, and customer relationships in a fully remote setting.
Jobgether is a platform that uses AI-powered matching to connect candidates with hiring companies. It operates as an intermediary, processing applications and sharing shortlists with employers for final hiring decisions.
Build trusted relationships with enterprise SaaS customers and drive product adoption and engagement.
Monitor customer health, identify risks, and coordinate cross-functional resolutions effectively.
Identify expansion opportunities and contribute to commercial growth through strategic initiatives.
They provide SaaS solutions to enterprise clients, focusing on customer success and operational excellence. The team is remote-first and emphasizes cross-functional collaboration and continuous improvement.
Provide guidance and troubleshooting support to internal teams on business applications usage.
Manage system access requests and resolve issues via Slack, Zendesk, and admin tools.
Escalate complex issues to relevant departments and document interactions for process improvement.
We are a specialist agency providing outsourcing solutions to agencies, software vendors, and website owners. We boast a large team of skilled professionals committed to delivering high-quality work for our clients.
Provide front-line product support to users, troubleshooting software issues and ensuring customer satisfaction.
Develop a deep understanding of software products to guide users, offer training, and escalate complex issues.
Collaborate with development and product teams to identify, report, and resolve software bugs or feature requests.
Aiwyn is the first complete platform for modern accounting firms. Backed by top-tier investors like Bessemer, KKR, and Revolution, we are a fast-growing scale-up SaaS company with world-class people, processes, and products.
Be the first point of contact for customers, logging all interactions as support tickets.
Respond promptly and prioritize issues based on SLA and operational impact.
Resolve or route tickets and provide proactive updates to customers.
GovWorx helps public safety agencies tackle the loss of experience with its AI-powered platform, CommsCoach, which automates QA and training for emergency communications. They are a technology company focused on supporting 9-1-1 centers across the country.
Manage the daily queue of comments, tasks, and emails from key accounts, ensuring first response within 2 business hours and resolution within 24-48 hours.
Triage and resolve inbound tickets including record status, document delivery, billing, and how-to inquiries without escalation.
Recognize and escalate technical issues to the appropriate owner, and keep customers updated throughout the resolution process.
We are building the modern platform for medical record retrieval using AI, making it faster and more accurate. We are a well-funded, rapidly growing startup with a small team, doubling month over month.
Evaluate AI-generated customer support materials against quality rubrics.
Review documents, spreadsheets, and presentations for accuracy and consistency.
Provide structured feedback to improve AI system performance.
The company is a partner firm specializing in AI system development and evaluation. It operates remotely with a focus on professional expertise and flexible contract work.
Resolve customer email requests and provide support on agency commission questions.
Assist customers with technical issues and collaborate with Engineering to find long-term solutions.
Support new agency setup and manage offboarding and business relationship changes.
Pie Insurance empowers small businesses by making commercial insurance affordable and easy through technology. The company is a diverse team of builders and entrepreneurs guided by core values.
Provide high-quality customer support via email and chat, resolving issues and ensuring satisfaction.
Investigate concerns, document interactions, and follow up promptly to meet performance targets.
Collect customer feedback and share insights with internal teams for continuous improvement.
This position is with a partner company focused on customer experience and support, likely in the HRTech or technology sector. The company values collaboration, innovation, and continuous improvement, offering a people-focused culture with remote work flexibility.