Lead end-to-end Zendesk implementations, from discovery and solution design to configuration, testing, deployment, and post-launch support for global customers.
Act as a trusted Zendesk subject matter expert, advising on service-management best practices, platform optimization, and continuous improvement.
Collaborate with cross-functional teams and manage multiple projects, deadlines, and customer relationships in a fully remote setting.
Lead critical customer escalations and manage P1/P2 incidents for timely resolution.
Oversee global follow-the-sun support operations and ensure seamless service coverage.
Mentor a distributed team, improve automation, and optimize AI-assisted support workflows.
This role is listed on behalf of a partner company that focuses on customer success and AI-driven support. The company values a remote-first culture and offers significant ownership in a fast-paced SaaS environment.
Join Xplor Pay as an Implementation Specialist to help new customers get optimally set up on their platforms.
Coordinate internally across teams to provide customers with a single point of contact during onboarding.
Act as a trusted advisor, guiding merchants through the implementation and adoption of the full product suite.
Xplor provides cloud-based, intuitive technology solutions for small and medium-sized businesses, enabling them to manage business operations and payments. With over 130,000 businesses in 72+ countries and backed by major investors, the company fosters a culture of teamwork, transparency, and ownership.
Implement Mavenoid for customers and empower the sales team to close more deals.
Collaborate with Customer Success and Product teams to create and manage documentation.
Teach and empower customers to use Mavenoid while staying up to date with product features.
Mavenoid is the Intelligent Support Platform for products and devices, delivering best-in-class customer support with intelligent troubleshooting and remote support. Having raised our Series B, we are a remote-first company with a small, impactful team operating globally.
Administer and optimize HubSpot CRM to support sales and marketing teams.
Ensure data integrity, manage workflows, and build dashboards for performance insights.
Collaborate with stakeholders to improve CRM adoption and streamline processes.
Our partner company relies on HubSpot CRM to drive sales and marketing operations. They foster a collaborative remote culture and support employee growth.
Drive strategic initiatives to streamline implementation processes and reduce time-to-value.
Manage complex implementations with multiple stakeholders, configuring the platform and delivering training.
Serve as escalation point for technical challenges, optimizing processes and analyzing data for improvements.
Builder Prime provides an all-in-one business management platform for home improvement contractors, integrating CRM, estimating, production, payments, and reporting. Backed by Blueprint Equity, it is an AI-forward company that fosters collaboration, curiosity, and community among employees.
Set up and maintain voice & SMS support across multiple products.
Own day-to-day operations and manage BPO partners to ensure quality.
Analyze KPIs and customer feedback to drive continuous improvement.
We build and scale next-generation SaaS and mobile platforms. Our global team of experts collaborates across time zones to deliver high-impact products used by millions.
Manage and execute end-to-end implementations of Ashby's solution for Mid-Market and smaller enterprise customers, handling about 15 concurrent implementations lasting 4-8 weeks each.
Work directly with customers to develop and execute implementation plans, ensuring a positive experience and fast time to value while aligning cross-functional stakeholders.
Advise customers on best practices, navigate change management, and proactively improve processes to enhance efficiency and efficacy.
Ashby is a B2B SaaS company building best-in-class products for recruiting and HR teams. They value small, talented teams and offer a remote-first, collaborative culture with a focus on continuous improvement and customer care.
Be the first point of contact for all customer questions and queries.
Construct and execute plans to identify, escalate, and remediate operational challenges.
Work closely with Sales, Customer Success, Implementation, Engineering, and Product teams.
H1 provides a platform that leverages data and AI to unlock medical insights, promoting health equity and improving patient outcomes. The company fosters a collaborative culture focused on innovation and impact, though exact size is not specified.
Configure, customize, and maintain Zoho CRM and Zoho Bigin to optimize sales, marketing, and service operations.
Manage data integrity through cleaning, deduplication, and reporting to drive actionable insights.
Train users, support adoption, and troubleshoot system issues to ensure smooth CRM operations.
The hiring company specializes in CRM optimization and international business process improvement. It offers a digital-first, remote work culture with autonomy and cross-team collaboration.
Provide high-quality technical assistance to customers via email and other support channels, troubleshooting issues and resolving inquiries.
Investigate and reproduce reported problems, escalating complex cases to senior team members or developers.
