Helpdesk Manager

Accountabilities:

• Establish and structure a unified Tier 1 helpdesk as the primary intake and triage point.
• Recruit, onboard, manage, and develop a small team of Helpdesk Officers.
• Identify recurring support patterns and communicate insights to Engineering and Product teams.

Requirements:

• Bachelor's degree or equivalent experience with strong commitment to continuous learning.
• Demonstrated experience managing a helpdesk or customer support function.
• Familiarity with helpdesk platforms such as Zendesk, Freshdesk, or YouTrack.

Benefits:

• Fully remote, global working environment with a part-time schedule of 20 hours per week.
• Opportunity to lead and develop a dedicated helpdesk function serving users across multiple countries.
• Meaningful contribution to a mission-driven technology and support environment.