Create and maintain customer-facing help articles, internal documentation, and standard support responses.
This partner company operates a technology-driven SaaS platform, combining technical problem-solving with customer support. They have a global support team and focus on email technologies and privacy-focused practices.
Analyze and document business requirements for ServiceNow IRM implementations.
Collaborate with stakeholders to design scalable solutions and improve operational efficiency.
Support testing, UAT, and provide trusted advisory to clients.
The company is a partner specializing in ServiceNow implementations, focusing on Integrated Risk Management (IRM). They foster a collaborative, innovation-focused environment and offer opportunities to work with global teams.
Build product expertise through hands-on collaboration and structured training.
Guide customers through software onboarding, tracking project milestones and deliverables.
Deliver engaging client training and ensure smooth, confident software adoption.
WorkWave provides software that helps essential service teams manage their daily operations. The company has a global remote-first workforce with employees in over 30 states and 7 countries, and is known for its award-winning culture.
You will lead the end-to-end transformation of our Customer Service platform, including Zendesk implementation and AI integration.
You will drive discovery, solution design, and workflow optimization across contact channels to improve efficiency.
You will collaborate with cross-functional teams to deliver and measure the impact of new systems and automation initiatives.
At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages, helping people travel the world with an inclusive, international team of over 48 nationalities.
Provide technical leadership throughout customer engagements, implementing and optimizing enterprise software solutions.
Analyze customer requirements and translate business needs into detailed technical specifications and solution designs.
Manage multiple projects simultaneously while maintaining strong delivery standards and customer satisfaction.
Our partner is a technology company that provides enterprise software solutions and consulting services. They foster a collaborative, inclusive culture with opportunities for professional growth and global project exposure.
Lead remote software implementation projects from kickoff through successful go-live, managing customer activities, schedules, and deliverables.
Conduct discovery sessions, configure the FieldConnect platform, and coordinate ERP integration, testing, and production readiness.
Deliver train-the-trainer sessions, develop customer training materials, and drive customer adoption for a successful launch.
Cordance is a holding company that acquires and grows vertically focused B2B SaaS companies through long-term tactical and financial guidance. They are a team of experienced operators and subject-matter experts passionate about software and building businesses.
Design and develop custom ServiceNow applications for business-critical operations.
Build and maintain workflows using Flow Designer and automation capabilities.
Collaborate with stakeholders to deliver tailored solutions that improve efficiency.
The company is a partner organization seeking a ServiceNow consultant to design and customize enterprise workflow solutions. It offers a fully remote work environment and long-term career growth opportunities.
Establish and lead a unified Tier 1 helpdesk serving a global user community.
Manage a small team of Helpdesk Officers, setting standards for service quality and resolution.
Collaborate with engineering, product, and partner teams to improve processes and user experience.
The company provides technology solutions to support language communities and Bible translation efforts. It is a mission-driven, fully remote organization with a small, collaborative team.
Provide exceptional customer support to independent truckers via phone, helping them save on fuel costs.
Troubleshoot issues in real-time using tools like Zendesk, maintaining a warm and professional tone.
Work in a high-volume, fast-paced environment with a focus on customer obsession and growth.
Mudflap provides fleet fuel management solutions for owner operators and small fleets in the trucking industry. Backed by top-tier venture investors and included in the Forbes Fintech 50, Mudflap is a fast-growing marketplace with a close-knit, mission-driven team.
Drive end-to-end implementation programs from requirements gathering through launch, coordinating with cross-functional teams.
Serve as the primary partner contact, building trust and maintaining strong communication throughout projects.
Manage project timelines, identify risks, and ensure successful delivery aligned with business goals.
They deliver technology solutions that improve how businesses launch and scale modern insurance experiences. The company is a rapidly scaling organization with a collaborative, remote-first culture and passionate teams.
Act as the front-line to ensure customers increase safety, efficiency, and sustainability with the IoT platform.
Manage deployment, create launch plans, and track implementation progress and product adoption.
Run training sessions, demonstrate technology, and solve challenges with customers across numerous use cases.
Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, enabling organizations that depend on physical operations to harness IoT data for actionable insights. As a public company, they are building for the long term with a focus on customer success and a flexible, employee-led remote model.